Thanks for the pre-prepared reply... I understand that. As I have said it's a principle matter. If the billing cycle has already closed then fine. I just feel you should say to ALL your existing customers: Hey you guys are not getting screwed, here's R100 credit on your account for the month of May, and then deduct R100 less on 1 June. If Mweb was not prepared to look at their existing customers as well as new customers then they should have announced this on 1 May and not today.
I'm sure there must have been a boardroom where this decision was made, and I would have loved to hear the rationale behind Mweb's stance towards existing customers!
Are you retarded? Or do you just like your little soapbox here? I ask this sincerely because I do not want to offend you with the following:
Go work in accounting and product development. You'll get a tiny glimpse of how a company with several hundred thousand clients work.
It's roughly 12 days from the 1st of May. This means the billing run for the next month has had to start already for them to be on time with the debit orders and invoice generation. This isn't something that you click a button and magically happens within a few hours. It literally takes a week or 2 preparation to run this at this magnitude.
Having worked with debit order billing before, I can tell you now the whole "oh sorry the debit order runs in the next 5 days and we can't stop it now" is a bull**** story. The reason for that is simple,
they have more than just 1 client and stopping 1 debit order means regenerating the ENTIRE database for publishing to the bank which in turn would need a few days to run that many clients at once to be able to "hit" everyone on the same day (never mind verifying the data so they don't make a mistake and bill you double or triple the amount)
Because you are one (of many many others) who has accounts with MWEB during the current billing cycle (which is now closed and busy processing), you're not able to benefit from the price change announced today. MWEB probably waited till the current billing cycle came to a close before they made the decision to make the announcement as to avoid any more confusion. You got an entire month free. What the hell are you bitching about?
Why did MWEB not wait till the 1st of May to issue the press release? WHY SHOULD THEY? It's marketing. Something, if they didn't act on it immediately, they would lose. Go surf YouTube for once in your life and actually READ the comments on most videos. "First!!!!!!". The general mentality of true competitive behavior between companies is to "out-do" the other company by releasing products faster and/or press releases re: price reductions quicker.
If MWEB was 3rd to reduce their pricing, wouldn't you feel ripped off? If MWEB was 3nd in releasing an uncapped product, wouldn't you just think it's a knee-jerk reaction to the other companies that did it first? How many clients do you think the first 2 companies would have signed up if they were before MWEB? Much more than MWEB would coming in 3rd, that's for sure.
So, I say this with the utmost respect. Grow the **** up, get a job, work in the real world with the rest of us and just keep your eyes open on how business works. Let mommy & daddy take care of the money for you like they do now. You have no right to be pissed off and I for one hope that MWEB uses the clause in their T&C to stop providing you with services because they CAN and you're just being a rude, unintelligent ******* with a soapbox being bored on a Tuesday. (THATS MY JOB BUDDY!)
