Beaten (again) by Cell C confusion.....

[Terencek]

If you're using one of the prepaid promotional data packages, beware that you might get cut off a month earlier than you expected, thanks to confusion between what the sales people said at the time, and what their system is actually programmed to do...

I bought my 12-month package on 29 December 2010, on the understanding clearly explained by the sales staff that the package would kick in as soon as I used it for the first time (which I did on 2 January 2011). AND I would get the first month's data free, nogal.... So it should have ended in February.

But yesterday my package expired.

After a long chat with the very helpful Tech Services, it seemed that the sales staff had lied: my year kicked in when I BOUGHT the package on 29 December 2010, and that the 'first month free' data therefore applied to 2010's December 29-31 (when I deliberately did not use it, on the advice of the sales rep). Screwed again by Cell C confusion -- in my case, not for the first time. Be warned if you are in a similar position with your data package!

 

[surfs-up]

I wouldn't say you were screwed by Cell C. You got a GREAT deal....at the time that it was available, and you did get 12 months which is what was officially advertised. If the sales staff lied to you...or just didn't know better, then that is regrettable - but the majority of Cell C outlets and staff are franchised and privately owned - not connected to Cell C.

My 60GB Cell C deal also ended last month, but I have since moved onto an 8ta 10 GB/month deal. Kudos to Cell C for getting the ball rolling and forcing the others to drop their data rates enormously.

 

[leojay18]

Sales staff also lied to me. They specifically stated that I would get 1 month free and would therefore have 13 months of data. I bought mine in Somerset Mall store in Cape Town. I thought my data would run dry end of January 2012. Instead it expired 31 December 2011.

I agree with surfs-up though, it WAS a great deal.

Pity sales staff had to lie to give the impression that it was even better.

 

[SinghDude]

Same here. Was told otherwise...



Can't complain too much thou... Cellc did have a few system hiccups and they threw in free data a few times.


Still looking at options... 8ta looks the way to go.

 

[ajax]

I RICA'd my 5GB sim on the 16th of Jan 2011. On the 1st of Jan 2012 I got my 13th 5 GB allocation.

 

[Cell_C]

HI All

I think there was a miss understanding / or not the correct explanation.
If you bought your data sim and activated it half way of any month, that month was free.
Any thing before was counted as normal month. Just say had to do with the billing cycle.

Regards
~AM~

 

[sajunky]

Bottom of line is that what is written on the package is 100% true, plus bonus. There were speculations on the forum an some doubts regarding a moment in which SIM card starts counting, later clarified is was a RICA things activating promo.

 

[Cell_C]

HI sajunky

That is correct,
Once you RICA the sim it will activate,
Think has a window period of 1 year.

Regards
~AM~

 

[Jola]

Once you RICA the sim it will activate,
Think has a window period of 1 year.

One year from when can the sim still be RICA'd ???

Is it from date created, date taken into stock at HO, date taken into stock at dealer, or date sold ???

I would like to know because I have a couple of sims that have not yet been RICA'd

 

[Cell_C]

Good Day Jola

From Date sold .

Regards
~AM~

 

[Jola]

Good Day Jola

From Date sold .

Regards
~AM~

Thanks, I was getting nervous about this !

I delayed activation because of this 20GB VC Special.