BitCo Consumer Review

Wikkels88 said:
Yup can confirm, issue was still there this morning still, Bitco any feedback on whats going on, seems like all of you clients are unhappy atm?
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Well my Download finished last night :)

I'm sure it should be sorted through the course of today while I'm at work.
 
nvd42 said:
OK - another "maybe" new Bitco client

I read most of the thread and did the application on Thursday (09/10/2014).

The Pretoria CBD is clearly visible from my roof ...

I will update my process as it goes along - it is of great help to other potential clients to have understanding.

So far the "salesperson" was very friendly.

I am waiting for feedback currently 14/10/2014 - It is only 3 "work" days.

Cheers

Nico
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OK so it is the 24th ... Was phoned on Wednesday that the LOS team will contact me .... still waiting...

There was some problems with my proof of residence (Tshwane account in wife's name) BUT really same unique surname and at the address that installation must be done ... so that was a week of nothing happening ... I responded within a day to send new docs..

we are now at 11 working days ...

I am not impressed anymore.

Sending an "invoice" loooooong before you even know if you are going to be a client just does not make sense.

Bitco needs better business savvy.

I will post update when I get contacted.

cheers

Nico
 
I've been in contact with Bitco regarding the slow P2P speeds experienced of late. Support is unable to assist as they are not involved in the new fair usage policy but I'm hoping we get feedback from Mike or Brian soon.

There has definitely been a decrease in P2P speeds (around 300%) and not just between 6am and 6pm. I have been experiencing slow P2P speeds after 10pm at night. Cant remember how long but I think since Tuesday.

It could be due to the testing for the new FUP or it could be more restrictions due to network abuse (hopefully not the latter). In either case, we should have an answer soon.

Holding thumbs it's not further restrictions :(
 
nvd42 said:
OK so it is the 24th ... Was phoned on Wednesday that the LOS team will contact me .... still waiting...

There was some problems with my proof of residence (Tshwane account in wife's name) BUT really same unique surname and at the address that installation must be done ... so that was a week of nothing happening ... I responded within a day to send new docs..

we are now at 11 working days ...

I am not impressed anymore.

Sending an "invoice" loooooong before you even know if you are going to be a client just does not make sense.

Bitco needs better business savvy.

I will post update when I get contacted.

cheers

Nico
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Hang in there mate, when it happens it will be well worth the wait. There was one hell of a storm in my area last night and I had less than 10% international speed drop (excluding P2P pending the review of course). You still within the 2 week waiting period, if it goes beyond that give Mike or Brian a call directly or, send the installation coordinator some flowers :), think her name's Bronwyn.
 
mwskuzzy said:
I've been in contact with Bitco regarding the slow P2P speeds experienced of late. Support is unable to assist as they are not involved in the new fair usage policy but I'm hoping we get feedback from Mike or Brian soon.

There has definitely been a decrease in P2P speeds (around 300%) and not just between 6am and 6pm. I have been experiencing slow P2P speeds after 10pm at night. Cant remember how long but I think since Tuesday.

It could be due to the testing for the new FUP or it could be more restrictions due to network abuse (hopefully not the latter). In either case, we should have an answer soon.

Holding thumbs it's not further restrictions :(
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I couldn't care less about P2P to be honest :p They can limit it to 1bps for all I care. I just want my streaming, gaming and downloads (like patching games) to be flawless. It was so painful last night trying to play WoW. I logged off and watched Shameless :p

That being said, streaming was still 100% the problem seemed to be related to gaming itself and torrents (P2P)
 
Pitbull said:
I couldn't care less about P2P to be honest :p They can limit it to 1bps for all I care. I just want my streaming, gaming and downloads (like patching games) to be flawless. It was so painful last night trying to play WoW. I logged off and watched Shameless :p

That being said, streaming was still 100% the problem seemed to be related to gaming itself and torrents (P2P)
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There's no reason to restrict gaming traffic so it must be related to the FUP testing. Holding thumbs!
 
mwskuzzy said:
Hang in there mate, when it happens it will be well worth the wait. There was one hell of a storm in my area last night and I had less than 10% international speed drop (excluding P2P pending the review of course). You still within the 2 week waiting period, if it goes beyond that give Mike or Brian a call directly or, send the installation coordinator some flowers :), think her name's Bronwyn.
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11 Working days - more than 2 weeks ;-)

The biggest hassle is - OVER PROMISE & UNDER DELIVER -

Why would you call someone to tell them someone will call them - WTF just let them call you !! Or make the call with them next to you and say : "Dear Mr maybe client - here are the LOS inspection person let us set-up the inspection .. "

Nico
 
nvd42 said:
11 Working days - more than 2 weeks ;-)

The biggest hassle is - OVER PROMISE & UNDER DELIVER -

Why would you call someone to tell them someone will call them - WTF just let them call you !! Or make the call with them next to you and say : "Dear Mr maybe client - here are the LOS inspection person let us set-up the inspection .. "

Nico
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Hi Nvd42,

Our installation lead time is 2 weeks from date of order so you are still within the allocated time frame

Can you please PM me your full name and i will tell you exactly where your order is in process

Mike
 
My VPN connection was also at an absolute standstill from yesterday morning and when I logged off at 23:00 it was still the case. Our Global IT Helpdesk checked it out and the issue was definitely on my Bitco connection. I do understand that there will be issues from time to time but please communicate accordingly...
 
nvd42 said:
11 Working days - more than 2 weeks ;-)

The biggest hassle is - OVER PROMISE & UNDER DELIVER -

Why would you call someone to tell them someone will call them - WTF just let them call you !! Or make the call with them next to you and say : "Dear Mr maybe client - here are the LOS inspection person let us set-up the inspection .. "

Nico
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11 working days! Feck mate, that is way over. When I ordered mine I got impatient at 8 days, called Bronwyn and practically begged her (cant remember if I offered to buy her flowers though ;)). I remember though, when the technicians were installing at my place they mentioned something like 16 installation teams doing two installations a day booked out in advance for 2 to 3 weeks. Hectic schedule but still no excuse I suppose. They may just be overwhelmed with installations or the coordinator sucks at coordinating. Best bet would be to call Bronwyn, if no joy from her call Mike. No one gives bad service deliberately and I'm sure they'll sort you out as soon as they can.
 
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Date of order - such a nice term - slightly different date when looking it from a customer perspective is it not ?

and then so easy to just say you are still within "our allocated time frame" please share the "allocated time frame" for telling a customer you will be phoned today - what is today in Bitco timeframe speak ?

cheers
Nico
 
nvd42 said:
Date of order - such a nice term - slightly different date when looking it from a customer perspective is it not ?

and then so easy to just say you are still within "our allocated time frame" please share the "allocated time frame" for telling a customer you will be phoned today - what is today in Bitco timeframe speak ?

cheers
Nico
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Easiest would be to tell us when you submitted your completed application form?
 
Anyone at home now playing WoW?

Please can we have an update? Would like to know if it's fixed or not. If not I would like to log a call before I leave the office. Murmaider? Wikkels?
 
mwskuzzy said:
11 working days! Feck mate, that is way over. When I ordered mine I got impatient at 8 days, called Bronwyn and practically begged her (cant remember if I offered to buy her flowers though ;)). I remember though, when the technicians were installing at my place they mentioned something like 16 installation teams doing two installations a day booked out in advance for 2 to 3 weeks. Hectic schedule but still no excuse I suppose. They may just be overwhelmed with installations or the coordinator sucks at coordinating. Best bet would be to call Bronwyn, if no joy from her call Mike. No one gives bad service deliberately and I'm sure they'll sort you out as soon as they can.
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Also waited less than 2 weeks but the installation did almost take a whole day so it is a time thing, the guy even had to run out during installatino to go check someone else's line that was having a problem
 
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