Billing problems

Just got this back from them:

I confirm that the refund required will be in your Standard Bank account
tommorrow, namely 19th February 2005.

Trusting this settles the matter at hand.

They're playing a trick, I know it. Will have to see what happens......
 
Shaun just called me. Said it will all be settled soon. Hope it does. Sounds friendly enough, but actions speak louder than words.
Im going to stick by iBurst, but i do reserve the right to demand the service im paying for.
 
ant5 said:
Just got this back from them:

I confirm that the refund required will be in your Standard Bank account
tommorrow, namely 19th February 2005.

Trusting this settles the matter at hand.

They're playing a trick, I know it. Will have to see what happens......
Click to expand...

Does the refund include

Interest?
a letter of apology to your bank manager explaining why you went past your overdraft limit?
compensation for your time wasted?
 
arnonel, at least you get a call back. Sentech almost never calls you back, and I almost fell off my chair once when they did.
 
noone said:
Sentech almost never calls you back, and I almost fell off my chair once when they did.
Click to expand...
They were calling you all the time, not just once. I remember posts about....no one was notified, no one is happy, no one has decent intl bandwidth, etc. Marcel Raath even pointed you out as a bandwidth hogger, when he said the other day "no one is being capped" :D
 
Luke7777 said:
They were calling you all the time, not just once. I remember posts about....no one was notified, no one is happy, no one has decent intl bandwidth, etc. Marcel Raath even pointed you out as a bandwidth hogger, when he said the other day "no one is being capped" :D
Click to expand...

I see freaky friday is baq wit a bang :D
 
I got a call from Shaun this morning, and subsequently a call from Mary-Ann.

Shaun told me he was sending Mary-Ann an email to get her to call me, as well as to authorise the refund of the additional R454 they took off for March05 on 2005-02-16 (threw me over my already substantial overdraft limit).

So when Mary-Ann called, she wanted me to send her an email requesting the refund, as well as a debit order date change - this so that she could get her manager to authorise it. I sent the email a coupla hours back...waiting...
 
Just to let you`all know about my experience with Shaun. I was hecticly debited, Shaun said he would sort it out, and a day or two later, my account was credited.

Does the refund include

Interest?
Click to expand...

Kaspaas: Erm, thats kinda lame IMO. If you need money that badly i`ll EFT the 10c interest to you.
 
Well, the first time I cc'd Shaun was on Tuesday morning (as per his offer on this site). He responded on Wednesday morning (he said he'd been sick on Tuesday, fair enough) and that was the last I heard. Now an e-mail this morning from Cathy. Like you say, ic, waiting........................
 
Funny how they *require* an email to authorise a refund, when the debit has gone thru unauthorised. They should know exactly whose accounts got screwed up, if their billing system is worth anything. If not, heaven help us in future. And that sh*t about "sorry,first billing run.." is pathetic. What does that mean ?
1. New software, first run ever ?
2. WBS/iBurst has never billed people before ?
3. IBurst just didn't care to check the detail before live billing ? Anybody heard about dummy runs ? How long can it take to verify 2500 accounts ? Who cares if it takes a week ? It's the first one, so get it right . Otherwise you'll screw it up the second time as well. (Ooops, that's what happened...)
 
Good. I think noone gets jealous if he's not every 2nd or 3rd post in every thread. It was good while it lasted.
 
Just checked my account and they were true to their word. I hope you guys have been sorted too. Thanks Iburst, but why the blood, sweat and tears before we got here?
 
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