Axxess

[SanchoP]

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[MFour]

cardene I'm thinking you will be best served contacting Axxess directly, I'm sure they should be able to give you guidance in this regard.

 

[stoke]

@cardine -

There are several ISP's that will take "ownership" of your ADSL lines for you.
Usually, there are 2 reasons for doing this:
1 - Usually, the ISP ADSL line-rental is a tiny bit cheaper than telkom. Like R13 or so.
2 - If you have problems with the ADSL line, you can call your ISP instead of calling telkom, and you are under the impression that your ISP will provide better service than telkom.

But, you still have to pay telkom for the telehpone line rental, and, if the line stops working (voice calls), you will have to call telkom anyways, and, now you'll have 2 bills to monitor.

Then, you mentioned Telkom Gig's.

There is a distinction between telkom the ISP and telkom the ADSL Line provider. They're 2 seperate things.

You can at any time switch to another ISP without signing your line over to them. You call telkom the ISP on 10215, and cancell your ISP deal with them, be very careful and clear and tell them that you are NOT CANCELLING THE LINE, just the ISP part. They will tell you when the cancellation will take effect.

Then call your preferred ISP and buy bandwidth from them, but only once you are sure the telkom ISP bandwidth is cancelled.

 

[TheLoot]

My 2c:

1. Read Cybersmart's terms carefully (they are different than most other ISP's in some regards) to see if you can transfer your line from them (should be able to)
2. You are talking about transferring between two ISP's from a 512 to a 384 line, this will involve transferring and downgrading. Telkom at the moment charges R295.20 to downgrade the speed of your ADSL line. (www.telkomsa.net -> "Our Products" -> "Access Services" -> "ADSL" then scroll down to "Migration Fee - if downgrading")

So best bet is to get hold of Axxess and ask if they charge a downgrade fee, if they do and it's more than Telkom's then downgrade your lines first then transfer them and vice versa (IE transfer then downgrade) should Axxess charge a lower downgrade fee than Telkom.