Last week I signed up with OpenWeb to make use of their 5gb IS fibre service, as I liked the idea of having unshaped access at night. The setup went fine (IIRC I set everything up on Tuesday last week). Last Thursday, my gf and I went to house sit a friend's place and we took our pc's with us. My brother, who lives in the flat next door also went away on Friday, and when he got back, he informed me that he couldn't connect to the Web.
When I got back home on Monday afternoon, I tried re-entering my OpenWeb account details into my router, only to be told that the password was incorrect. Tried calling OpenWeb's support only to find out that unlike my previous (excellent) ISP, Webafrica, their support desk is only open Monday-Friday during business hours and not on long weekends.
At this point I called Webafrica and bought a gig of prepaid, which worked just fine until it ran out this morning. I got a call from my brother again asking what to do, and I told him to use the OpenWeb details, but that he should call support because the password they gave me which worked before is now incorrect. Well, he tried that password anyway before he called their support and it worked now... the only problem is, there was no bandwidth left on the OpenWeb account.
When I checked out my usage on IS's site, it indicates that 2gb was upload and 2gb download on Friday, and 500mb up and 500mb downloaded on Sat. Remember, on Friday, nobody was home, and on Sat, my brother couldn't get online.
I called OpenWeb who informed me that all I can do is file a bandwidth theft charge at the police station and then send them the case number for tracking with Telkom. I asked Alan a OpenWeb if I could get a refund on my bandwidth if I provided a police case number and his reply was: "if your BMW gets stolen, BMW doesn't give you a new one, so no."
Is this really the case? Do I have no recourse with my ISP or with IS if somebody illegally used my bandwidth.
Also, it's worth noting that in the 2 years I was with Werbafrica, this never happened, but in my first week with OpenWeb I get my bandwidth stolen.... how did somebody get hold of my ISP account info?
When I got back home on Monday afternoon, I tried re-entering my OpenWeb account details into my router, only to be told that the password was incorrect. Tried calling OpenWeb's support only to find out that unlike my previous (excellent) ISP, Webafrica, their support desk is only open Monday-Friday during business hours and not on long weekends.
At this point I called Webafrica and bought a gig of prepaid, which worked just fine until it ran out this morning. I got a call from my brother again asking what to do, and I told him to use the OpenWeb details, but that he should call support because the password they gave me which worked before is now incorrect. Well, he tried that password anyway before he called their support and it worked now... the only problem is, there was no bandwidth left on the OpenWeb account.
When I checked out my usage on IS's site, it indicates that 2gb was upload and 2gb download on Friday, and 500mb up and 500mb downloaded on Sat. Remember, on Friday, nobody was home, and on Sat, my brother couldn't get online.
I called OpenWeb who informed me that all I can do is file a bandwidth theft charge at the police station and then send them the case number for tracking with Telkom. I asked Alan a OpenWeb if I could get a refund on my bandwidth if I provided a police case number and his reply was: "if your BMW gets stolen, BMW doesn't give you a new one, so no."
Is this really the case? Do I have no recourse with my ISP or with IS if somebody illegally used my bandwidth.
Also, it's worth noting that in the 2 years I was with Werbafrica, this never happened, but in my first week with OpenWeb I get my bandwidth stolen.... how did somebody get hold of my ISP account info?
