BitCo Consumer Review

[hi1pie]

Speed seems to be back up... Quite annoying though because it would've been done by now.

 

[Murmaider]

Jesus Christ can Bitco please fix this gaming latency issue, enough already!

EDIT: The irony is....

 

[ReDeeMer]

Yup I remember specifically early on in this thread a few people asked about the FUP, and Garth mentioned (not in these exact words, and I'm to lazy to search through the whole thread) that things like Xbox/PSN downloads, Streaming, Youtube won't be seen as "abuse" only things like heavy torrent downloading

I asked Garth that exact question
And the answer was no to being capped while using xbox live or psn. Which was incorrect u do and will get capped FYI

This capping issue is a pain in the ass. I wish they would listen to the complaints and come up with an alternative.
Such as no cap after 7pm for example.
Give us an answer because the 1hr full throttle cap is not that fair the more you use it.

And now it's too late they have our money and we at the mercy of Garth on a forum hoping for answers.

Ps have not seen Garth in a long time.

 

[fluKe]

Having issues streaming today.

Edit: Make that all internet access is a little on the slow side today...

 

[Senshi]

I've just suggested BitCo to a number of my fellow colleagues, only to read the last few pages of complaints and of Garth's absence in the thread.

Not a good sign, I'm considering going the 10mb route as I stream Netflix as well, but seeing the last 2 weeks' trend, I'm very hesitant.

Really don't want to pay R1500 per month where I cannot get hold of support people to assist me over a weekend.

Garth, Bitco, what's going on, your current customer base and future sales will be affected badly if you drop the customer support ball now!

 

[Senshi]

Would this be of interest to many subscribers of the service? We have been looking into this.

I would also be interested in this, and I have a few friends who are interested in streaming/uploading YouTube videos that would be keen on this.

Sorry, quoted out of context. I was referring to the additional upload speed for the links.

 

[Gezza]

Okay...WOW.

So I applied to upgrade my line from 5mb/s to 10mb/s last Friday. All good and well and they explained the new rate and so on and it will take 3 working days to upgrade.

I'm fine with waiting but what happened next just boggles my mind.

I got a call on Monday asking me when I will be available so that the technicians can come through to do the survey and installation. I kindly explained that its been installed already and I only wanted the upgrade. They apologized and said that someone will contact me once that has been done.

I got a call just now again asking me when I will be available so that the technicians can come through to do the survey and installation. Yet again I kindly explained the same thing to which they replied the same again.

Should I be expecting the same call again tomorrow? Please don't go downhill this fast Bitco...Please please please. YOU WERE THE CHOSEN ONE!

 

[Wikkels88]

Okay...WOW.

So I applied to upgrade my line from 5mb/s to 10mb/s last Friday. All good and well and they explained the new rate and so on and it will take 3 working days to upgrade.

I'm fine with waiting but what happened next just boggles my mind.

I got a call on Monday asking me when I will be available so that the technicians can come through to do the survey and installation. I kindly explained that its been installed already and I only wanted the upgrade. They apologized and said that someone will contact me once that has been done.

I got a call just now again asking me when I will be available so that the technicians can come through to do the survey and installation. Yet again I kindly explained the same thing to which they replied the same again.

Should I be expecting the same call again tomorrow? Please don't go downhill this fast Bitco...Please please please. YOU WERE THE CHOSEN ONE!

Yeah sadly I've received the same level of poor customer support from them as well, when I ask them to investigate why I'm getting packet loss on my connection some weeks ago when I game during the evenings, I got a reply the next day at work (while I was running downloads at home) that its the downloading that causes packet loss... From the brief encounters I've had with Garth via skype he seems to know what he's talking about, but sadly that can not be said for the rest of the support staff

 

[prasanv]

Really concerned now? I still have 10 months of R699 to pay..

 

[ruhanstander]

Really concerned now? I still have 10 months of R699 to pay..

+1

 

[Wikkels88]

Really concerned now? I still have 10 months of R699 to pay..

Think I have like 20months left:erm: Suddenly dealing with Telkom doesn't seem like such a daunting task anymore

 

[fluKe]

Can someone help me confirm issues with twitch and general streaming today?

I'm watching on medium on twitch and getting buffering issues but was just shrugged off by support because they are unaware of any issues.

 

[Wikkels88]

Can someone help me confirm issues with twitch and general streaming today?

I'm watching on medium on twitch and getting buffering issues but was just shrugged off by support because they are unaware of any issues.

This seems to be their default reply when you tell them there's a issue on your connection... "We don't see any issues on our side"

 

[Pitbull]

Okay...WOW.

So I applied to upgrade my line from 5mb/s to 10mb/s last Friday. All good and well and they explained the new rate and so on and it will take 3 working days to upgrade.

I'm fine with waiting but what happened next just boggles my mind.

I got a call on Monday asking me when I will be available so that the technicians can come through to do the survey and installation. I kindly explained that its been installed already and I only wanted the upgrade. They apologized and said that someone will contact me once that has been done.

I got a call just now again asking me when I will be available so that the technicians can come through to do the survey and installation. Yet again I kindly explained the same thing to which they replied the same again.

Should I be expecting the same call again tomorrow? Please don't go downhill this fast Bitco...Please please please. YOU WERE THE CHOSEN ONE!

This is very concerning...

 

[JV_011_]

Hi guys: if there are people on Bitco with ntv subscription thats buffering allot please send an email to support@bitco.co.za. They can prioritise the port that is used by ntv but only if more people are using it.

My name is already on the list: we might get rid of the buffering once and for all.

 

[BitCo]

Hi Guys,

Sorry for the late response to all the posts, Pitbull was correct Both Garth & I were away on leave and upon Garth's return he came down with a nasty batch of the flu so has been playing catch up this week.

Firstly I want to thank everyone for their on-going involvement with this forum and all the responses, I want everyone to know BitCo is 100% committed to resolving each and every issue you guys have, our ultimate goal is to provide a premium Wireless alternative to ADSL & we really appreciate your feedback!

I am going to be spending some time sending PM’s to each one of you who have mentioned you are experiencing an issue with your link & will go ahead and respond publically to all the general questions. (Please let me know if I miss anyone)

You can expect to see a lot more of us in the forums as 3 of us now have access and will ensure to respond as proactively as possible.

Mike

 

[BitCo]

Hi Guys,

There is a lot of guys chatting around our FUP and I know Garth had done some previous clarification but let me give you some more info on the way we designed our home broadband package.

I’m not going to quote the posts above as I will try give us much detail as possible so let me know if I miss anything 

When BitCo designed our home broadband package our goal was to deliver the best possible broadband experience to all our customers, most of the other ISP’s either contend their bandwidth, heavily shape services or implement a soft cap solutions whereby you get permanently throttled down to a speed until the end of the month.

After careful consideration and looking at global standards we decided to go with a temporary throttling policy, the reason for this it to protect our network against large unsolicited downloads.

Our FUP has been described in this thread as a very fair FUP and got the name “Temporary Throttling”
I personally have a link at my house and use it for everything online, I find I do hit the FUP when downloading large files but doesn’t really affect my online gaming or streaming of media.

By having this type of FUP BitCo doesn’t need to shape or contend our bandwidth meaning that everyone can experience true premium uncontended broadband at a reasonable price.

Some technical information on the algorithm we used to design our FUP, its actually called - The leaky bucket algorithm

http://en.wikipedia.org/wiki/Leaky_bucket

We are constantly working to refine this product and working to ensure that our product and services provide the best possible online experience.

Mike

 

[koeksGHT]

Hi Guys,

There is a lot of guys chatting around our FUP and I know Garth had done some previous clarification but let me give you some more info on the way we designed our home broadband package.

I’m not going to quote the posts above as I will try give us much detail as possible so let me know if I miss anything 

When BitCo designed our home broadband package our goal was to deliver the best possible broadband experience to all our customers, most of the other ISP’s either contend their bandwidth, heavily shape services or implement a soft cap solutions whereby you get permanently throttled down to a speed until the end of the month.

After careful consideration and looking at global standards we decided to go with a temporary throttling policy, the reason for this it to protect our network against large unsolicited downloads.

Our FUP has been described in this thread as a very fair FUP and got the name “Temporary Throttling”
I personally have a link at my house and use it for everything online, I find I do hit the FUP when downloading large files but doesn’t really affect my online gaming or streaming of media.

By having this type of FUP BitCo doesn’t need to shape or contend our bandwidth meaning that everyone can experience true premium uncontended broadband at a reasonable price.

Some technical information on the algorithm we used to design our FUP, its actually called - The leaky bucket algorithm

http://en.wikipedia.org/wiki/Leaky_bucket

We are constantly working to refine this product and working to ensure that our product and services provide the best possible online experience.

Mike

I would disagree on the throttling on streaming(Only use 480p on YT and standard def on Netflix) and it's always throttled.

 

[BitCo]

Hi Guys,

i would like my technical team to optimize NTV for everyone, does anyone have info on what ports this service uses?

Please PM me if you do alternatively if i don't get the info i will purchase an account over the weekend and do some testing with them next week. Sounds like a cool service to have

Mike

 

[BitCo]

I would disagree on the throttling on streaming(Only use 480p on YT and standard def on Netflix) and it's always throttled.

Sent you a PM so we can test together