BitCo Consumer Review

Cal384 said:
Link handed over but cant use it...says no internet connectivity...:(Waiting for tech to hopefully come out tomorrow to re-program the switch or router. Another day without the internet so so sad:(
Click to expand...

So you connecting to the router fine and then it says: No connection?

Ask Mike to send you the connection schematic. I think I might still have it somewhere. Then check if the wires are connected to the router and switch correctly. Mine had that issue. I'll try find it and PM you if I do.
 
Cal384 said:
Link handed over but cant use it...says no internet connectivity...:(Waiting for tech to hopefully come out tomorrow to re-program the switch or router. Another day without the internet so so sad:(
Click to expand...

Ask for your IP and DNS details. Set the static IP and connect your PC to port 1 of the Cisco switch. To rule out a misconfigured router.

My router delivery was delayed by 2 days. I managed to use my link in this time by doing the above.
 
Pitbull said:
So you connecting to the router fine and then it says: No connection?

Ask Mike to send you the connection schematic. I think I might still have it somewhere. Then check if the wires are connected to the router and switch correctly. Mine had that issue. I'll try find it and PM you if I do.
Click to expand...

Thanks man

At work currently. Will check it out tonight and post feedback.
 
Are the login details for the routers all different?

Ill try connect the pc direct to the switch and see if that works in the meantime.
 
Last edited:
Boober44b said:
When did you guys place your orders?

I placed mine on the 19th of March and I'm still waiting to be contacted for an installation date :(
Click to expand...

On 4th March for me. Then a couple of days' worth of getting paperwork sorted out,so more or less the 6 weeks lead-in time they predicted.
 
Boober44b said:
When did you guys place your orders?

I placed mine on the 19th of March and I'm still waiting to be contacted for an installation date :(
Click to expand...

Mine was placed on the 11th of March :) So they're sticking to lead time, I expect the line to be soaked the monday after installation ... the 13th April, which is pretty much 2 days before the lead time will be over.
 
Mike, Garth, what is going on?

I have a open support ticket which was logged on the 30th of March for packet loss and stupidly high latency.

I have escalated to Dale and still I've had no feedback to date on the actual resolution.

It's been 10 days since I've practically had no service, yet when I receive my invoice for my connection I'm expected to pay without any questions asked.

I'm rather irate at this point in time as I'm paying for a 10mb service, that performs like this :

Ping to Bitco.co.za said:
Reply from 196.22.142.12: bytes=32 time=137ms TTL=58
Reply from 196.22.142.12: bytes=32 time=733ms TTL=58
Reply from 196.22.142.12: bytes=32 time=131ms TTL=58
Request timed out.
Reply from 196.22.142.12: bytes=32 time=114ms TTL=58
Reply from 196.22.142.12: bytes=32 time=421ms TTL=58
Reply from 196.22.142.12: bytes=32 time=224ms TTL=58
Reply from 196.22.142.12: bytes=32 time=99ms TTL=58
Reply from 196.22.142.12: bytes=32 time=293ms TTL=58
Reply from 196.22.142.12: bytes=32 time=411ms TTL=58
Reply from 196.22.142.12: bytes=32 time=125ms TTL=58
Reply from 196.22.142.12: bytes=32 time=161ms TTL=58
Request timed out.
Reply from 196.22.142.12: bytes=32 time=205ms TTL=58
Reply from 196.22.142.12: bytes=32 time=1503ms TTL=58
Reply from 196.22.142.12: bytes=32 time=8ms TTL=58
Reply from 196.22.142.12: bytes=32 time=276ms TTL=58
Reply from 196.22.142.12: bytes=32 time=8ms TTL=58
Reply from 196.22.142.12: bytes=32 time=510ms TTL=58
Reply from 196.22.142.12: bytes=32 time=228ms TTL=58
Reply from 196.22.142.12: bytes=32 time=504ms TTL=58
Reply from 196.22.142.12: bytes=32 time=11ms TTL=58
Reply from 196.22.142.12: bytes=32 time=496ms TTL=58
Request timed out.
Click to expand...

Ping to bbc.co.uk said:
C:\Users\Pieter>ping bbc.co.uk -t

Pinging bbc.co.uk [212.58.244.18] with 32 bytes of data:
Reply from 212.58.244.18: bytes=32 time=294ms TTL=56
Reply from 212.58.244.18: bytes=32 time=615ms TTL=56
Reply from 212.58.244.18: bytes=32 time=572ms TTL=56
Reply from 212.58.244.18: bytes=32 time=208ms TTL=56
Request timed out.
Reply from 212.58.244.18: bytes=32 time=630ms TTL=56
Reply from 212.58.244.18: bytes=32 time=808ms TTL=56
Reply from 212.58.244.18: bytes=32 time=527ms TTL=56
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 212.58.244.18: bytes=32 time=1942ms TTL=56
Request timed out.
Click to expand...

This is with 0 traffic on the link and is taken on a "good" day. This weekend I had upwards of 50% packet loss which makes my link practically unusable.

As a paying customer I'm not getting service, I've had a 10 day outage and this is nowhere NEAR the 99% up time quoted.

I have also sent both of you a PM and emailed [email protected] and [email protected] quoting this post.
 
Last edited:
Senshi said:
Mike, Garth, what is going on?

I have a open support ticket which was logged on the 30th of March for packet loss and stupidly high latency.

I have escalated to Dale and still I've had no feedback to date on the actual resolution.

It's been 10 days since I've practically had no service, yet when I receive my invoice for my connection I'm expected to pay without any questions asked.

I'm rather irate at this point in time as I'm paying for a 10mb service, that performs like this :





This is with 0 traffic on the link and is taken on a "good" day. This weekend I had upwards of 50% packet loss which makes my link practically unusable.

As a paying customer I'm not getting service, I've had a 10 day outage and this is nowhere NEAR the 99% up time quoted.

I have also sent both of you a PM and emailed [email protected] and [email protected] quoting this post.
Click to expand...

Hi Senshi,

Thanks for the post & PM i will investigate and revert back to you

Mike
 
So tech is coming out tomorrow morning to hopefully get me up and running. Really hope this gets sorted and i can get online.

Will post feedback on the link and experience dealing with bitco from start to finish.
 
Hi guys. Anyone here playing League of legends? When doing a ping test of 250 packets, I get 0 to 2 packets lost, which is good. But when playing LOL I get really bad lag spikes every minute or so.... Don't think it should be like this?
 
ChrisL89 said:
Hi guys. Anyone here playing League of legends? When doing a ping test of 250 packets, I get 0 to 2 packets lost, which is good. But when playing LOL I get really bad lag spikes every minute or so.... Don't think it should be like this?
Click to expand...

I also play league of legends quite often, and I also get hectic spikes quite often. I've reported it before, but no one seemed to fix the situation. So I often die during team fights etc due everything lagging out.
 
So many issues of packet loss raising its head lately, which comes at no surprise really, seeing as Bitco's client base is growing at a rapid rate. I've said it before and I'll say it again, Bitco (and any sort of wireless technology) should not be advertised for gaming, unless you're one of the lucky few with 0 interference, packet loss is inevitable with wireless technology, and there's absolutely nothing Bitco can do to fix this... Now don't get me wrong, I not saying my connection is bad or slow, but do note I no longer use it for online gaming
 
Wikkels88 said:
So many issues of packet loss raising its head lately, which comes at no surprise really, seeing as Bitco's client base is growing at a rapid rate. I've said it before and I'll say it again, Bitco (and any sort of wireless technology) should not be advertised for gaming, unless you're one of the lucky few with 0 interference, packet loss is inevitable with wireless technology, and there's absolutely nothing Bitco can do to fix this... Now don't get me wrong, I not saying my connection is bad or slow, but do note I no longer use it for online gaming
Click to expand...

I used to be a gamer, until I subscribed with bitco
 
Wikkels88 said:
So many issues of packet loss raising its head lately, which comes at no surprise really, seeing as Bitco's client base is growing at a rapid rate. I've said it before and I'll say it again, Bitco (and any sort of wireless technology) should not be advertised for gaming, unless you're one of the lucky few with 0 interference, packet loss is inevitable with wireless technology, and there's absolutely nothing Bitco can do to fix this... Now don't get me wrong, I not saying my connection is bad or slow, but do note I no longer use it for online gaming
Click to expand...

Gezza said:
I used to be a gamer, until I subscribed with bitco
Click to expand...

Posts like these make me nervous :X I really hope I'm one of the few with proper 0 interference ... This is pretty much the last option as broadband for me as my complex has no telkom infrastructure ....
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X