Axxess TERRIBLE customer support

[Web Telecom Services]

I requested Axxess to upgrade my ADSL line from 8Mbps to 10Mbps on 02 October. Today, 19 October - nothing has been done and my line is still at 8Mbps. This has to be the worst service received for something that should take 24 hours. Perhaps it was not such a great idea to move my line from Telkom to Axxess as they CANNOT manage my line efficiently. Worst of all, it seems support tickets submitted over weekends are left unanswered!

 

[kissingmybbgoodbye]

Rule number one. Don't let your ISP manage your line for the little discount, it is not worth it, plus you almost tie your self in with that ISP.

 

[qwertydudeza]

I requested Axxess to upgrade my ADSL line from 8Mbps to 10Mbps on 02 October. Today, 19 October - nothing has been done and my line is still at 8Mbps. This has to be the worst service received for something that should take 24 hours. Perhaps it was not such a great idea to move my line from Telkom to Axxess as they CANNOT manage my line efficiently. Worst of all, it seems support tickets submitted over weekends are left unanswered!

Can your line sync sat 10mbs with stability?
Is Telkom not the bottle neck here?

 

[blaaislaai]

I recently moved my line back to Telkom from Axxess, as they said my line/exchange does not support higher than 2mb.
Here I am on Telkom, on STABLE 10mb.

ISP's have little "ownership" over your line, and is not worth the little discount as mentioned above

 

[Web Telecom Services]

It was syncing perfectly at 9.5mbps before moving it to axxess. When it moved to axxess it dropped to 8mbps with terrible snr on upload. In fact it's so bad that I have absolutely no internet when my iPhone backs up.
I think I should move the line back to Telkom to solve the problem.

 

[Web Telecom Services]

Think I will move my line back to Telkom.

 

[The Axxess Lady]

It was syncing perfectly at 9.5mbps before moving it to axxess. When it moved to axxess it dropped to 8mbps with terrible snr on upload. In fact it's so bad that I have absolutely no internet when my iPhone backs up.
I think I should move the line back to Telkom to solve the problem.

Please email us your line number to [email protected], so we can follow up.

 

[ponder]

Rule number one. Don't let your ISP manage your line for the little discount, it is not worth it, plus you almost tie your self in with that ISP.

People don't learn