Axxess lied

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SHVAK

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Okay i may be a but harsh here but after signing up for a 6 to 6 unshaped account with them I discovered that their so-called unshaped is actual shaped by another ISP who they deal with...
I noticed on my normal Axxess unshaped I could get pings of 250 to 300 playing international and on my 6 to 6 account I could get pings of between 330 and 450 sometimes going up as high as 800...
At first I though it was just a once off thing but guess what the pings just keep getting worse.
I eventaully phone their technical services and the guy there tells me my unshaped account is a saix one and the 6 to 6 goes through another ISP I will not mention as it is obviously not their fault.
My big question is why in all axxess sales pitch on the site they omitt this vital bit of information and why they do not openly state that the unshaped 6 to 6 is slower than their normal unshaped?
I am pissed off as I cancelled an unshaped service with another service provider. If I had known that Axxess was not the primary supplier I would never have taken the service. Trust me pings of 400 on an unshaped account are a joke. Hell even wifi is better.
Lesson learnt, never trust an ISP.
I suggest the marketing morons at Axxess change the wording of the 6 to 6 service ASAP before i report them to the Advertising standards authority.
If we hold telkom to account when they stuff up then so must we hold Axxess to account. Winner of the best ISP in 2009 my arse
 
To quote from their site "All 626 ADSL international bandwidth is supplied via fibre optic links on the undersea SAT3 cable and not via Satellite like some other ISP's. This gives you a FASTER surfing experience without all the latency."
Exactly the same drivel they post with their unshaped normal accounts
 
SHVAK said:
To quote from their site "All 626 ADSL international bandwidth is supplied via fibre optic links on the undersea SAT3 cable and not via Satellite like some other ISP's. This gives you a FASTER surfing experience without all the latency."
Exactly the same drivel they post with their unshaped normal accounts
Click to expand...

IS has access to a large chunk of the SAT3 cable ;-)

The Axxess 626 account is an IS Fibre/SAT3 account.
 
626 vs normal axxess unshaped gives me a ping differences of plus minus 100 to 200.
I have both. One is far more stable than the other. In other words the ping on the 626 fluxuates between say 300 and 550 up down like a yo-yo while my axxess shaped on the same line router etc stays constant at say 260 with a yo-yo effect of plus minus 5.
I am not saying 626 is not better than telkom, I am just pissed-off because they lied when promoting the product.
Nowhere on the axxess site do they mention using another ISP's backbone or even hint that their unshaped and the 626 unshaped is any different.
Ergo they lied.
 
Well I wonder about any of the other users, I am personally interested in the 626 account. If more than one person experience this problem I may reconsider looking into this option.
 
While I cannot say it is a bad product for what it is. I have just rechecked and the Axxess site lists their Shaped as running on an IS Backbone in their feature list with the unshaped as using Saix. In the 626 features list no mention is made of Saix or IS.
My guess this is because if people realised they were using the IS backbone the product would not sell!
 
To be fair, IS Fibre as a backbone doesn't differ from SAIX Fibre.

IS gets a bad rep about latency because of their satellite-based accounts, but the 626 package clearly uses the IS Fibre (which is over the SAT-3 cable, exactly the same as SAIX/Verizon unshaped to my knowledge).

I do not have a 626 account to verify this, but I'd bet it uses the same backbone as the IS Semi-shaped accounts. The latency difference might be a load issue on IS's side or a temporary problem?

In any case, if you had a problem with the backbone of the 626 account, you could've called/created a support ticket and queried this beforehand. As you state, they don't specifically tell you it is on the IS backbone, but they don't claim it to be SAIX/Verizon based either. This would be an assumption on your part? =P
 
well early evenings my shaped do3 account has less latency in wow than my 626 account :(
 
One of my friends told me that he thought semi shaped was from 8to8
when I told him about 6to6

So what I suggest doing is monitoring an overseas server preferably one that has a stable latency.
See what lateny's you get from 18:00 to 20:00 then checking agains after 21:00
 
I have both 626 and unshaped accounts from Axxess.

My 626 gets better ping than my unshaped.
 
I have the 626 for almost a week now. I play WOW and thought it was an awesome deal since it was unshaped.

I am getting 600+ latency sometimes even 750. So thinking that something was wrong, I mailed Axxess...their response? 600ms is normal. This "unshaped" is running through IS Fibre they said and this is what I can expect.

My previous unshaped accounts gave me latencies of 300-350.

I am cancelling my account.
 
an3s said:
I have the 626 for almost a week now. I play WOW and thought it was an awesome deal since it was unshaped.

I am getting 600+ latency sometimes even 750. So thinking that something was wrong, I mailed Axxess...their response? 600ms is normal. This "unshaped" is running through IS Fibre they said and this is what I can expect.

My previous unshaped accounts gave me latencies of 300-350.

I am cancelling my account.
Click to expand...
Yeah, the first month or so after they brought 626 out, I was getting great latencies ...300-350 just the same as my unshaped SAIX account. Now, as you say, it's at 600+ ...what good is unshaped if it performs the same as normal shaped (or worse). They really do need to either pull their advert or do something about it :(
 
qu1k_sh0t said:
Well I wonder about any of the other users, I am personally interested in the 626 account. If more than one person experience this problem I may reconsider looking into this option.
Click to expand...

I am getting my 4mb in a week and I would have gotten the 626 but now I see they are cons.
 
Well, I suppose it is because every tom dick and harry now use "semi shaped" accounts because they are affordable.

The beauty of unshaped was that almost nobody had it, so there was extremely low contention (relative to normal shaped accounts).

Now everybody is contending for the "unshaped" portion of the IS backbone, and guess what? We are back to square one.

I can only hope that Seacom will at least help with latency, since nobody wants us to hope that they can bring down prices any more...
 
On a side topic, because so many switched to the 626 account, suddenly the normal SAIX shaped account is performing marvellously .. :p
 
davemc said:
On a side topic, because so many switched to the 626 account, suddenly the normal SAIX shaped account is performing marvellously .. :p
Click to expand...

lol luckily I have both. But this month I blew my bandwidth budget on 626 so I am stuffed.
Next month I will obviously dump 626. Have to replace it with more normal unshaped spend though.
But now that axxess have shown they are prepared to shaft me once, I may not be that keen to trust them again
 
afaik; how and from where you are connected into the grid and how the traffic from there is directed has an effect whether or not product A or product B is going to be better and that why you should test both to see which one works better for you. there are other factors to take in mind like for example the end of the month rush where every tom, dick and jan is trying to get the very last bits out of their bytes...
 
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