Big thumbs up to telkom!!

D

Dell fan

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We were having some issues with our adsl line mainly slow speeds so we gave them a call and they couldnt find out what was wrong but they said they will send out a techie to come look at the line This was wednesday night. So to our suprise the next day early the techie arrives and fixed the problem and our line is better than ever. So yeah big ups to telkom and the quick service for sorting this out :D
 
That's pretty sad when people get all excited about a company doing what they are supposed to do :(
 
Dell fan said:
No lol im being serious now, its kinda suprised me too cause we all expect bad service from them but hey had nothing but great service from them(this time lol)
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Telkom has always been good to me .
3 years ago got ADSL installed THEY were at my Place Even before I got home from the Shoping center
Moved to another place DEC and AND WAS Told 2 Weeks befor we can Set it up ,GET installed ..
WAS at my NEW place in 1 Day ...

NO I Dont want the Internet in Passage that has a Landline plug WANT it in my Bedroom ..
WELL they did it AND LEFT the Jack in the Passage (" Saying YOU A WOMAN and WILL CAHANGE your mind " ) and we not comming back to move it


MAYBE East London Telkom Tecknicions is Better than the Rest ( Heaven help if i have to phone them ):D
 
sorry to hear that Diane. It must suck being a woman that cannot grab a pair of sidecutters and DIY.
 
My ADSL line went down this morning. Called 0800 375 375 at 7h45 on the off chance that someone would assist.

To my surprise I was put through seconds after I negotiated the menu and spoke to a very competent english speaking person who logged a fault report quickly without any fuss or bulls#@t.

Less than 3 hours later I was up and running again.

So I agree with the OP that Telkom CAN deliver good service. You just gotta get them on a good day I guess.

Maybe the "Gees" from the World Cup is still lingering ? Lets hope so :)
 
bleh69 said:
sorry to hear that Diane. It must suck being a woman that cannot grab a pair of sidecutters and DIY.
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I Have sidecutters and A small BOSCH sr 350 -2 Drill . Being a Widow from an Electrician WAS Nice to TO GET TELKOM to do all the Hard work .
SHUCKS I still have my Husbands soveneer sidecutters 15 years ago ,Some Creep pluged in the cable he was cutting .Nice hole like a pencile in the middle ..HE SAID " IM GLAD to know Heimamen Earthleakers WORK ...

Telkom is Cool OR Sort of " Give me LESS LOCAL and more SPEED "


;-)
 
diane7 said:
I still have my Husbands soveneer sidecutters 15 years ago ,Some Creep pluged in the cable he was cutting .Nice hole like a pencile in the middle ..HE SAID " IM GLAD to know Heimamen Earthleakers WORK ... "
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I had the same a few years ago. Though at that time I was a silly kid who didn't have proper respect for electricity yet. At least, no proper respect until that day. ;-)

Back On Topic. I also had good service from Telkom before - most of my ADSL issues were sorted out within a day. Pretoria.
 
Telkom are and always will be a useless poor service delivery company - get used to it. Mediocrity rules
 
My line was perfect when i first got it then after a while it got latency spiking problems and been going same for years now and telkom have no clue what the problem is (Pietermaritzburg technicians suck) (Also affected Dial Up to when i started)

Dont remember it affecting my ISDN (think its called) only adsl and dial up
 
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I hate to sing praises to our local-evil-anti-competitive-greedy-monopoly, but I've had nothing but good service from them whenever I've had any problems....

*Dons Flame-suit*
 
Garyvdh said:
That's pretty sad when people get all excited about a company doing what they are supposed to do :(
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I had the shock of my life this week when the Telkom ADSL area manager pitched up at my house to investigate why we had logged 41 faults on the line in 6 months. We were in the top 10 of number of faults reported on a single line this year. Yesterday the same manager pitched with two techies and they replaced everything from the exchange to the back of my pc at no cost to me. The re-wired everything, replaced everything and even glue gunned all the new cables to the walls. 4 hours later they finished and thanked me for the opportunity to fix the problem once and for all. I absolutely couldn't believe it...
 
Scoliosis You must be lucky i had Manager and 2 technicians come to mine and test but they never replaced anything they claimed the line was perfect (which it isnt like i stated earlier).

Which City you in, cause mine are all grumpy technicians?

if telkom could get good technicians in every city/town/province then it would be a good company with hands on service
 
Scoliosis said:
I had the shock of my life this week when the Telkom ADSL area manager pitched up at my house to investigate why we had logged 41 faults on the line in 6 months. We were in the top 10 of number of faults reported on a single line this year. Yesterday the same manager pitched with two techies and they replaced everything from the exchange to the back of my pc at no cost to me. The re-wired everything, replaced everything and even glue gunned all the new cables to the walls. 4 hours later they finished and thanked me for the opportunity to fix the problem once and for all. I absolutely couldn't believe it...
Click to expand...

:eek:

Wow! Now that truly is a miracle! May I ask which area?
 
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