BitCo Consumer Review

I'm also very happy with BitCo. At this point in time I just wish that the 10mb option was cheaper.
 
Solitude said:
I'm also very happy with BitCo. At this point in time I just wish that the 10mb option was cheaper.
Click to expand...

I'm so farking sad :(

I had to send my cancelation request for the end of this month as I'm moving to a small holding and there is no coverage there. I have had a very happy 21 months with Bitco and will always recommend them where I can. This has been the best service provider I have ever had the pleasure of dealing with.

I cringe at the thought of now having to look for another ISP as I have had many and all of them sucked. Bitco was my salvation! I will miss Bitco for a very very very long time still :cry:
 
So my time has come to end Bitco too. Had for almost 2 years and had almost 0 issues with internet speeds, solid 10/2. Now to the bad, not a flexible company at all(not a bad thing with policies) but couldn't get 15Mb with pretty much throwing money at them.. Now I tried to keep Bitco as a backup by downgrading/paying lump sum to keep all equipment but got no response. Managed to finally get invoice to keep just the cable/bracket and pole, but at R2.2k I can buy 2 new sets of brackets and poles.. No client retention which makes me think since they discontinued home installations they are just billing out on wireless customers now. Not a whole lot of transparency. The FUP is a different story which mainly seems to be structured so 5Mb clients kinda have to upgrade to 10Mb to not get shaped while streaming, otherwise it's something you had to understand before ordering for wireless.

But the line was good, pings were good and had almost no downtime, could say they are one of the best WISP's.

They will certainly be good competition if they continue with home offerings in future :whistle:
 
Hi KirPlunk ,

The content of your post was / is beyond what the communication team who engages on this forum were / are able to answer. For this reason, it was escalted internally. Our apologies that a response has taken this long. Please know that we will post feedback to all the outstanding posts since this one by COB today.
 
Hi KirPlunk,

As mentioned earlier today, your questions regarding our network and backhaul had to be escalated. Detailed information about the core and network set-up is managed by senior staff so were unable to answer sooner. The request to channel questions via official BitCo communication channels has been addressed on this forum multiple times.

Our 99% uptime guarantee refers to our national network. We uphold this guarantee as per the terms and conditions of our licenses, which we also report on regularly to ICASA.

Rustenburg is a large area and remains a challenge, due to rain and the combination of Fibre and Microwave technology used to deploy services to that region.

Plans are still underway for additional Fibre in and to Rustenburg, to make services more reliable.

We value our customers’ feedback and encourage, please, that those problems are reported via [email protected]. Thereafter, that our escalation procedure is followed to ensure the most efficient, precise feedback.

Thank you,

- BitCo
 
Hi koeksGHT,

With regards to your post #4783. We will PM you shortly. We would love the opportunity to investigate the experience you have reported here.

Thank you as well for the positive comments, we appreciate this.

- BitCo
 
Pitbull said:
I'm so farking sad :(

I had to send my cancelation request for the end of this month as I'm moving to a small holding and there is no coverage there. I have had a very happy 21 months with Bitco and will always recommend them where I can. This has been the best service provider I have ever had the pleasure of dealing with.

I cringe at the thought of now having to look for another ISP as I have had many and all of them sucked. Bitco was my salvation! I will miss Bitco for a very very very long time still :cry:
Click to expand...

Thank you, Pitbull. You will be equally missed on our side. Let us hope that future network expansion and business strategies allow for us to be reconnected soon.
 
Goobie said:
Well I'm still VERY happy with my connection. Rock solid and consistent. Never had that with my ****ty telkom line. The few issues I had so far have been quickly resolved. Never had that with Telkom.
Click to expand...

Thank you for the postive review, Goobie!
 
BitCo said:
We are also working on a basic troubleshooting, live chat tool on our website. This should be implemented by Mid-March.
Click to expand...

We need to report that testing has resulted in multiple changes required. So far, we are unable to implement the system. We are working hard to overcome the obstacles we have been faced with before we can go-live.
 
BitCo said:
Hi KirPlunk,

As mentioned earlier today, your questions regarding our network and backhaul had to be escalated. Detailed information about the core and network set-up is managed by senior staff so were unable to answer sooner. The request to channel questions via official BitCo communication channels has been addressed on this forum multiple times.

Our 99% uptime guarantee refers to our national network. We uphold this guarantee as per the terms and conditions of our licenses, which we also report on regularly to ICASA.

Rustenburg is a large area and remains a challenge, due to rain and the combination of Fibre and Microwave technology used to deploy services to that region.

Plans are still underway for additional Fibre in and to Rustenburg, to make services more reliable.

We value our customers’ feedback and encourage, please, that those problems are reported via [email protected]. Thereafter, that our escalation procedure is followed to ensure the most efficient, precise feedback.

Thank you,

- BitCo
Click to expand...

I could have sworn you promised to post the A's to the Q's in this larger post after doing the same in the smaller initial posting. I am being directed to contact you "privately" so we can further discuss these topics.

Let us make it easy. 1 Question. 1 Topic. And only insanity will suffice as an excuse to lead me in believing this Q can not reach an appriopriate brain - which on the other hand should I not believe - will be more references to contact you on another platform such as off the record and alone.

Please, for everyone and for you guys to be free once and for all of all this nagging...

Premium Internet Providers should have a service to inform their "important" patronage why/whatsup/whatsdown pretty much the same way you would expect a BMW to at the very least have power steering.

I can live with the (99% not) 60% uptime averages - but seeing it is not 99% and considering almost everyday issues I would REALLY LIKE a portal then from the PREMIUM provider so I can relax and know - problem is global and not part of my network.

I do not expect a reasonable reply/answer. My services are ending 31 M 2016 so I will not be the empty complainer type and you will not get another thorny reply hereafter.

;)

ftth... hello future and modern/managed isps
 
I can't connect to some international sites. Like Ubisoft which means I can't play Assassin's Creed. The site is reported as up though.

*edit*

I see some other people can't connect now either so it's not a BitCo fault.
 
Is anyone having really strange packet loss on BitCo today? I was playing Dota 2 fine up until a few minutes ago and then everything just went weird.

I'm having packet loss to steam/dota 2 servers and a local teamspeak server, but to everything else it's okay?
 
I have changed the DNS on my router to google's , now everything is fine , not sure if that's the problem with everybody

**EDIT** Spoke to soon , internet still on and off
 
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Hi All,

We have noticed that there are slow speeds and some inaccessible sites with upstream providers. We are certain this could be the cause of the experiences noted here. As always, the only way we can confirm what the cause is for your own specific experience is to please report it, individually, to [email protected].

Regards,
- BitCo
 
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