BitCo Consumer Review

koeksGHT · Sep 16, 2014

Sparky_za said:
What are you streaming and from where if you don't mind posting?

First was from YouTube

Second was during Netflix about same time FUP kicked in.

prasanv · Sep 17, 2014

Garth,

I'm getting bit annoyed that my line get FUP'd even when i'm streaming content from you tube. Last night I was trying to watch an hour video and half way through my line speed was dropped to 1mb and I could not complete my video and ended up getting fed up and shut my pc down.

I was always under the impression that Bitco don't apply the FUP on the lines for video streaming but I see this is starting to take place now. I cannot even stream a decent SD (360P) video from XBMC, at first I thought it maybe the broken link or something but I see FUP kicks in regardless of what I do. This supposed to be a premium service but it feels as though I'm still running on Telkom's network. Please assist.

prasanv · Sep 17, 2014

koeksGHT said:
First was from YouTube

Second was during Netflix about same time FUP kicked in.

Are you running your speedtests as you are streaming the content as well?

koeksGHT · Sep 17, 2014

prasanv said:
Are you running your speedtests as you are streaming the content as well?

No that was just the network monitor.

Pitbull · Sep 17, 2014

prasanv said:
Garth,

I'm getting bit annoyed that my line get FUP'd even when i'm streaming content from you tube. Last night I was trying to watch an hour video and half way through my line speed was dropped to 1mb and I could not complete my video and ended up getting fed up and shut my pc down.

I was always under the impression that Bitco don't apply the FUP on the lines for video streaming but I see this is starting to take place now. I cannot even stream a decent SD (360P) video from XBMC, at first I thought it maybe the broken link or something but I see FUP kicks in regardless of what I do. This supposed to be a premium service but it feels as though I'm still running on Telkom's network. Please assist.

Was about to comment that I don't have that issue at all, then realised you on the 2Mbps option. I can't comment on that I'm on the 5Mbps.

Murmaider · Sep 17, 2014

Pitbull said:
Was about to comment that I don't have that issue at all, then realised you on the 2Mbps option. I can't comment on that I'm on the 5Mbps.

Regardless, I feel like I'm paying R855 p/m for a 2mb line because its always at 2mb. Despite me only using the line for streaming and gaming, no downloads at all. The other thing that seems to be getting to me is that it seems Garth has abandoned this topic entirely now.

Wikkels88 · Sep 17, 2014

Murmaider said:
Regardless, I feel like I'm paying R855 p/m for a 2mb line because its always at 2mb. Despite me only using the line for streaming and gaming, no downloads at all. The other thing that seems to be getting to me is that it seems Garth has abandoned this topic entirely now.

Yup I remember specifically early on in this thread a few people asked about the FUP, and Garth mentioned (not in these exact words, and I'm to lazy to search through the whole thread) that things like Xbox/PSN downloads, Streaming, Youtube won't be seen as "abuse" only things like heavy torrent downloading

CPTBoy · Sep 17, 2014

What does the contract state that you signed?

prasanv · Sep 17, 2014

CPTBoy said:
What does the contract state that you signed?

Good point to begin with? :erm:

Wikkels88 · Sep 17, 2014

CPTBoy said:
What does the contract state that you signed?

From their website

"Customer behaviour which may cause an Internet service to be throttled includes using
bandwidth intensive protocols such as peer-to-peer or performing unattended downloads of
large files. Throttling may also occur when a customer downloads at near 100% of the line
capacity for approximately 1 hour. The throttling is then automatically removed after the
excessive usage has stopped for a similar period of time."

http://bitco.co.za/wp-content/uploads/2014/08/BitCo_Acceptable-and-fair-usage-policy-20140718.pdf

So I suppose the guys downloading xbox/Ps updates are screwed by the FUP, but don't think its fair to throttle someone who is streaming for extended periods?

prasanv · Sep 17, 2014

Wikkels88 said:
"So I suppose the guys downloading xbox/Ps updates are screwed by the FUP, but don't think its fair to throttle someone who is streaming for extended periods?

I mainly got Bitco so I can cancel DSTV subs and stream more latest varieties of stuff. But now here we stand with this dilemma of FUP.

KoekzoR · Sep 17, 2014

Have any of you raised the above points on any other medium other than this thread?, Understand the downloading side of the FUP but streaming and gaming should not at all effect the FUP.

Pitbull · Sep 17, 2014

Murmaider said:
Regardless, I feel like I'm paying R855 p/m for a 2mb line because its always at 2mb. Despite me only using the line for streaming and gaming, no downloads at all. The other thing that seems to be getting to me is that it seems Garth has abandoned this topic entirely now.

No I think you misunderstood me.

What I'm saying is, no matter what I do I don't have streaming issues since I don't go below 2.5Mbps. So I would not notice the throttling kicking in since my streaming still runs flawless regardless of throttling or not. By no means was I implying that your issue isn't a concern

edit: O and Garth and Michael was on leave as per an e-mail I got from Michael. They should be back at the office now though since Monday. Probably just catching up on work. You guys are free to e-mail them directly I suppose?

koeksGHT · Sep 17, 2014

FUP is quite harsh

Considering the only time I use the internet is between 6pm - ~12pm for streaming/browsing (all my downloads are done at office) at about 7-8pm I get throttled. So only about ~30h per month I get 5mbps, rest is 2mbps. The other 16h of the day nothing is even using the line.

Not that 2mbps is bad, just makes streaming in 720p impossible while doing anything else..

I need to pay for a 10mbps line just to get 5mbps comfortably

TheShadow · Sep 17, 2014

Quite worrying to hear about the FUP affecting video streaming. Was really hoping this would be a perfect solution to replace DSTV

Had the install done today. Waiting for activation.

koeksGHT · Sep 17, 2014

TheShadow said:
Quite worrying to hear about the FUP affecting video streaming. Was really hoping this would be a perfect solution to replace DSTV

Had the install done today. Waiting for activation.

Just get 10mbps and all will be fine

TheShadow · Sep 17, 2014

koeksGHT said:
Just get 10mbps and all will be fine

i like that thinking

hi1pie · Sep 17, 2014

So im trying to download iOS 8 and speed has dropped to 0.60 since it started. Whats going on? I cant be throttled because the download has only been going for about 15 mins. my iPad said it would take 45 mins when I started it at 19:00 its now saying 4 hours..? there are no other devices connected to the router at the moment & im on a 2mbps line...

JohnJuniorV3 · Sep 17, 2014

hi1pie said:
So im trying to download iOS 8 and speed has dropped to 0.60 since it started. Whats going on? I cant be throttled because the download has only been going for about 15 mins. my iPad said it would take 45 mins when I started it at 19:00 its now saying 4 hours..? there are no other devices connected to the router at the moment & im on a 2mbps line...

My ipad is finished, and my iphone is almost too!

So I don't think it's on bitco's side?

koeksGHT · Sep 17, 2014

oliverwww said:
My ipad is finished, and my iphone is almost too! So I don't think it's on bitco's side?

Download cruising for me too.

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