Being shafted by MWEB!

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minerva

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Let me first say that I am extremely happy about the drop in price on the 1mb uncapped offering, but I don't feel very happy that I will only benefit from the reduction on 1 June! I took up 1mb uncapped from Mweb on 1 April after they offered me the first month free to sign up. I signed up and I will effectively only start paying for my new Mweb account on 1 May 2012. Why then do I not qualify to immediately start paying R199? Amier at Mweb informed me that because the billing cycle had already commenced, it will be impossible for me to go over to the cheaper tariff.

Now R100 is not a lot of money, but to me it's the pure principle of the matter! Why not pass a credit on my account for the R100 if the so called billing cycle does not allow the lower tariff for May?

Seriously for a company that promises customer service I do feel that they are dropping the ball on this one!

I'm sure that all current MWEB subscribers feel the same way as they will be forced to pay R299 on 1 May where all new subscribers will be paying R199.
 
Surely they knew yesterday that prices are coming down! That's just wrong... Very disappointed in MWEB...
 
minerva said:
I'm sure that all current MWEB subscribers feel the same way as they will be forced to pay R299 on 1 May where all new subscribers will be paying R199.
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froot said:
I signed up yesterday (so technically I should be considered a new subscriber??).... so I'm paying R299/2 for this month and R299 for next month...
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I don't nor do I feel entitled to something *just* because I was one day early to the special. Have you actually asked them nicely for a refund of R100 after May or did you just demand?
 
NomNom said:
If it wasn't for Mweb the price decreases would never have happened.
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Not true. With the 30% reduction in the price of IPC on 1 April, a price drop was inevitable. Mweb just had the balls to go first.
 
minerva said:
Let me first say that I am extremely happy about the drop in price on the 1mb uncapped offering, but I don't feel very happy that I will only benefit from the reduction on 1 June! I took up 1mb uncapped from Mweb on 1 April after they offered me the first month free to sign up. I signed up and I will effectively only start paying for my new Mweb account on 1 May 2012. Why then do I not qualify to immediately start paying R199? Amier at Mweb informed me that because the billing cycle had already commenced, it will be impossible for me to go over to the cheaper tariff.

Now R100 is not a lot of money, but to me it's the pure principle of the matter! Why not pass a credit on my account for the R100 if the so called billing cycle does not allow the lower tariff for May?

Seriously for a company that promises customer service I do feel that they are dropping the ball on this one!

I'm sure that all current MWEB subscribers feel the same way as they will be forced to pay R299 on 1 May where all new subscribers will be paying R199.
Click to expand...

Hi minerva

ICASA’s decision to cut the costs of Telkom’s IPConnect product by 30% was announced on 30 March 2012, with the new pricing effective on 1 April.

MWEB’s decision re our pricing cuts was made as soon after the initial decision as possible but our existing customer billing cycle was already closed once the new pricing was confirmed. As such, we will migrate our customer base onto the new pricing effective 1 June.
 
MWEB Guy said:
Hi minerva

ICASA’s decision to cut the costs of Telkom’s IPConnect product by 30% was announced on 30 March 2012, with the new pricing effective on 1 April.

MWEB’s decision re our pricing cuts was made as soon after the initial decision as possible but our existing customer billing cycle was already closed once the new pricing was confirmed. As such, we will migrate our customer base onto the new pricing effective 1 June.
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Thanks for the pre-prepared reply... I understand that. As I have said it's a principle matter. If the billing cycle has already closed then fine. I just feel you should say to ALL your existing customers: Hey you guys are not getting screwed, here's R100 credit on your account for the month of May, and then deduct R100 less on 1 June. If Mweb was not prepared to look at their existing customers as well as new customers then they should have announced this on 1 May and not today.

I'm sure there must have been a boardroom where this decision was made, and I would have loved to hear the rationale behind Mweb's stance towards existing customers!
 
Jesus ****ing Christ can you people bitch about bull****...

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Unless I am missing something (quite possible) isn't the lower price kicking in for everyone on June 1?
 
copacetic said:
Jesus ****ing Christ can you people bitch about bull****...

***

Unless I am missing something (quite possible) isn't the lower price kicking in for everyone on June 1?
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No new customers can immediately take up the offer and pay R199 from today...
 
Aah well.

Do you really think it's worth fussing about something this minor? I'd imagine the logistics of doing what you suggest, are just way more trouble than it's worth, and your objection amounts to pure jealousy, basically. Jealousy fermented over another human being saving 100 bucks, one time, while you cannot...
 
Well my line and account became effective yesterday 16/4/2012 so I also missed the price drop until 1 June 2012. So I get what you are saying but at least in the long term we will be saving. It could've been R588pm for years instead of just 6weeks!
Grateful for what we have, not ungrateful for what we don't have (something like that) :p
 
Wait till you try cancel, mwha hah aha ha ha

30 calendar days = 2 months
 
copacetic said:
Jesus ****ing Christ can you people bitch about bull****...

***

Unless I am missing something (quite possible) isn't the lower price kicking in for everyone on June 1?
Click to expand...

+1

First the price is too high and everyone bitches. Then they drop the price you were prepared to pay anyways, and now you still bitch.
 
copacetic said:
Aah well.

Do you really think it's worth fussing about something this minor? I'd imagine the logistics of doing what you suggest, are just way more trouble than it's worth, and your objection amounts to pure jealousy, basically. Jealousy fermented over another human being saving 100 bucks, one time, while you cannot...
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I can see why you would argue that it's a minor issue, but if you added every R100 of every customer up it becomes a considerable amount of money. For a company to make a decision like this they have to weigh the financial impact up against the possible bad PR. I am merely raising the point that the ethics of this decision is questionable.

Jealousy you say... I put it to you sir, that your argument is a selfish one, evident in the fact that because you are not entitled to benefit, you do not care...

:-)
 
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