BlackBerry explains network stability problems

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Dude.. your arguments are highly flawed.

Rainman said:
Yes of course, but the fact is they couldn't handle a simple update operation and they have more money to throw at the problem than most small countries, yet you don't see people throwing hissy fits and discussing their demise.
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You're missing the point. BIS, BBM and Email are the core functions of the Blackberry, and those services were down for 3 days. Without those services operational, you device is basically a glorified Nokia 3310.

Now comparing the downtime of a core service, a core value proposition of a product, to the slow response of Apple' update service, is just stupid. Apple devices were not rendered useless, and all services were functioning, except for the updates.

The BB issue is like buying a Toyota and the engine stops working for 3 days. The Apple issue is like buying a Ferrari, but the service center is overcrowded and busy because Ferrari offered a new engine upgrade for free, and everyone wanted in on it immediately.

Also, I'd love to see Apple try and bring out more than one phone a year and make a success of it, but then again I don't think they are able to think about more than 1 thing at a time and that's how to milk their consumers for more $$.
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Again, you're missing the point. By your argument, Nokia should be doing pretty well, because they produce close to 100 different models each year. They can focus on lots of different products at the same time, but fail to bring out a single successful one (in recent years).

Apple's focus is to produce a single super smartphone, that caters to the top end of the market, and to do it really well. They've obviously succeeded at this, and their share price and the profits they are raking in are a clear sign of this.

Disclaimer: I'm neither an Apple Fanboi, nor a hater. My device of choice is a Samsung Galaxy S2, and I am patiently but sceptically waiting for the arrival of my iPad 2 from FNB.
 
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Saajid said:
Dude.. your arguments are highly flawed.



You're missing the point. BIS, BBM and Email are the core functions of the Blackberry, and those services were down for 3 days. Without those services operational, you device is basically a glorified Nokia 3310.

Now comparing the downtime of a core service, a core value proposition of a product, to the slow response of Apple' update service, is just stupid. Apple devices were not rendered useless, and all services were functioning, except for the updates.

The BB issue is like buying a Toyota and the engine stops working for 3 days. The Apple issue is like buying a Ferrari, but the service center is overcrowded and busy because Ferrari offered a new engine upgrade for free, and everyone wanted in on it immediately.



Again, you're missing the point. By your argument, Nokia should be doing pretty well, because they produce close to 100 different models each year. They can focus on lots of different products at the same time, but fail to bring out a single successful one (in recent years).

Apple's focus is to produce a single super smartphone, that caters to the top end of the market, and to do it really well. They've obviously succeeded at this, and their share price and the profits they are raking in are a clear sign of this.

Disclaimer: I'm neither an Apple Fanboi, nor a hater. My device of choice is a Samsung Galaxy S2, and I am patiently but sceptically waiting for the arrival of my iPad 2 from FNB.
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nice post. agreed!
 
Saajid said:
Dude.. your arguments are highly flawed.



You're missing the point. BIS, BBM and Email are the core functions of the Blackberry, and those services were down for 3 days. Without those services operational, you device is basically a glorified Nokia 3310.

Now comparing the downtime of a core service, a core value proposition of a product, to the slow response of Apple' update service, is just stupid. Apple devices were not rendered useless, and all services were functioning, except for the updates.

The BB issue is like buying a Toyota and the engine stops working for 3 days. The Apple issue is like buying a Ferrari, but the service center is overcrowded and busy because Ferrari offered a new engine upgrade for free, and everyone wanted in on it immediately.



Again, you're missing the point. By your argument, Nokia should be doing pretty well, because they produce close to 100 different models each year. They can focus on lots of different products at the same time, but fail to bring out a single successful one (in recent years).

Apple's focus is to produce a single super smartphone, that caters to the top end of the market, and to do it really well. They've obviously succeeded at this, and their share price and the profits they are raking in are a clear sign of this.

Disclaimer: I'm neither an Apple Fanboi, nor a hater. My device of choice is a Samsung Galaxy S2, and I am patiently but sceptically waiting for the arrival of my iPad 2 from FNB.
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+1

You hit the nail on the head
 
I have a BB Bold 9700. The outage was annoying, but I wasn't down all of the time. There were spates where things caught up.

At least, RIM have acknowledged their mistake and are offering usually PAID for Apps for free until the end of the year as a token of "We're Sorry". I must say that gives them points in my book.

All IT companies occasionally screw up. At least (unlike when Microsoft screw up) they do something about it to say sorry.

Respect!
 
The article is NOT about the outage - it is about probing to see whether there is more to the story and checking if there is any cover up. That's not about a single incident but the attitude a company has towards its customers and towards ethics - integrity, open-ness and honesty.
 
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