Big Afrihost ADSL problems

Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
 
Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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At least Afrihost didn't make it a point to call their users abusers followed by blatant cut-offs...
 
Necuno said:
At least Afrihost didn't make it a point to call their users abusers followed by blatant cut-offs...
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Yeah a lot of ISPs have had their hiccups. What's the threshold sitting at these days?
 
Fudzy said:
Yeah a lot of ISPs have had their hiccups. What's the threshold sitting at these days?
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Ask PP, last I heard he does a bit o reselling and should know better...
 
I left Afrihost during one of their IPC shortfalls. Remember? When they denied that any problem existed (even though everyone already knew it was IPC related), until such time that it got beyond control. Then they admitted the problem and set out to increase their capacity, before promising that it would never happen again. That they would prepare for future increases in demand, and that the only reason it happened was because of an unanticipated increase in the number of clients blah blah blah..... Do you remember? No, not that time! I left the time before that..

If AH actually cared, they would do some pretty serious restructuring. Either they fire those that are responsible for their constant inability to gauge their future network demand, or they're essentially endorsing this type of business behavior. I'm inclined to believe the latter as the first people to jump ship are those that understand the situation. Those that know that IPC issues do not get resolved over night. You know? Those that are actually IT literate. Why? Well they're also the clients that are responsible for large proportion of the P2P and NNTP downloads. ISP's don't want those people.. They want people that have no clue how any of that works. People that get a 100gb cap, and only use 4-5gb. People that use the internet to check their facebook, and their emails. Essentially they want old people! R2/gb is not sustainable if everyone milks their connection.

What I don't appreciate, and can not tolerate, is having an "unshaped" capped account getting shaped. Or as they choose to call it, "optimised". Huh? What is optimising? Did they ever give an answer to that? I left AH because it angered me too much! As far as i'm concerned, if certain protocols run at full speed (http) and others do not (p2p/nntp) then that's shaping! A packet of data is a packet of data, and managing protocols like that is shaping. At least this is how most people define shaping.. Apparently AH can do that to their unshaped accounts without being guilty of false advertising because they don't call that shaping, they call it optimising!

I made the poor decision of moving to axxess, and have missed the 25th cut off to cancel for this month. So next month will be my last on the MTN backbone. It has been nothing but problems! If AH cannot see this then they're being willfully ignorant. They used to be the highest rated ISP, and now? All these problems started when they moved to MTN.
 
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slvR said:
You're on a 10Mbs line right? What's your monthly usage on your account?
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About 200-300GBs a month. I let big Steam games download over night though. I have a 10MB account on a 7MB line.
 
Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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:D
 
Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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I'm finished. A+
 
Didn't read past this:

The company has acknowledged there are issues, with a network status update on its website stating that some clients are experiencing problems due to a high demand for bandwidth on the network.
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We were unconditionally told by their social media team this morning that demand was LOW this weekend.
 
The real pity is that AH decided to go all in with MTN, after reading the DC saga (the back story as well) I have very little faith in that side of MTN. As far as I can see this is the part of MTN that looks after AH, so it does not seem like there is going to be a good story to tell anytime soon.

Gian good luck to you, I hope you managed to get cash from the deal with MTN, not share options.
 
AfriMan said:
I totally understand where you are coming from, I know that many of our clients are also not getting the experience they expect. We hope that you'll stay a little longer and see what we've got planned. I really do believe this will be a big step forward and also allow us to offer the best experience and value to our clients, in ways that have never been possible before.

Otherwise, I am always available on PM if you'd like to chat or if (in the future) you'd like to give us a tryout :)
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I seeth with anger when I read that!
 
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Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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:D
 
Ivork said:
Oh Crap Cape Town even Axxess is not possible to stream anything tonight!
Doesn't that point to MTN?

Everything has been sh*t in the south for years now since they switch to crappy MTN!
Vox is fine but I capped myself a few mins ago. End of movie. Guess it's bed time.
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Also noticed slow speeds on Axxess since last week. Seems like it's an MTN issue.
 
Moved away from Afrihost a couple of months ago already. Used to get a download speed at Afrihost of < 2.5Mbs on a 4Mbs line. The lack in speed was blamed on the Telkom exchange that is overloaded. Signed up with VOX and immediately got a download speed of in excess of 3.5Mbs (Peak as well as Off Peak).

Have not looked back since then.

Got double billed the one month with Afrihost and had to fight to get my money credited. The accounts department talked to me like I was a idiot.
 
Fudzy said:
Can just imagine what it must have been like when reading this article at Afrihost HQ:

Gian: “How bad is this, be honest. Is this iBurst bad? It’s not Sentech bad, is it? F%#. Don’t tell me this is TRLTech bad.”

AfriGuy: “I’m sorry Gian. It’s MWeb bad.”
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Haha! It cannot get worse!

Necuno said:
Ask PP, last I heard he does a bit o reselling and should know better...
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Never. And I'd never sell my soul to the devil!
 
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