BitCo Consumer Review

BitCo said:
Hi All,

We are currently experiencing a network failure which is affecting several parts of our network

A technical team is working on the fault and services should restored shortly

We apologize for any inconvenience caused during this time, a formal incident report will be sent out once the fault has been resolved

BitCo
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Yea, service went down last night just after 20:00. was off till about 10:00.

That being said, I've now been with Bitco for about 6 - 7 months and this is the first real outage I have suffered. So I wasn't too phased. When it went past 10 minutes I knew it must have been something big. Great work on getting it sorted in 2 hours :)
 
Is there anyway to speed up the installation testing :( I've been waiting 1 week now but can't wait anymore for proper internet :(
 
Sephiroth96 said:
Is there anyway to speed up the installation testing :( I've been waiting 1 week now but can't wait anymore for proper internet :(
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Give the helpdesk a call and ask them how far into the process your installation is. They should be able to give you a timeline to handover.
 
Anyone have an idea how long it takes for the installation team to hand in their reports on the site tests they do ?
been waiting a while now to find out what is happening with the LOS testing that was done...
 
Sephiroth96 said:
Is there anyway to speed up the installation testing :( I've been waiting 1 week now but can't wait anymore for proper internet :(
Click to expand...

I know your pain.
I have been without internet for over a month. And for someone like me who lives on the internet, it's quite the blow.

And this wait since applying for bitco is torture :cry:
 
Sephiroth96 said:
Is there anyway to speed up the installation testing :( I've been waiting 1 week now but can't wait anymore for proper internet :(
Click to expand...

Hi Sephiroth96,

Thanks for the post

Unfortunately if you waiting this long its typically not a good sign :-(

Lets check, can you PM me your full name and i will respond with the report / update for you.

Mike
 
Darksun said:
Anyone have an idea how long it takes for the installation team to hand in their reports on the site tests they do ?
been waiting a while now to find out what is happening with the LOS testing that was done...
Click to expand...

Hi Darksun,

Please PM me your full name so i can pull your reports and give you an update

Mike
 
SplaT said:
I know your pain.
I have been without internet for over a month. And for someone like me who lives on the internet, it's quite the blow.

And this wait since applying for bitco is torture :cry:
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Hi SplaT,

Please PM us your name and we can check when your booking is scheduled for?

at the moment we working through the backlog from last year so lead time is currently around 2 weeks but may be shorter all depending on area.

We would love to get you online!

Mike
 
BitCo said:
Hi Sephiroth96,

Thanks for the post

Unfortunately if you waiting this long its typically not a good sign :-(

Lets check, can you PM me your full name and i will respond with the report / update for you.

Mike
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Hi Mike,

I've forwarded you a PM I sent to Garth which has gone unanswered, please have a look?
 
garthvs said:
Hi Koosi

BitCo have many highsites on towers or buildings located across Gauteng, Kwazulu Natal, Bloemfontein, Nelspruit etc. We install a dish similar to a satellite dish on your roof and this connects to the closest tower. Some of our business customers and very busy highsites are connected via 1Gb fibre links.

We can provide 2Mb, 5Mb and 10Mb Uncapped Internet that is of really high quality as we do not have to contend services over Telkom IPC for DSL.

We have been providing services to business for several years and now we are entering the home market.
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I see you have fibre in my area...?

Any chance of FTTH?
 
ahh bugger no LOS :(
damn been in a dip.

will just have to keep waiting on telkom to finally come one day :(
Keep up the good work Bitco guys :)

hopefully you can put up a tower there by the Baron on Witkoppen road :D
 
BitCo said:
Hi SplaT,

Please PM us your name and we can check when your booking is scheduled for?

at the moment we working through the backlog from last year so lead time is currently around 2 weeks but may be shorter all depending on area.

We would love to get you online!

Mike
Click to expand...

It's not a problem. I'll be patient.

In fact, I missed a call from Bitco today, so I might be to blame here. :P
 
Throttling should only occur when the usage is fully maxed out for an hour on end. I was only peaking twice in an hour on Youtube and Throttling kicked in. Throttling is used to limit large unsolicited downloads not Youtube, I was told. :(
 
stormj said:
http://www.speedtest.net/my-result/4075320247

Watched Youtube on single PC from 7PM to 8PM, got throttled to 1 Meg. :(
How does this work?
Click to expand...

HI Stormj,

i have sent you a PM with a detailed usage graph, this will show you that you didn't hit the FUP at 8pm

The graph will also give you an idea of your usage profile and when you are reaching the FUP

PS: 5Mbps Upgrade needed :-)

Mike
 
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