-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
Sign up with GoogleBitCo Consumer Review
- Thread starter Murmaider
- Start date
So, when they eventually fix BF4...what is going to happen with the next AAA title? I've canceled now and am back on 2mb/s. I'm much happier with this slower line than I have ever been with the over priced service that Bitco is offering. I actually forgot my Bitco line in on Sunday night, loaded up CS:GO and almost instantly started raging because of all the packet loss. I switched to my Telkom line and it was SMOOOOOOOOOTH sailing.
Cancel your lines. Do not subscribe to a service that is extremely lacking in many factors.
No after hours support.
Packet loss on all online games.
p2p networks blocked between 6AM and 6PM.
FUP that never seems to work properly.
Torrents downloading slow between 6PM and 6AM.
Unspecified downgrade charges.
If you currently want to cancel but scared of a cancellation fee? If you have not received the service promised, you can cancel without any penalties. I am sure that all of you complaining aren't getting the promised service.
Cancel your lines. Do not subscribe to a service that is extremely lacking in many factors.
No after hours support.
Packet loss on all online games.
p2p networks blocked between 6AM and 6PM.
FUP that never seems to work properly.
Torrents downloading slow between 6PM and 6AM.
Unspecified downgrade charges.
If you currently want to cancel but scared of a cancellation fee? If you have not received the service promised, you can cancel without any penalties. I am sure that all of you complaining aren't getting the promised service.
disiza
Senior Member
- Joined
- Jun 14, 2011
- Messages
- 592
disiza
Senior Member
- Joined
- Jun 14, 2011
- Messages
- 592
Good to hear you are enjoying your gaming again, Im a bit envious, the above points are very true however Bitco as least talks to us, they are always trying to improve and rectify most of the issues and unfortunately some of them take time. Unlike Telkom if you start having an issue with exchange etc you are going to have the same frustration and issues with them as you had with Bitco,slightly different because of the different type of service and this I can vouch for.
We are having issues with our telkom line at the office and it has been 7 months since we logged a ticket and they still have not responded repaired or attended to the problem. It is a 10mb/s Adsl line which only performs at 1/2 of the speed, sometimes a 1/4 of the speed.The ping is shocking, the jitter is through the roof and the packet loss matches Bitco if not worse on some occasions.We have over a 100 users utilizing the line and let me tell you it is hell on earth.
We are currently looking into Fibre that does not involve Helkom.
They say you mustn't count your chickens before they hatch as the perfect picture you painted could change very quickly. Telkom have a bad rap for the above. Don't hold your breath with Helkom. When it works it works but when it doesn't it bombs out good and solid.
Enjoy your gaming
ChrisChris
Active Member
- Joined
- Mar 5, 2012
- Messages
- 65
Anyone got issues with slow torrents after hours? I know they shape peer networks during business hours, but surely at 8pm it is no longer during business hours and torrents should download at full line speed depending on their seeds.
Most have. FUP isn't working as it should. Neither do p2p networks. Good luck.
Seriously?
I have a few posts highlighting this, it's not been "working right" for a while now dude.
I can do up to 13GB per night from 10PM to 6AM on the 5Mbps connection. Not sure why you guys are having issues.
My FUP is working exactly like they said it would. I need to add that I'm not home between 5AM and 5PM and therefore minimal usage during that time. I hardly ever get FUP'ed during 5PM and 10PM when I use the internet for general purposes (e.g. Social media, browsing and youtube).
I'm connecting to the high site above Clearwater mall, and do experience packet loss during peak hours (which Bitco is currently attending to).
Regards
Bitco is faultless in some areas, and a total disaster in others.
disiza
Senior Member
- Joined
- Jun 14, 2011
- Messages
- 592
That's what half the problem is the majority of users are downloading P2P torrents 24 hours a day which in turn spoils it for the minority that when they use the connection for gaming there is a huge amount of packet loss,lag .......etc.If everybody downloaded between 11:00pm and 5am that would improve things quite dramatically.
However there is 2 sides to this coin Bitco need to come to the party ,they need to rethink FUP and implement a unrestricted APN or something along those lines.
I'm enjoying the link however when it comes to BF4 and packet loss it leaves battery acid in my mouth.
Last edited:
Downloading should not be a problem, i think they can't keep up with the demand any more or something.
LCBXX
Honorary Master
- Joined
- Apr 11, 2006
- Messages
- 19,421
That might explain the behavior I've encountered. Since demand for their service is so high they need not bother with Customers who do not meet 100% of their install criteria.
Nice position to find yourself in as a supplier, if this is the case.
LCBXX
Honorary Master
- Joined
- Apr 11, 2006
- Messages
- 19,421
Those who are current customers generally seem pleased with the Service. I've experienced it first hand as well and it is great. My issue is the 6-week waiting period with a 50/50 chance of Service feasibility. I do think they are in a position where they can cherry pick their new customers for their benefit, partly thanks to their pricing in comparison to other WISP's and Telkom's challenges.
ChrisChris
Active Member
- Joined
- Mar 5, 2012
- Messages
- 65
This should not be an issue as there's no contention, it's all 1 - 1, in theory I must be able to use my link to full capacity without affecting anyone else's experience in any way whatsoever.
ChrisChris
Active Member
- Joined
- Mar 5, 2012
- Messages
- 65
Depends on how their network's setup, if the towers have good routers and hookup to a fibre backbone before going to their primary exchange and going off to the international sites high bandwidth usage shouldn't be an issue, that is, if everything is fibre. 1 strand can carry 100gbps, that's more than enough for a bunch of 10mbps lines.
koeksGHT
Dealer
- Joined
- Aug 5, 2011
- Messages
- 11,857
Bitco links into DFA, I can't imagine the FUP is for speed issues as much as using their bandwidth which they pay per MB and sell 1:1
R650 per MB is their business price I believe for fiber.
- Joined
- Sep 21, 2012
- Messages
- 504
Hi Guys,
you are all pretty much correct with your posts.
as KoeksGHT says above we use DFA and have a 10Gbps Fibre ring around Johannesburg that feeds the high sites. Most high sites are connected using Fibre but we are still waiting for many of the outlying routes to be connected.
Installing Dark fibre consists of many complex steps and is very expensive so we connect them as quickly and efficiently as we can.
For those sites not on Fibre yet they would typically have 300Mbps Carrier Class Wireless back-hauls installed and would feed back to the closest fibre node.
All our services aggregate back to either Teraco JHB, CTN, KZN, these are independent data centre’s where we host our core equipment and directly connect to user sea cable systems.
Some of you mention Torrents 24/7 and yes this is a massive problem, we try to control this as much as possible with the P2P shaping during business hours.
Although the FUP does indeed protect us from massive abuse, P2P protocol are very aggressive and when large amounts of users on the same site are hammering it at full speed it can lead to other problems.
Disiza is correct with his post above and if we limited P2P more aggressively it would result in a better online experience for all.
We are consistently working to refine the way we filter P2P to ensure services like online gaming and web browsing take priority.
The problems we experience at certain high sites would typically be a combination of abusive P2P downloading or radio interference from unlicensed operators broadcasting on multiple channels at a very high power output.
We have very few high sites on our network with interference problems as we only collocate on towers that have full time facility managers and do not allow illegal operators to collocate.
We are currently doing an investigation into the users who are having problems and looking into any common factors associated with the BF4 issue and position on the network.
I will post an update soon regarding the above investigation.
Mike
you are all pretty much correct with your posts.
as KoeksGHT says above we use DFA and have a 10Gbps Fibre ring around Johannesburg that feeds the high sites. Most high sites are connected using Fibre but we are still waiting for many of the outlying routes to be connected.
Installing Dark fibre consists of many complex steps and is very expensive so we connect them as quickly and efficiently as we can.
For those sites not on Fibre yet they would typically have 300Mbps Carrier Class Wireless back-hauls installed and would feed back to the closest fibre node.
All our services aggregate back to either Teraco JHB, CTN, KZN, these are independent data centre’s where we host our core equipment and directly connect to user sea cable systems.
Some of you mention Torrents 24/7 and yes this is a massive problem, we try to control this as much as possible with the P2P shaping during business hours.
Although the FUP does indeed protect us from massive abuse, P2P protocol are very aggressive and when large amounts of users on the same site are hammering it at full speed it can lead to other problems.
Disiza is correct with his post above and if we limited P2P more aggressively it would result in a better online experience for all.
We are consistently working to refine the way we filter P2P to ensure services like online gaming and web browsing take priority.
The problems we experience at certain high sites would typically be a combination of abusive P2P downloading or radio interference from unlicensed operators broadcasting on multiple channels at a very high power output.
We have very few high sites on our network with interference problems as we only collocate on towers that have full time facility managers and do not allow illegal operators to collocate.
We are currently doing an investigation into the users who are having problems and looking into any common factors associated with the BF4 issue and position on the network.
I will post an update soon regarding the above investigation.
Mike