BIS problems

S

Shads

Expert Member
Joined
Jun 21, 2007
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Location
Durban
Firstly, why does 8ta not notify you that your BIS is about to expire (like most networks does?). I have been struggling since early this morning to get 8ta BIS to go on, only to find out now that it expired! It would be nice to be notified that it will expire so that I could ensure I have enough prepaid loaded!

Secondly, a long time ago I left a message to the 8ta team and emailed them, asking to investigate my BIS that keeps dropping on the 8ta network. It will just go off (I think it is when it looses network connections). It was going to be investigated. No response. I called the call centre. It gets escalated. No response.

I am very seriously looking at moving. I liked 8ta as it gives me a strong 3G signal (vodacom does not have 3G at home, only GPRS). So might look in to getting MTN or Cell C.
 
If you're having BIS problems, I feel bad for you, son.
I got 99 problems but a BIS ain't one.


Why don't you try one of Cell C's new BIS plans?
 
BIS problems are common across all networks. Look at the other threads on the forum discussing this issue. Get a real smartphone with HSDPA and a data bundle from Cell C.
 
Shads said:
Firstly, why does 8ta not notify you that your BIS is about to expire (like most networks does?). I have been struggling since early this morning to get 8ta BIS to go on, only to find out now that it expired! It would be nice to be notified that it will expire so that I could ensure I have enough prepaid loaded!

Secondly, a long time ago I left a message to the 8ta team and emailed them, asking to investigate my BIS that keeps dropping on the 8ta network. It will just go off (I think it is when it looses network connections). It was going to be investigated. No response. I called the call centre. It gets escalated. No response.

I am very seriously looking at moving. I liked 8ta as it gives me a strong 3G signal (vodacom does not have 3G at home, only GPRS). So might look in to getting MTN or Cell C.
Click to expand...

Hi Shads!

Do you have a reference number? Please let us know what it is so we can follow up, or PM us your 8ta number so we can look into your issue?

Regards,
Social Media Team
 
I've sent you the previous PM that I sent you.

How come there has been no communication from 8ta regarding the message that was sent out to 8ta clients on Saturday informing them that there BIS was cancelled due to insufficient funds on their accounts? It seems it was not just me, but other people too. My brother and niece got the message the same day, but didn't reload airtime, as I did and reinstated BIS. The network then went on again a few hours later. I wasted money now by activating early!
 
Shads said:
I've sent you the previous PM that I sent you.

How come there has been no communication from 8ta regarding the message that was sent out to 8ta clients on Saturday informing them that there BIS was cancelled due to insufficient funds on their accounts? It seems it was not just me, but other people too. My brother and niece got the message the same day, but didn't reload airtime, as I did and reinstated BIS. The network then went on again a few hours later. I wasted money now by activating early!
Click to expand...

Hi Shads!

We have apologized and we have refunded you. Please advise if everything is now in order?

Regards,
Social Media Team
 
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