Beware Neotel SUCKS!! - Waiting for a solution from them.

E

efons

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Hi Guys...

So u think telkom's ADSL is bad........ What about any of the 3G providers... Iburst? Let me tell u Neotel beats them all... The biggest rubbish I have come across. The best is that they don't even have a Neotel number themselves. So my 1000 free min I can't even use to call them I have to pay them to use telkoms toll free number..... Ports are locked, the big crap device must have been a clear out from some 5th world country. The support call desk does not work. Crap. Rubbish. Waste of time. Man these guys should not be allowed to sell this crap at all.... Ho well let me carry on fighting... :mad:
 
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I only use my DSL for SSH, HTTP/HTTPS and gmail so I'm not too stressed on the other ports. Even if they only gave me port 22 I would just portforward from our office - getting uncapped next week there.

Currently I'm on Telscum and iBubbles (backup).

Just signed my soul to Neotel tonight so I'm cruzing for a Neotel bruising in all the threads - OK that was damn corney.
 
Ports will be opened upon request. Neotel blocks incomming connections for "security" reasons. This issue has been delt with in another thread and the rep has also posted an update on this in the FAQ section.
 
rtzouves said:
Ports will be opened upon request. Neotel blocks incomming connections for "security" reasons. This issue has been delt with in another thread and the rep has also posted an update on this in the FAQ section.
Click to expand...

link? - they should not be blocking any ports!
 
efons said:
Hi Guys...

So u think telkom's ADSL is bad........ What about any of the 3G providers... Iburst? Let me tell u Neotel beats them all... The biggest rubbish I have come across. The best is that they don't even have a Neotel number themselves. So my 1000 free min I can't even use to call them I have to pay them to use telkoms toll free number..... Ports are locked, the big crap device must have been a clear out from some 5th world country. The support call desk does not work. Crap. Rubbish. Waste of time. Man these guys should not be allowed to sell this crap at all.... Ho well let me carry on fighting... :mad:
Click to expand...

Are you insane or working for Telkom ?
 
Sounds like someone should have done their homework before putting pen to paper. Sounds like all his issues have already been discussed at length on these forums.
 
Here's some advice given to everyone else. If you don't like it: move.
We have 8 providers, and a host of WISPS, I'm sure you'll find another company FAR better than Neotel, if you are that unhappy with them.

Consumers must learn to vote with their feet.
 
I think that blocking ports is a good thing. I have no need for incoming connections so why open myself up to the security risk? You give them a call and they unblock them. As easy as that...
 
Fair enough, guess it kinda makes sense for noobs as the connection is straight to the PC rather than through a router.
 
I agree 100%, but I think the reason for the outcries/anger from customers is the fact they the denied having blocked them from the start. Had they simply stated that incomming connection were blocked by default and you could get them unblocked upon request would have saved many of us a great deal of time and frustration.

For interest sake the ability to phone neotel and request incomming ports be opened is a relatively new one as before you would simply be told that they do not block anything and therefore the problem must be your side.
 
It would be even nicer if they had a tick sheet with application you use frequently, so that they can unblock those ports when they activate your connection.
 
pkid said:
I think that blocking ports is a good thing. I have no need for incoming connections so why open myself up to the security risk? You give them a call and they unblock them. As easy as that...
Click to expand...

For me it's not a good thing- Do you do any p2p? or use programs like IRC, MSN, and Mxit? Do you use remote access? If so, your good idea will break all of these programs.
I can't see how an ISP can be expected to compensate in this manner for the customer's resistance to purchasing a router/firewall.
 
Turiko said:
For me it's not a good thing- Do you do any p2p? or use programs like IRC, MSN, and Mxit? Do you use remote access? If so, your good idea will break all of these programs.
I can't see how an ISP can be expected to compensate in this manner for the customer's resistance to purchasing a router/firewall.
Click to expand...

p2p - nope
IRC - nope
MSN - seems to work with all incoming ports blocked on my ADSL router so I doubt Neotel will break it...
Mxit - same as MSN.

I'll only know when I finally get coverage but maybe the suggestion that on the application form they put frequently used apps and allow you to tick the ports you want open?
 
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