Axxess refusing to credit me

S

Saviour of iLectricity

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In November 2014 I upgraded my Combo (line rental and uncapped ADSL) with Axxess to 4mb, I had a bit of an issue as they dragged their feet, but it was done and I paid the amount on the invoice for almost 2 years, last week an 8mb line became available and I upgraded again. (I live in a small town in KZN, so please don't laugh at our speed). It was then that I learned from the guy assisting me that Axxess split my Combo without my knowledge or authority to separate line and uncapped accounts and were charging me R 101 per month extra for the last 2 years.

I have been trying for the last 6 days to get clarity on the refund but despite them acknowledging that they overcharged me they are only willing to credit me with six months.

"Unfortunately you had to notify us as soon as you realized that you are getting billed more

As per management we can only credit and refund you for 6 months"

So they seem to think because I never noticed that they were in breach of contract they can get away with it?
 
go to the small claims court and sue them. also log a complaint at the ispa, icasa and better business bureau. cite the consumer protection act.
 
Saviour of iLectricity said:
and were charging me R 101 per month extra for the last 2 years.
I have been trying for the last 6 days to get clarity on the refund but despite them acknowledging that they overcharged me they are only willing to credit me with six months.
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Hi Saviour of iLectricity

Please would you send us an email with your account details so we can follow up on this immediately, please send the mail to [email protected].
 
Afrihost does the same thing, but they do inform you that it will be unbundled when the line is upgraded, and that you will have to bundle it again manually in the client zone afterwards.

This is what it looks like. In this example the line was bundled again after the line upgrade has been completed.

Afrihost Bundle.jpg
 
How can this possibly be legal? They make a mistake, gain from it for 2 years, then have the temerity to dictate how much they're prepared to refund, namely, 6 months?
.
 
Saviour of iLectricity said:
I have been trying for the last 6 days to get clarity on the refund but despite them acknowledging that they overcharged me they are only willing to credit me with six months.
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Our Callcentre manager has let us know that this is being dealt with, they will be in contact with you regarding this.
 
The Axxess Lady said:
Our Callcentre manager has let us know that this is being dealt with, they will be in contact with you regarding this.
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I'm curious if the client will be refunded the entire period? I'd expect nothing less from the ISP of the Year. :)
 
Thanks all, I was finally refunded after being ignored for most of the day, I had to eventually spoil my afternoon by calling them and shouting at them. (Full credit)

I've always been happy with Axxess and referred many clients to them. Their technical support and service has always been great. Trust the accounts clerks/managers to spoil it for everyone.
 
Awesome. Glad you were refunded in full. :)
 
Saviour of iLectricity said:
Thanks all, I was finally refunded after being ignored for most of the day, I had to eventually spoil my afternoon by calling them and shouting at them. (Full credit)

I've always been happy with Axxess and referred many clients to them. Their technical support and service has always been great. Trust the accounts clerks/managers to spoil it for everyone.
Click to expand...

Was the amount refunded to your axxess account or bank account?
 
Axxess is the WORST host on the planet. I paid them R990 for my reseller account but am unable to log in. They give me the ru around. You log a ticket and they only get back to you ONCE A DAY. I asked a refund then they "want to talk" I ask them to change the email address on my one hosting plan because I do not have access to the account anymore and guess what - the clueless agent replies stating I must send the request from the very Gmail account I cannot get into.

And all that while I am trying to move all my hosting from Afrihost and GoDaddy to Axxess.
 
Axxess is trying to sweetmouth you atm.

01110100 01100001 01101011 01100101 00100000 01110010 01100101 01110110 01100101 01101110 01100111 01100101
 
ILoveGames said:
01110100 01100001 01101011 01100101 00100000 01110010 01100101 01110110 01100101 01101110 01100111 01100101
Click to expand...

01110100 01100001 01101011 01100101 00100000 01110010 01100101 01110110 01100101 01101110 01100111 01100101
 
booysenh said:
Axxess is the WORST host on the planet. I paid them R990 for my reseller account but am unable to log in. They give me the ru around. You log a ticket and they only get back to you ONCE A DAY. I asked a refund then they "want to talk" I ask them to change the email address on my one hosting plan because I do not have access to the account anymore and guess what - the clueless agent replies stating I must send the request from the very Gmail account I cannot get into.

And all that while I am trying to move all my hosting from Afrihost and GoDaddy to Axxess.
Click to expand...

Hi @booysenh, please email your account details to [email protected] so I may look into this. Thank you.
 
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