Beware when ordering from RARU...

My last order was 29/10/2021, I got the R59 off on shipping. Will see end of this month.
 
RedViking said:
Try consumer goods. But they just mediate (to my knowledge) ?. So if Raru ignores them I am not sure what else they can do. But worth a go.
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I've tried CGSO for several blatant cases of fraud like this and it is fraud.
Yet they tell you at the end of the process that they are just mediators and they cannot do anything without the companys cooperation.

It's fairly pointless., You are better off phoning cape talk and Wendy Nola(?) Or someone.
 
airborne said:
Loot can make you wait but no issues other than that, no issues with refunds which is the real issue with Raru.

Dont worry modern debit cards have the same protection as credit cards with online purchases, you can still open a chargeback when goods are not delivered.
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Loot has stock problems sometimes but they refund within 3 working days.

I'm not waiting on over a month from RARU currently
 
SZN said:
I placed an order with Raru on 18 Aug, a couple days later (20 Aug) I was told that there was no stock of the item and that I could request a refund.

So I requested the refund on 20 Aug and they said it would be processed.

It's now 20 Sep (literally a month later) and I have still not received my refund. Customer Services keeps saying that they have a high volume of refunds and that my refund will be processed.

This company is such a scam, AVOID LIKE THE PLAGUE!

@rpm / @Jan please expose this incompetent company and their government-like service levels.

MyBB should warn potential customers about companies that operate like this.twice
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SZN said:
I placed an order with Raru on 18 Aug, a couple days later (20 Aug) I was told that there was no stock of the item and that I could request a refund.

So I requested the refund on 20 Aug and they said it would be processed.

It's now 20 Sep (literally a month later) and I have still not received my refund. Customer Services keeps saying that they have a high volume of refunds and that my refund will be processed.

This company is such a scam, AVOID LIKE THE PLAGUE!

@rpm / @Jan please expose this incompetent company and their government-like service levels.

MyBB should warn potential customers about companies that operate like this.
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Twice now (shame.on me)

I've ordered from them , after waiting two weeks I contacted them, both times they didn't reply to my email , they contacted me independently of my email to let me know that they did not have stock of the item ordered that was in stock 2 weeks ago...

Ok, please issue refund , ok , that will be 15 days .

Wtf?? Ok , guess I don't have a choice.

First time , refunded 15 business days later .

Now, I'm sitting at over a month waiting , it's only R2000 but it's the principle.

I will shout from the roof tops till these scummy companies are wiped from the face of the planet and their directors are jailed.
 
Ordered a PS5 from Raru (r10k) - paid for it in september - 3 weeks before the expected date of shipping (October 7th)

no communication was received until the 7th of October came around and I requested feedback, was it shipped? do you have stock? No answers were given

Emails were ignored until I threatened legal action. Suddenly they respond and say a refund will be processed. This is now 26th of October 2021. 3 weeks after they were supposed to ship the product

Today being the 1st of december, they have ignored dozens of emails and still not refunded the money

Do yourself a favour and stay far away from this company. They are highly unethical and border on being criminal
 
fvckraru said:
Ordered a PS5 from Raru (r10k) - paid for it in september - 3 weeks before the expected date of shipping (October 7th)

no communication was received until the 7th of October came around and I requested feedback, was it shipped? do you have stock? No answers were given

Emails were ignored until I threatened legal action. Suddenly they respond and say a refund will be processed. This is now 26th of October 2021. 3 weeks after they were supposed to ship the product

Today being the 1st of december, they have ignored dozens of emails and still not refunded the money

Do yourself a favour and stay far away from this company. They are highly unethical and border on being criminal
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Open a police case; forward them the case number and cc in their payment gate as well as their hosting providers as both are facilitating.
 
fvckraru said:
Ordered a PS5 from Raru (r10k) - paid for it in september - 3 weeks before the expected date of shipping (October 7th)

no communication was received until the 7th of October came around and I requested feedback, was it shipped? do you have stock? No answers were given

Emails were ignored until I threatened legal action. Suddenly they respond and say a refund will be processed. This is now 26th of October 2021. 3 weeks after they were supposed to ship the product

Today being the 1st of december, they have ignored dozens of emails and still not refunded the money

Do yourself a favour and stay far away from this company. They are highly unethical and border on being criminal
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Please make sure you make a complaint with CGSO and Western Cape

Office of the Consumer Protector: Overview | Western Cape Government

www.westerncape.gov.za www.westerncape.gov.za

They are just arbitrators but this is literally fraud and CGSO are claiming they haven't had any complaints about RARU.

Government organisations are corrupt and water is wet.
 
fvckraru said:
Ordered a PS5 from Raru (r10k) - paid for it in september - 3 weeks before the expected date of shipping (October 7th)

no communication was received until the 7th of October came around and I requested feedback, was it shipped? do you have stock? No answers were given

Emails were ignored until I threatened legal action. Suddenly they respond and say a refund will be processed. This is now 26th of October 2021. 3 weeks after they were supposed to ship the product

Today being the 1st of december, they have ignored dozens of emails and still not refunded the money

Do yourself a favour and stay far away from this company. They are highly unethical and border on being criminal
Click to expand...
Please make sure you make a complaint with CGSO and Western Cape

Office of the Consumer Protector: Overview | Western Cape Government

www.westerncape.gov.za www.westerncape.gov.za

They are just arbitrators but this is literally fraud and CGSO are claiming they haven't had any complaints about RARU.

Government organisations are corrupt.
Herr der Verboten said:
Open a police case; forward them the case number and cc in their payment gate as well as their hosting providers as both are facilitating.
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Yeah, agreed, @fvckraru PS5 guy , open a case of fraud against them , I'm going to do a similar thing as it's been a month now .
 
Herr der Verboten said:
@JohnStarr what happened to your order?
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FINALLY got it, but told them bluntly I would not purchase from them again. 2 orders, both of which were an issue before a child's birthday.
They say it'll take 3-5 days to ship...they're flat out lying. 7-10 if you're lucky and they do NOT inform you of that.
Actually, Takealot don't notify you of shipping, but their Black Friday shipping was mind-bogglingly good. Ordered stuff for the kids Christmas presents on the Friday night, and it was ready for collection on the Monday afternoon in PLZ.

But Raru...don't use them. Would be interesting to have an article on them though.
 
I wonder if they still have their office(s) at
Unit 12 Tygerberg Junction, Junction Road, Parow Industria, 7493.

edit
Company Name
Spoiler Tags (Pty) Ltd t/a Raru

lol?
 
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T
JohnMao said:
FINALLY got it, but told them bluntly I would not purchase from them again. 2 orders, both of which were an issue before a child's birthday.
They say it'll take 3-5 days to ship...they're flat out lying. 7-10 if you're lucky and they do NOT inform you of that.
Actually, Takealot don't notify you of shipping, but their Black Friday shipping was mind-bogglingly good. Ordered stuff for the kids Christmas presents on the Friday night, and it was ready for collection on the Monday afternoon in PLZ.

But Raru...don't use them. Would be interesting to have an article on them though.
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Takealot actually under promise in my experience,they always deliver a day or two earlier , and most of the time deliver next day.
 
MakazoleM said:
T

Takealot actually under promise in my experience,they always deliver a day or two earlier , and most of the time deliver next day.
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You're lucky. I've never understood why it would take 5 days to organise the delivery from CPT to PLZ for instance, when MUCH smaller online stores do it within 3.
Bought LEGO last year from At The Playground for 1 of my kids and from day of order it took 2 days. Takealot would take 5.
Anyways, they're the lesser of the big online retailers in RSA, although I still prefer to order from Amazon.
 
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fvckraru said:
Ordered a PS5 from Raru (r10k) - paid for it in september - 3 weeks before the expected date of shipping (October 7th)

no communication was received until the 7th of October came around and I requested feedback, was it shipped? do you have stock? No answers were given

Emails were ignored until I threatened legal action. Suddenly they respond and say a refund will be processed. This is now 26th of October 2021. 3 weeks after they were supposed to ship the product

Today being the 1st of december, they have ignored dozens of emails and still not refunded the money

Do yourself a favour and stay far away from this company. They are highly unethical and border on being criminal
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Prepare to wait... I placed a R12K order in February and only got my money back in August.

I did lodge a complaint with the ombudsman cgdo.org.za who called me back for more information but was refunded before I had to take further action.
 
Te ha
JohnMao said:
You're lucky. I've never understood why it would take 5 days to organise the delivery from CPT to PLZ for instance, when MUCH smaller online stores do it within 3.
Bought LEGO last year from At The Playground for 1 of my kids and from day of order it took 2 days. Takealot would take 5.
Anyways, they're the lesser of the big online retailers in RSA, although I still prefer to order from Amazon.
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The harsh truth is that PLZ is economically a town, and has slowly been dying of corruption but lots of good people, some of whome haven't arrived in CPT yet, and lots of potential and unfortunately things like takealot rely on mass quantities.

I'm in Somerset West and and I still usually get CPT stock next day, JHB, is always 2-3 days.
 
MakazoleM said:
Te ha

The harsh truth is that PLZ is economically a town, and has slowly been dying of corruption but lots of good people, some of whome haven't arrived in CPT yet, and lots of potential and unfortunately things like takealot rely on mass quantities.

I'm in Somerset West and and I still usually get CPT stock next day, JHB, is always 2-3 days.
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Volkswagen of South Africa
Isuzu Trucks South Africa
Goodyear
Continental Tyres
Aspen Pharmacare
Coega IDZ
Spec-Savers
Numerous car componentry companies

We are hardly a town economically. Maybe slowly dying, but then again most of RSA is. And we have wind :(
 
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