BitCo Consumer Review

Pitbull said:
Anyone at home now playing WoW?

Please can we have an update? Would like to know if it's fixed or not. If not I would like to log a call before I leave the office. Murmaider? Wikkels?
Click to expand...

I cant test wow, im on holiday for a week :D

but nodoubt there will be latency issues when I return.
 
BitCo said:
Hi Skippie,

I will have a final update on the FUP by the end of the week and will publish what we are doing moving forward, the feedback we have had from users has been great but we need our technical team to sign off the proposed changes before we move ahead with the roll out project.

On the P2P downloads we have slowed them down during the day to limit the abuse on our network, you will find slow speeds from 6am - 6pm and after 6pm the full speed will be available

We are soon planning on launching some new products being a 15Mbps option for our home broadband, we wanted to ensure we get the FUP 100% before launching some bigger pipes

Mike
Click to expand...

Hi mike
This seems fair on the p2p but what if I download a Xbox game or large demo during the day?
It would be nice to start these downloads and come home to a downloaded game ready to play.
Does the new FUP understand the difference?
Because at present if I try download an Xbox pre order I'm capped for a few hours

Really looking forward to the new policy
 
From: Nico
Sent: 09 October 2014 03:21 PM
To: 'Fine Nkomo'
Subject: FW: Bitco Home Internet Quote

As requested new page 2

From: Nico
Sent: 08 October 2014 03:01 PM
To: 'Fine Nkomo'
Subject: RE: Bitco Home Internet Quote

Tx Fine

Herewith Docs as requested

Cheers

Nico

---------------------------------------------------------------------------------------------------------

I already said it was on the 9th of October.
Then NOTHING ...
on the 16th I get mail that the Tshwane account is in wife's name (same surname and address of installation.. surname that is truly unique) .. I send this same account to all companies that request. So it took them a week to LOOK at my paperwork.
I duly send more docs as required on the 16th to them....

OOOOOO then on 17th I get the e-mail below:


-----Original Message-----
From: Accounts [mailto:[email protected]]
Sent: 17 October 2014 01:31 PM
To: nico
Subject: Sales Order IO104467

Sales Order IO104467 from Rose Courtz Trading Pty Ltd t/a BitCo

Dear Valued Customer

Please find your Invoice / Statement / Credit Note / Sales Order attached.

Please note that all VoIP, TMS and SLA invoices are due on presentation.

If you have signed a Debit Order Authorisation form then your account will be debited within three (3) days of month end.

Should you have any queries kindly contact our accounts department or email [email protected].

Many thanks.

We do appreciate your business.

Kind Regards
Savannah Wall
Accounts Department
------------------------------------------------------------------------------------------------------------

If that does not look like an invoice smells like an invoice - I mean the wording even mentions debit order and the date that money will be taken from your bank account.... If it walks like a duck ;-)

Up to here I am still happy, don't quite get there business model to jump a lot of hoops and get a "invoice" BEFORE you even know if you are going to supply a service to this person ..

THEN - on 22nd I get a call from Fine - The LOS test / Install people will give me call TODAY (as in 22nd) to set-up date & time to come and do test/install.....
I follow this up with e-mail @08:39 on the 23rd to Fine saying I did not receive the call... I get a response quickly to say he will speak to the lady and get back to me....

NOTHING so on Friday (yesterday) another 24hours later - I post on here to voice my unhappiness. This is the thread that new and old clients will use to make their decision on ISP ...

I get asked to PM the Bitco alias on here - I do that immediately - Again 24 hours later now and still NOTHING...

So yes from date 16th that I was "invoiced" to now is ONLY 6 work day BUT from a call telling me I will get called to set-up the LOS testing .. is 3 days WITHOUT that call.

I hope it is clear that the service levels are NOT what I expected.

Lets see what happens in this week again I will report my experience in trying to become a client....

Cheers

Nico
 
Had same issue but seems to be up and working now.

There were massive blackouts in jhb northern subs this morning ? Maybe!?
 
OK got the call this morning to set-up LOS

They asked for Friday 31st - So then it is 15 days after being "invoiced" ... And 22 days from sending the paperwork.

No reply from Mike on the PM he asked for and received on Thursday.

I can only hope that after Friday the service improves and the promises of connectivity and speed is kept.

Cheers

Nico
 
Internet keeps dropping the connection... Anyone having the same issue tonight?

No gaming tonight again it seems

Pinging www.google.com [74.125.233.116] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 74.125.233.116: bytes=32 time=119ms TTL=60
Reply from 74.125.233.116: bytes=32 time=14ms TTL=60
Reply from 74.125.233.116: bytes=32 time=446ms TTL=60
Reply from 74.125.233.116: bytes=32 time=130ms TTL=60
Reply from 74.125.233.116: bytes=32 time=324ms TTL=60
Reply from 74.125.233.116: bytes=32 time=31ms TTL=60
Reply from 74.125.233.116: bytes=32 time=225ms TTL=60
Reply from 74.125.233.116: bytes=32 time=412ms TTL=60
Reply from 74.125.233.116: bytes=32 time=16ms TTL=60
Request timed out.
Reply from 74.125.233.116: bytes=32 time=139ms TTL=60
Reply from 74.125.233.116: bytes=32 time=256ms TTL=60
Reply from 74.125.233.116: bytes=32 time=94ms TTL=60
Reply from 74.125.233.116: bytes=32 time=15ms TTL=60
Reply from 74.125.233.116: bytes=32 time=16ms TTL=60
Reply from 74.125.233.116: bytes=32 time=176ms TTL=60
Reply from 74.125.233.116: bytes=32 time=18ms TTL=60
Reply from 74.125.233.116: bytes=32 time=17ms TTL=60

Ping statistics for 74.125.233.116:
Packets: Sent = 20, Received = 17, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 446ms, Average = 144ms
Click to expand...
 
Last edited:
Pitbull said:
Internet keeps dropping the connection... Anyone having the same issue tonight?

No gaming tonight again it seems
Click to expand...

Hi PitBull,

You shouldn't be having any issues with WOW, just tested now and seems 100%, can you try again please?

Mike
 
BitCo said:
Hi PitBull,

You shouldn't be having any issues with WOW, just tested now and seems 100%, can you try again please?

Mike
Click to expand...

Hi Mike, will give it a pop now. I gave up and watched Netflix. But the connection keeps dropping. Will feedback in 30 minutes.
 
Wow, thank you Mike and Garth all seems to be perfect again now. Wasn't expecting help this time of night :)

Now get back to your families damn it :p
 
nvd42 said:
From: Nico
Sent: 09 October 2014 03:21 PM
To: 'Fine Nkomo'
Subject: FW: Bitco Home Internet Quote

As requested new page 2

From: Nico
Sent: 08 October 2014 03:01 PM
To: 'Fine Nkomo'
Subject: RE: Bitco Home Internet Quote

Tx Fine

Herewith Docs as requested

Cheers

Nico

---------------------------------------------------------------------------------------------------------

I already said it was on the 9th of October.
Then NOTHING ...
on the 16th I get mail that the Tshwane account is in wife's name (same surname and address of installation.. surname that is truly unique) .. I send this same account to all companies that request. So it took them a week to LOOK at my paperwork.
I duly send more docs as required on the 16th to them....

OOOOOO then on 17th I get the e-mail below:


-----Original Message-----
From: Accounts [mailto:[email protected]]
Sent: 17 October 2014 01:31 PM
To: nico
Subject: Sales Order IO104467

Sales Order IO104467 from Rose Courtz Trading Pty Ltd t/a BitCo

Dear Valued Customer

Please find your Invoice / Statement / Credit Note / Sales Order attached.

Please note that all VoIP, TMS and SLA invoices are due on presentation.

If you have signed a Debit Order Authorisation form then your account will be debited within three (3) days of month end.

Should you have any queries kindly contact our accounts department or email [email protected].

Many thanks.

We do appreciate your business.

Kind Regards
Savannah Wall
Accounts Department
------------------------------------------------------------------------------------------------------------

If that does not look like an invoice smells like an invoice - I mean the wording even mentions debit order and the date that money will be taken from your bank account.... If it walks like a duck ;-)

Up to here I am still happy, don't quite get there business model to jump a lot of hoops and get a "invoice" BEFORE you even know if you are going to supply a service to this person ..

THEN - on 22nd I get a call from Fine - The LOS test / Install people will give me call TODAY (as in 22nd) to set-up date & time to come and do test/install.....
I follow this up with e-mail @08:39 on the 23rd to Fine saying I did not receive the call... I get a response quickly to say he will speak to the lady and get back to me....

NOTHING so on Friday (yesterday) another 24hours later - I post on here to voice my unhappiness. This is the thread that new and old clients will use to make their decision on ISP ...

I get asked to PM the Bitco alias on here - I do that immediately - Again 24 hours later now and still NOTHING...

So yes from date 16th that I was "invoiced" to now is ONLY 6 work day BUT from a call telling me I will get called to set-up the LOS testing .. is 3 days WITHOUT that call.

I hope it is clear that the service levels are NOT what I expected.

Lets see what happens in this week again I will report my experience in trying to become a client....

Cheers

Nico
Click to expand...

Hi Nico,

Sorry to hear about your experience

I will spend some time tomorrow discussing this with the Home Broadband Call Center as they need to focus on improving communication.

i have done a brief investigation into your order and found you are correct your installation is scheduled for 31st Of October, your services were loaded on the 17th and order reached my provisioning team on the 20th

I have looked into the folder and see the initial order was rejected due to incorrect documents being submitted by our call center, the order submitted had the incorrect address so it was unable to pass FICA checks

I will speak to the scheduling team tomorrow and see if i can push for an earlier date for you

Mike
 
Seriously Mike and Garth, I really appreciate the time you guys spent dealing with the problem. I honestly only expected it to be sorted tomorrow through the day. Very big thank you. As mentioned during the PM, After the changes the ping was slightly higher but fluent. With time it came back to around 220ms and hanged there for the duration of the time till I logged off now. I took my Dormicum so most of it might not make sense now. SHould have been in bed already <buzz> Off now thanks again :) Will give it a read over and clarify... Seriously need to get to bed now or I pass out infornt of the screen. Good night guys.
 
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