Billing problems

I've just been hit with a second incorrect debit. Has this happened to anyone else?
I mean the first debit (on the 2nd of Feb) was incorrect and I've been struggling to get a refund. Now today I see they've debited me again for the full incorrect amount. This means I've paid them about R2200 when in fact all I really owe them, even paying a month in advance, is about R709. Very scary!!
 
OK Guys

I know the billing run had its flaws. IT WAS THE FIRST RUN.!!!

Apologies all round. Please if you have problems on the billing side and cannot get resolution, contact me. I will assist you in resolving the problem.

My contact details are on the site.

Remember.. Perfection takes time. Forgiveness a moment.
 
A page from vodacom3g's book on Customer Service & Support...

Assign the responsibility of contacting Ant5 and others, to specific persons from the Accounts Department, have them reply to emails sent to [email protected], messages left & calls not returned, get them to contact us individually via the forum, email via the forum, or private messages...
 
and again!!!

So on Monday I return Iburst - mostly because I am annoyed at being overcharged. Meet Shaun and Rajiv (I think), both very apologetic, and all refunded almost immediately.

Guess what?!? Yesterday I got hit AGAIN, for activation fee and Feb prorata.....

Now DON'T tell me to be understanding - because this was NOT the first run!!!!

NO EXCUSES for this, now I don't only want a refund I want EXTRA for what it's costing me to have to chase after these clowns!!!!

Product useable - just DON'T give them your banking details.... you HAVE BEEN WARNED!
 
divv, thanks for that info - guess what - you are not alone, I have just checked and there is yet another WBS (GTECH) debit on my account (today 2005-02-16) for yet another R454!!!

I am reposting this in the Communication thread.

Divv, you were right to cancel, now you need to reverse & cancel the debit order as well.

I am furiously :mad:!!!
 
You know how Willow felt when she flayed evil geek boy alive for murdering her gf?

Well, that's how :mad: I am right now with WBS, hopefully a big dose of C10H14N2 will help calm me a bit - failing that I will have to call for an uber witch doctor to go & annoy WBS into getting their house in order.
 
touch wood, but nothing off my account since they debited for everything including feb
 
Noone, dude, you are lucky - apparently I was targetted as a cashcow or something - this has thrown my bank account over the overdraft limit!!!

I am still fuming - mostly bcos this internet connection has been worse than 56K dialup for me since 24th December, now to be HIT with an additional month's subscription over and above February which I have already been charged for along with preceding months - February isn't even over yet & I get charged for March...:mad:
 
Well, their little stunt of billing us for February as well without letting us know also pushed me over. I still have to buy food/pay petrol for the rest of the month, and my credit is also maxed as well.

Keeping in mind I owed the Tax man some $$ and I still have 1200 of speeding tickets to pay, I think if they pull more stunts like these I'll seriously sue. We could pool our limited cash together and take them on as a team. LoneGunman can publish our story and we'll take some of those millions they make with the lotto :D
 
I'm in with you, noone.
I have been emailing and cc'ing the whole of WBS every day this week, including Shaun, to get my mess sorted, but still no luck.
I wonder what the word "expedite" means in WBS-speak?
 
What irritates me is shauns post regarding the matter. He wants us to phone him to sort it out? Excuse me I emailed the accounts team & Thami. They can phone me to sort it out. WBS should be running after me not the other way around.
 
Yeah they should, but they're the ones that have our cash and we're the ones with other bills to pay. As much as I would like to wait for them, cash flow just doesn't allow.
 
ARGHHHHHHHHHHH!!!!!!!!!

Ive also been hit by those idiots !!!! Fark ! I paid the stupid activation fee Cash, and now i see that the activation as well as feb fee taken off already.

I WANT IT BACK WITH INTREST !!!!

seriously, i know i mentioned this before,... but i think small claims court will do the trick.
 
Yes pan, they're billing people, not only billing people, but they're taking off the wrong amounts of money (if it was less, no one .. yes me, won't b1tch about it) but the fact that they take off more than they say they would, and the fact they just go ahead and take off MORE (ic and others got billed twice in February alone) is horrible.

So that is why it's a sticky thread.


famous last words : dumbass....
 
Part copy of mail I have just sent to "Accounts","WBS Management" and "Shaun Green" after having had no luck this whole week trying to get a refund of +-R1500 :

I still have had no refund, and to make matters worse, your weak reply below is the only contact whatsoever I have had from WBS, despite the fact that WBS "management" has also been cc'd on all my mails. If this is how you "manage" a company, heaven help you.

I didn't think it would need to get to this, but if my account is not credited with the amount you owe me by the end of today, I will have no choice but to get my legal representative to contact you on Monday and take action to recover my outstanding fees, as well as any damages he may feel appropriate to cover my account going into unnecessary overdraft. I think it is inexcusable that an early adopting client such as myself is treated in this manner.

I would advise members of management other than Shaun to take a look at the forums at www.MyADSL.co.za and see the ill feeling that is building up towards your product, by people that would potentially be your biggest advertisers, purely because of the arrogance you display by ignoring our legitimate complaints. But then again, you're probably not even reading this mail, so what's the use.
 
ant5, i would happily join you in this, as the same thing has happened to me. I was thinking small claims for now, but im sure if we get enough people together, throw in some lawyers, maybe then they will answer our emails and sort this stuff out !
 
I will let you know what happens. If I have no luck today, I will mention to my lawyer that I am one of a number of people who are having this problem. Maybe he can turn this into some sort of class action....
 
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