BitCo Consumer Review

The line handover was done but no internet.... :(


@Garth, you are my only hope until monday.......
 
48hrs after the installation BitCo gave me the good news!!! Start Surfing :D

All i can say is WOW!!!! the 2Mbps line is fast and constant!!!! I'm so glad I moved to BitCo.

iBurst was the only service provider in my area a few years ago, so I'm glad I have gotten rid of SLOW internet!

I would definitely recommend BitCo.... only a few days in, but SUPER impressed! :)
 
Lightz said:
48hrs after the installation BitCo gave me the good news!!! Start Surfing :D

All i can say is WOW!!!! the 2Mbps line is fast and constant!!!! I'm so glad I moved to BitCo.

iBurst was the only service provider in my area a few years ago, so I'm glad I have gotten rid of SLOW internet!

I would definitely recommend BitCo.... only a few days in, but SUPER impressed! :)
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I wish I could say the same as you lightz but... Was impresed with the install but with the line handover, NO.. my line was installed on tuesday this week and the line was handed over to me yesterday at 18:30, still no internet.... very sad.....
 
prasanv said:
I wish I could say the same as you lightz but... Was impresed with the install but with the line handover, NO.. my line was installed on tuesday this week and the line was handed over to me yesterday at 18:30, still no internet.... very sad.....
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Hi prasanv

Sorry to hear :(.... i hope they can sort you out, becuase the BitCo service is excellent!

Good luck!!!
 
prasanv said:
I wish I could say the same as you lightz but... Was impresed with the install but with the line handover, NO.. my line was installed on tuesday this week and the line was handed over to me yesterday at 18:30, still no internet.... very sad.....
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Hi prasanv

I believe you are online now! Sorry we didn't have you online for the weekend.
 
Morning All

I am sure many of you are aware that FNB had a major problem over the weekend where thousands of accounts were double debited. This did effect many of our customers but we have been informed that all double debits have now been reversed.

Please let us know if there are any issues with your account so we can follow up.
 
garthvs said:
Morning All

I am sure many of you are aware that FNB had a major problem over the weekend where thousands of accounts were double debited. This did effect many of our customers but we have been informed that all double debits have now been reversed.

Please let us know if there are any issues with your account so we can follow up.
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Thanks Garth,

I actually changed my details from STD Bank to FNB as I'm in the process of moving banks so have to use the wife's account. Lucky my debit was done on STD bank and effective only for the next debit order. I did get the e-mail though and called as I thought both STD bank and FNB was debitted. Was promptly helped by Savanah and all is in order. Thanks again for the great service. Please thank Savanah for assuring me all is in order :p
 
Feedback seems good - gonna give it a try (will I finally be able to give Telkom the finger for good?)

Hope so :)
 
Sent in my paperwork this morning. Waiting for an install team to contact me to make an appointment :) cant wait.....
 
So Bitco tells me I have no LOS............I still think there is LOS.
Oh well back to other Sh11111y service!!!!!!!!!!!!!
Garth I think they need to come and test again. :):):)
 
My 2mbps Line review. Bitco enabled my line on monday early morning around 7:00AM, I was impressed that their engineers really reply to their customer queries as early as around 7 AM. Telkom, you have something to learn from Bitco. I'm constantly getting around 1.98mbps throughout the day. Managed to download some 8 GB of stuff and realised that I was throttled, stopped the downloads, waited around 45mins to a hour, I was back to normal speed again. Also got a phone call on Monday (later on) from Bitco, a lady called to confirm if my line is activated and working according to the speed I signed up for. Customer satisfaction survey, that is what I'm talking about. Garth, you should get all the ISP's together and teach them on Customer Service. Your team is awesome man. Forgot to mention, One of your Project managers if i'm right, Gerhard, came to my house personally to drop off the wifi router on friday because there was problem with the IP mix up or something. Words to describe the service... Awesome Awesome and Awesome.... Hopefully Bitco keeps the Customer Service as it is now in the future. :D
 
I would love to get the service, but am unable to debit order from any of my personal accounts.

I have sent you a message Garth regarding thoughts on debit order being the only method of payment.
 
prasanv said:
My 2mbps Line review. Bitco enabled my line on monday early morning around 7:00AM, I was impressed that their engineers really reply to their customer queries as early as around 7 AM. Telkom, you have something to learn from Bitco. I'm constantly getting around 1.98mbps throughout the day. Managed to download some 8 GB of stuff and realised that I was throttled, stopped the downloads, waited around 45mins to a hour, I was back to normal speed again. Also got a phone call on Monday (later on) from Bitco, a lady called to confirm if my line is activated and working according to the speed I signed up for. Customer satisfaction survey, that is what I'm talking about. Garth, you should get all the ISP's together and teach them on Customer Service. Your team is awesome man. Forgot to mention, One of your Project managers if i'm right, Gerhard, came to my house personally to drop off the wifi router on friday because there was problem with the IP mix up or something. Words to describe the service... Awesome Awesome and Awesome.... Hopefully Bitco keeps the Customer Service as it is now in the future. :D
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I'm willing to pay double to what I'm paying now just for the service. I have honestly never been made to feel like a client the company wants to have. This Bitco does exceptionally well. They are growing extensively now I assume. I would please just like to ask that you guys never lose the type of service you are rendering to your clients. If you need to increase my fee by a few rands to hire more staff to cope with the work load I'm prepared to pay it if the service levels remain the same.

Seriously, I can't over state this ever: I have never received this type of service anywhere else in my life. A Very happy client, purely based on the client services and obviously the product is exceptional too :p
 
Reading trough all the posts, have to say by the comments they are a good and reliable service provider.
Having so much problems with Telkom think it's time to let go and move on.

Anybody currently using the service in the East Rand (Impala park area)
 
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