Axxess lied

Armizael said:
To be fair, IS Fibre as a backbone doesn't differ from SAIX Fibre.

IS gets a bad rep about latency because of their satellite-based accounts, but the 626 package clearly uses the IS Fibre (which is over the SAT-3 cable, exactly the same as SAIX/Verizon unshaped to my knowledge).

I do not have a 626 account to verify this, but I'd bet it uses the same backbone as the IS Semi-shaped accounts. The latency difference might be a load issue on IS's side or a temporary problem?

In any case, if you had a problem with the backbone of the 626 account, you could've called/created a support ticket and queried this beforehand. As you state, they don't specifically tell you it is on the IS backbone, but they don't claim it to be SAIX/Verizon based either. This would be an assumption on your part? =P
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When I phoned and asked about the product (yes I still use a landline) I was told it was exactly the same as normal unshaped just with a no daytime use policy.
Go on their site and try and find the differences between normal unshaped and 626. The only thing they mention is time restrictions. I am joe public not an IT expert. They sold me crap bundled into a packaged that clearly states it is faster than shaped. Well my telkom shaped gave me better pings and ironically was far more stable.
So forgive me for catching them out as blatant liars.
 
Necuno said:
afaik; how and from where you are connected into the grid and how the traffic from there is directed has an effect whether or not product A or product B is going to be better and that why you should test both to see which one works better for you. there are other factors to take in mind like for example the end of the month rush where every tom, dick and jan is trying to get the very last bits out of their bytes...
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Product A = Axxess unshaped normal account = Ping 250 to a maximium of 300 during what I would assume is peak time use. During peak time the ping fluxuates at plus minus 5 so I can safely play with the ping I join at, If it is 290 it stays 290 for the hour or so I play.
Product B = Axxess 626 = Ping 300 to a maximium of 800 during what I would assume is peak time use. During the heavy use period the ping fluxuates like a yo-yo 300 one minute 750 the next.
My issue is not the product, it is the false advertising.
Do not say it is unshape when it is not. It is clearly being shape by either IS or axxess who have most probably oversold the product.
 
Barfish88 said:
Its the same as the IS Semi Shaped accounts,Just that you only use it from 626
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It would be nice if they actualy said so on their site, but they do not. They give it the same rating as their unshaped.
 
SHVAK said:
Product A = Axxess unshaped normal account = Ping 250 to a maximium of 300 during what I would assume is peak time use. During peak time the ping fluxuates at plus minus 5 so I can safely play with the ping I join at, If it is 290 it stays 290 for the hour or so I play.
Product B = Axxess 626 = Ping 300 to a maximium of 800 during what I would assume is peak time use. During the heavy use period the ping fluxuates like a yo-yo 300 one minute 750 the next.
My issue is not the product, it is the false advertising.
Do not say it is unshape when it is not. It is clearly being shape by either IS or axxess who have most probably oversold the product.
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I understand what you are saying, but what i've mention does have an impact in some cases regardless of false or true advertisment, but what is stopping you from lodging a complaint with either ISPA or Asasa if you feel so strongly about your case ? (that is what they are there for anyways.)
 
All South African ISP's products are just resold from SAIX or IS, so they don't really have any control over their products.
 
deweyzeph said:
All South African ISP's products are just resold from SAIX or IS, so they don't really have any control over their products.
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Actually, no. Two examples that come to mind are Cybersmart and Openweb. They both use IPConnect to run their own network.

And if I understand it correctly Webafrica have built a part of their own network, so they will also have their own ADSL products soon.

Axxess resells IS and SAIX products.
 
I had my 626 account for 1 month.. 4 days into the subscription i cancled it and just used the remaining bandwidth for downloading.
I found it completely useless, i got pings of 500-600 in wow. My shaped acc gets 700...
 
ponder said:
How? Telkom owns LL & ADSL infrstructure.
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Yes, telscum owns the ADSL last mile, that is why you will always need to pay about R150 to telscum for the honor of having ADSL active on your existing copper line.

But, ISPs have 2 options, they can resell SAIX ADSL products, or they can run their own network (using their own fiber, or by buying ipconnect links) and run your ADSL bandwidth over their own network.
 
What areas are the okes who are having bad pings living in. It might be the exchange or something cause my ping has doubled and i have used 3 different accounts for testing all saix accounts. I live in queensburgh durban

I have noticed at exactly 00:05am my ping will drop to normal, wich is half of what it runs for the whole day, this last for and hour or so, but i have had times also during the day where it was like that for 4 hours at times but then all of a sudden it doubles again, regardless of wich saix account i used.

For the IS account i actually got a better ping that saix by around 20 -30% better, but still higher than it should be,

using the same accounts up at my brothers place on a different exchange,pings are normal throughout the day and night on the same line speed. So it might just be the area you live in and not the account,

dont bother trying to call telkom to fix it (they dont know how to). I logged about 6 fault queries now and they done the exact same thing everytime. Most times when you phone them the next day to see if they got the report right its wrong and you have to explain yourself again or wait till the technician comes and explain to him.
 
Pilgrim said:
Yes, telscum owns the ADSL last mile, that is why you will always need to pay about R150 to telscum for the honor of having ADSL active on your existing copper line.

But, ISPs have 2 options, they can resell SAIX ADSL products, or they can run their own network (using their own fiber, or by buying ipconnect links) and run your ADSL bandwidth over their own network.
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copper the tax-payers of 1987 paid for. with ipconnect the isp has to pay an insane amount for the local transit no? so high that they have to resell at just about what it costs them
 
I also purchased on of these accounts "thinking" it would be SAIX based, or at least give unshaped performance similar to a SAIX account i.e. suitable for gaming, but it clearly isnt.

They are I guess selling unshaped bandwidth (on the IS backbone), which is probably over subscribed and provides inferior quality to a SAIX shaped account.

Axxess should really state the bandwidth you are getting for your money.
 
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