BitCo Consumer Review

JV_011_

JV_011_

Senior Member
Joined
Sep 13, 2012
Messages
652
Hi Garth & Mike,

What happens to my account after the 12 months contract? i believe i should be on a month to month account, and would like to try out the 10MB link with ntv and xbmc, but i was told that if i want to downgrade back to the 5MB i will be charged a downgrade fee of ZAR 500.00.

How accurate is this?
 
G

Gezza

Expert Member
Joined
Aug 18, 2009
Messages
2,094
NightCrawlerNic said:
Hi Garth & Mike,

What happens to my account after the 12 months contract? i believe i should be on a month to month account, and would like to try out the 10MB link with ntv and xbmc, but i was told that if i want to downgrade back to the 5MB i will be charged a downgrade fee of ZAR 500.00.

How accurate is this?
Click to expand...

You will be charged for downgrading. I too am curious though what will happen to one year subscribers.
 
J

Jarrid

Active Member
Joined
Jan 15, 2008
Messages
45
dam day 6 of soak in test and still waiting. every time i call in to the support desk i get told the infrastructure manager is look at the issue. told this for the two days. with Tuesday saying the soak in is with infrastructure team still.

for the rest of the guys how long did your soak in testing take. as i feel this a taking long then normal.
 
rorz0r

rorz0r

Executive Member
Joined
Feb 10, 2006
Messages
7,968
Richard is a rockstar. It's very rare to do a support request and have something fully answered in the first response. Normally you have to deal with dumb questions and a bit of slow back and forth etc which gets frustrating.
 
Pitbull

Pitbull

Verboten
Joined
Apr 8, 2006
Messages
64,307
rorz0r said:
Richard is a rockstar. It's very rare to do a support request and have something fully answered in the first response. Normally you have to deal with dumb questions and a bit of slow back and forth etc which gets frustrating.
Click to expand...

Would love to know if this Richard is the same dreadlock dude who did my installation?

I was utterly impressed by him. He's a very good representative for Bitco.
 
J

Jarrid

Active Member
Joined
Jan 15, 2008
Messages
45
will have to say im not happy with the bitco support for now as they can not follow one request from a client. all i get is we understand your frustration over the phone or via mail with no proper feedback on the questions asked. hope i get feedback soon form bitco support soon.
 
P

Preacher

Well-Known Member
Joined
Jun 20, 2007
Messages
104
Hey guys

Quick question... what is up with the connection? I stay in the Westrand and my speed is 800kbs... and it should be 5meg... Been like this the whole day. No tech support over the weekend so no help but... anyone have an information?
 
Pitbull

Pitbull

Verboten
Joined
Apr 8, 2006
Messages
64,307
Preacher said:
Hey guys

Quick question... what is up with the connection? I stay in the Westrand and my speed is 800kbs... and it should be 5meg... Been like this the whole day. No tech support over the weekend so no help but... anyone have an information?
Click to expand...

Mine is fine at 5mbps. But torrents tonight are DEAD. 0.1kbps.
 
Murmaider

Murmaider

Expert Member
Joined
Jan 16, 2008
Messages
1,005
Preacher said:
Hey guys

Quick question... what is up with the connection? I stay in the Westrand and my speed is 800kbs... and it should be 5meg... Been like this the whole day. No tech support over the weekend so no help but... anyone have an information?
Click to expand...

I'm in radiokop and I'm having the exact same issue, I can't get above 1mb speed. Maybe an issue on the tower?
 
P

Preacher

Well-Known Member
Joined
Jun 20, 2007
Messages
104
Murmaider said:
I'm in radiokop and I'm having the exact same issue, I can't get above 1mb speed. Maybe an issue on the tower?
Click to expand...

Agreed, must be an area issue. Speed has increased to 2meg... but still bad latency. Ping is over 100. Normally it is really low. Let's hope it improves :p
 
T

TempCodeMonkey

New Member
Joined
Mar 13, 2015
Messages
8
Preacher said:
Agreed, must be an area issue. Speed has increased to 2meg... but still bad latency. Ping is over 100. Normally it is really low. Let's hope it improves :p
Click to expand...

I am also in radiokop and the last week I have been getting between 1.2MB to 2 MB , and this isnt because of throttling since I download absolutely nothing during the day. This morning I could not even finish a takealot order. This is really pathetic , I thought bitco automaticallty monitored links to fix these problems before you can report it.

Seems like that was just a sales tactic. I am extremely dissapointed it started very well in the beginning, tomorrow I will contact them and if they cannot sort it out I will have no choice but to cancel.

Even my 2MB adsl was better than this , I could at least finish a takealot order. Just to load this mybroadband page I had to refresh about 10 times. Absolutely pathetic.
 
P

Preacher

Well-Known Member
Joined
Jun 20, 2007
Messages
104
Ok, nope... not sorted. In all fairness, I was downloading the 5 gig update for GTA V, but I only had full speed for about 30 minutes, after which it dropped to less than half... and after doing a speedtest now, I'm not even getting half a meg.... whats going on here?

This is frustrating to say the least. I was quite pro-BitCo but starting to think that I am paying too much for an "uncapped" system. It's like managing your household power system after installing a solar power system. You have to be careful not to overload the system, else you are poked. With BitCo, you have to be careful how much you use else you get throttled and then you have to wait a while before getting speed again. It is better to get the 10meg package but it is quite expensive and the package adjustments don't seem to be happening any time soon.

I hear that telkom are in our area eventually. I think that I am going to apply for a line again so long. Will pay the penalty for early cancellation to BitCo, but I am think that I need to move back to DSL if I can... until someone brings fibre into our area. Haven't heard anything from BitCo on that either. 12 new complexes, all needing internet... averaging about 50 units per complex.... I guess just like weekend support, they don't need the business.

Sorry, but feeling a bit frustrated right now...
 
T

TempCodeMonkey

New Member
Joined
Mar 13, 2015
Messages
8
Preacher said:
Ok, nope... not sorted. In all fairness, I was downloading the 5 gig update for GTA V, but I only had full speed for about 30 minutes, after which it dropped to less than half... and after doing a speedtest now, I'm not even getting half a meg.... whats going on here?

This is frustrating to say the least. I was quite pro-BitCo but starting to think that I am paying too much for an "uncapped" system. It's like managing your household power system after installing a solar power system. You have to be careful not to overload the system, else you are poked. With BitCo, you have to be careful how much you use else you get throttled and then you have to wait a while before getting speed again. It is better to get the 10meg package but it is quite expensive and the package adjustments don't seem to be happening any time soon.

I hear that telkom are in our area eventually. I think that I am going to apply for a line again so long. Will pay the penalty for early cancellation to BitCo, but I am think that I need to move back to DSL if I can... until someone brings fibre into our area. Haven't heard anything from BitCo on that either. 12 new complexes, all needing internet... averaging about 50 units per complex.... I guess just like weekend support, they don't need the business.

Sorry, but feeling a bit frustrated right now...
Click to expand...

IMO you should not be liable for early cancellation as they are unable to meet their mandate.
 
BitCo

BitCo

BitCo representative
Company Rep
Joined
Sep 21, 2012
Messages
504
NightCrawlerNic said:
Hi Garth & Mike,

What happens to my account after the 12 months contract? i believe i should be on a month to month account, and would like to try out the 10MB link with ntv and xbmc, but i was told that if i want to downgrade back to the 5MB i will be charged a downgrade fee of ZAR 500.00.

How accurate is this?
Click to expand...

HI NightCrawlerNic,

After the 12 month period your contract is then moved onto month to month, our home broadband call center will contact you and try motivate a renewal with an incentive.

you are welcome to upgrade to 10Mbps and if you don't like it go back to the 5Mbps during your contract period

We don't charge an upgrade fee but if a customer wants to downgrade we charge a small fee based on the configuration done on the connection.

Mike
 
BitCo

BitCo

BitCo representative
Company Rep
Joined
Sep 21, 2012
Messages
504
rorz0r said:
Richard is a rockstar. It's very rare to do a support request and have something fully answered in the first response. Normally you have to deal with dumb questions and a bit of slow back and forth etc which gets frustrating.
Click to expand...

Hi Rorz0r,

Thanks for the positive feedback, i will make sure this reaches Richard

Mike
 
BitCo

BitCo

BitCo representative
Company Rep
Joined
Sep 21, 2012
Messages
504
Pitbull said:
Would love to know if this Richard is the same dreadlock dude who did my installation?

I was utterly impressed by him. He's a very good representative for Bitco.
Click to expand...

:) No not the same guy

The guy with dreadlocks is Shadrack and is part of our installation Team.

Richard is office based and dedicated to home Broadband support, he is also going to be the representative online after hours for support

Mike
 
Pitbull

Pitbull

Verboten
Joined
Apr 8, 2006
Messages
64,307
BitCo said:
:) No not the same guy

The guy with dreadlocks is Shadrack and is part of our installation Team.

Richard is office based and dedicated to home Broadband support, he is also going to be the representative online after hours for support

Mike
Click to expand...

Shadrack, that's the dude. Very stand up guy and a great rep for your company :)
 
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