BitCo Consumer Review

Ugh I'm still waiting for my body corporate to sign the form. They confirmed via email that it's fine but when I sent them the form... silence.
 
Maxwell's Equation said:
I would like to add my 2 cents about my experience with Bitco.

After carefully studying thread, I decided to join BitCo. I am situated far from a Telkom exchange/DSLAM, and even though 10Mb/s is "available in my area", I could only sync at a lousy 2Mb/s. I decided to give Bitco a try, although I must admit, some posts on this thread about dropped packets, fair usage policy, and downtime caused some concern.

In all fairness however, Bitco have been an absolute delight to deal with, and I am extremely impressed with my internet connection. I will break down their service into categories:

Firstly the connection:
Wow, I have the lowest latency on local (IS) gaming servers. I am talking a ping of 9ms. I remember growing up and going to LANs with 10/100 switches and getting a ping of 15ms on the local game servers.

The fair usage policy:
During office hours, this is enforced as specified. This is a fair policy and half of your connection's speed is actually very acceptable. But in my experience, after hours, I never seem to get throttled, even if I do p2p (Bitco if you are reading this, please don't start :P)

Support:
This has been absolutely amazing. E-mails to support have been answered within 1-2 hours!! I do however agree with many users on this post that some support (even skeleton staff support) should be available on weekends.

It all boils down to one thing - if you are willing to pay for a decent internet connection, go the Bitco route. I would love to see a higher speed (15-20) added to home users in the future. Bitco keep up the good work!
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Hi Maxwell's Equation,

Thank you for the positive review, we hope you thoroughly enjoy your connection.

We do indeed hope to be launching some higher speed options in the near future :)

BitCo is in the final stages of introducing 24 hour support for residential customers and i will post something more formal soon.

Mike
 
Pitbull said:
Pretty annoyed this morning as once again the debit order went off the wrong account.

I'll take part of the blame as I only asked Mike on here to have it fixed last month (was told it's been rectified) as it came of another account out of the blue. I didn't log a call with client services. I will be doing it now and can only hope it will be fixed now. It's not a train smash just not what I want and I never requested it to be changed again...
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Hi Pitbull,

Sorry about that, i did ask accounts to make the change

We run two independent systems for debit orders so i can only assume the bank didn't update on their side.

i am confident they will resolve it for you immediately if you mail [email protected]

Sorry for any inconvenience caused

Mike
 
Gezza said:
"FNB :) Paid from a/c *********, 03 Apr: R1499 Ref. Rosecourtz Bitco;"

I have downgraded to 5mb/s....

I knew this was going to happen. Every ISP is the same in South Africa. So damn easy to join. But change something on your account....

I am not happy at all.

Long weekend now...so waiting for support on Tuesday I guess.
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Hi Geeza,

Sorry about this, our network department may have not updated our accounts Team.

Please can i ask you to mail [email protected] with your name and details

they will arrange an immediate refund or credit towards your account, the choice would be yours

i will escalate from my side now too

Sorry for any inconvenience caused by this

Mike
 
disiza said:
Just checked mine, also playing up, there might be a general internet issue, I'm on a 10mb/s

http://www.speedtest.net/my-result/a/1231446735
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Hi Disiza,

i have had a look into the logs and seems we had a fibre break on the 6th in the early parts of the evening.

This only affected certain high sites on the network and services had automatically been re-routed which should have resulted in slightly higher latency and potentially speed limitations on certain types of services due to the QOS working overtime to accommodate the extra load on the back-hauls.

I see all services had been restored by around 9PM and everything looks 100%

Mike
 
fluKe said:
Throughput on the line this morning is dismal...

10mb line: http://www.speedtest.net/result/4270812131.png
http://www.speedtest.net/result/4270821799.png
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Hi fluKe,

Did you log with [email protected] ?

Are you still experiencing a speed issue? if so please drop me a PM with your Full name or circuit ID so we can investigate?

We have been fighting some fibre breaks today in the back end of the Midrand which could have potentially affected customers from Midrand to PTA.

Network team re-spliced Fibre this morning and 09:30 and services are 100% back to normal

Mike
 
Gezza said:
Am I going to get credit on my account, or a refund? I have been charged for a 10mb/s but I have been downgraded to 5mb/s.

Please sort this issue out. You've all had a nice support free rest over this long weekend now.
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Hi Gezza,

You will certainly get a refund or credit passed towards your account.

This will be your decision when speaking to our accounts department

Mike
 
Aquila ka Hecate said:
Perhaps BitCo needs to go poach the Accounts staff from Screamer; who after all can't be keeping very busy anymore.
The one excellent thing about Screamer was always their Accounts Department.
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:D:D:D LOL, had a good laugh at that one :)

Mike
 
Pitbull said:
Bitco pro-actively contacted myself today to have the banking details rectified.

I think it might have been due to the post I made on here Saturday morning when I was a bit pee'd off. Thanks Mike and Denise. Hopefully it's sorted now :)
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Hi Pitbull,

Glad to see you got sorted, i wasn't involved as i was on leave until now :)

glad to see Denise was of assistance

Sorry again for the inconvenience

Mike
 
rorz0r said:
Well it's not quite six weeks after ordering and they arrived as scheduled. Spent the last 4 hours installing as running cable to where I wanted was a biatch. They certainly don't cheap out on any of the equipment. Guy said they'll test for 48hrs so I guess he's confident.
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Hi rorz0r,

Great to hear you had a successful installation and hope you enjoy your new connection once you get handover :)

On the testing side, please keep in mind this could take significantly longer than 48 hours

Typically a Soak could be up to 7 days but if the technical guys are happy could be a quick 48 Hours

Hope to have you connected ASAP :)

Mike
 
Goobie said:
So was yours handed over? Mine was installed last Tuesday and I'm still waiting. Sigh.
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Hi Goobie,

Its gonna be worth the wait:), i am sure you will get handover as soon as the tech team is 100% happy with your connection.

PM me your name so i can check here and let you know

Mike
 
Goobie said:
So was yours handed over? Mine was installed last Tuesday and I'm still waiting. Sigh.
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Mike says it was handed over today but they will officially confirm that tomorrow. Tried connecting to the wifi but no internet still. Really hope its connected tomorrow. The wait is the worst lol...:(
 
Support looks excellent. Thats one thing that sets a good business apart from the rest.
 
BitCo said:
Hi Disiza,

Hows everything since then?

Drop us a PM if you still experiencing an issue?

Mike
Click to expand...

Haven't really checked, there hasn't been a break in service, will check performance tonight and will refer
 
Link handed over but cant use it...says no internet connectivity...:(Waiting for tech to hopefully come out tomorrow to re-program the switch or router. Another day without the internet so so sad:(
 
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