BlackBerry explains network stability problems

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Let it go already.... Honestly do we really have to keep dragging this out. Getting quite frustrating reading about this here. May have to start letting MyB go for news reading.
 
Garethooper said:
Let it go already.... Honestly do we really have to keep dragging this out. Getting quite frustrating reading about this here. May have to start letting MyB go for news reading.
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Nobody is forcing you to read it. :)

Hmmm come clean RIM.
 
Don't bury your head in the sand

Fact is - if you follow the stock markets, Blackberry has had a disastrous past 12 months. Do they have the funds to upgrade their infrastructure to meet the demands of it's users ? Consumers need to know this before making decisions
 
Garethooper said:
Let it go already.... Honestly do we really have to keep dragging this out.
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I agree - my wife got an sms about R10 credit she's getting for the trouble! Honestly, it's enough already. They had a bit of downtime and apologised. Now they're just sucking up.
 
Garethooper said:
Let it go already.... Honestly do we really have to keep dragging this out. Getting quite frustrating reading about this here. May have to start letting MyB go for news reading.
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TheMightyP said:
I agree - my wife got an sms about R10 credit she's getting for the trouble! Honestly, it's enough already. They had a bit of downtime and apologised. Now they're just sucking up.
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The above statements sums up the problems with South African consumers. They are too afraid to take service providers to task when they fail to deliver services that they are PAYING for, and like to brush things away under the carpet so that they can move on with their lives. However, they fail to realise that ignoring such things does nobody any good, especially not themselves, and these things eventually come back to haunt you. One day, somebody has to move the carpet, and that's when all the dirt will be revealed. This careless attitude is part of the problem of why our government feels they can do whatever they want, without being held accountable.

Basically what the article is saying is that the problems with RIM are far deeper than just a 3-day global outage (which is a huge f-up on it's own). RIM are allegedly guilty of not investing enough in it's infrastructure, due to poor performance on their balance sheet, but they are unwilling to admit to this, even after suffering it's biggest outage ever, and being sussed out by numerous industry inside sources.

I say they should be grilled about it, taken to the cleaners, fined for it, so that it doesn't happen again, and so that it can serve as a warning to other service providers, both locally and globally.
 
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Look, I don't pretend to know what blackberry's setup is: but I feel like their policy of giving next to no information is a telling sign that the company is not considering customers and is clearly on its last legs. Blackberry should just take a step back and consider how successful their service is with the youth and emerging markets and focus on that. Perhaps it'll give them the capital to re-enter the smartphone arena as a high end product.
 
This is seriously getting a bit old. Why don't you write about the real problems Apple had with many of their customers not being able to update to iOS5 or why SIRI was having problems connecting to their server and their issues with the iCloud server and ... and .... and ...

or the real reasons that SEACOM keeps going down yet again

or the real reason Vodacom was down for 2 days

Perhaps all of these companies are having problems with their investment in their hardware and their contingency planning?

In this interconnected world we live in their will always be failures of some kind. That's life. Unfortunately you cannot always assume that things are going to go smoothly and sometimes even the back-up plans fail. We recently had a power-failure and the fail-over, which is tested weekly didn't kick in. It happens. It's not through lack of investment or testing or negligence, it just happened. We got it sorted and fixed, just like RIM sorted the problems they had and Vodacom sorted theirs.

Trying to drum up news where their isn't any smacks of sensationalism and unfortunately it's becoming a hallmark of the news on this site. It'd be nice to see facts rather than speculation, besides which the "industry insiders" are invariably trying to cover their own asses too, which seems the norm.
 
Blackberry RIM has come down from a share price of $ 63.30 at the beginning of this year, and is currently trading at $ 23.00. Their market cap has dropped from $ 36 Billion in January, and is currently $ 11.85 Billion - it has dropped 2/3 of it's value.
RIM is doing great in sunny South Africa - due to it's BES and BIS, but globally it is drowning

In contrast - in the past 12 months, Apple has gone up from $ 297.76 per share to $ 415.00 per share - 35.1 % growth

RIM needs a big shake up, or else it will be their loyal supporters, who bury their heads in the sand, that will get bitten on the ass :cry:
 
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Rainman said:
This is seriously getting a bit old. Why don't you write about the real problems Apple had with many of their customers not being able to update to iOS5 or why SIRI was having problems connecting to their server and their issues with the iCloud server and ... and .... and ...

.
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FWIW I upgraded my iPad 1, iPad 2, iPhone 3GS, iPhone 4, and my daughters iPod Touch to iOS 5.00, and it worked first time on all five devices. Yes, for the first 6 hours after it was released, the servers were slow, with tens of millions of people downloading - that is to be expected. If you waited past the first 6 hr rush, then no problems.

Using 8.ta, all of my devices took an average of 17 minutes per device, to download the 750 MB upgrade
 
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I personally think that the blackberry model is slightly flawed... I understand that you are using the servers to authenticate the handset and allow it onto the network, but why do you have to route all traffic via a server in the UK? or anywhere for that matter.
Its a really odd idea IMHO that everything that gets done via BB is sent to a server, it just means massive bandwidth for RIM.
Or am I missing something here.
Not saying that anyone is perfect, but 3 days of downtime? and in the article they claim that they have had 99.97% uptime...
Umm someone needs to do some maths for them

3 days out of 365 = 0.82% downtime, so that means that just with the one incident their uptime is 99.18%
 
surfs-up said:
...the servers were slow, with tens of millions of people downloading...
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Also, don't forget that even if the servers are down the devices still function as they should: you an still get your e-mails and use the Apps. Except perhaps the app store, which IMO is not the primary function of the phone.

Blackberry punts 'communication' as an e-mail and BBM machine... and when that doesn't work it renders the core function of the device a failure.
 
And a few games and dumb applications does not make up for the fact that we could not communicate for a few days. Money talks.
 
Oh, it's even worse than I thought - RIM has been on a continuous slide downhill since 2008...it's share price was $ 150.00, and now it is $ 23.00 ????? WTF, they need to do something innovative, and quickly....

Cheap access to the internet might work here in SA, but in the rest of the world where bandwidth is cheap - it ain't no incentive to buy BB
 
surfs-up said:
FWIW I upgraded my iPad 1, iPad 2, iPhone 3GS, iPhone 4, and my daughters iPod Touch to iOS 5.00, and it worked first time on all five devices. Yes, for the first 6 hours after it was released, the servers were slow, with tens of millions of people downloading - that is to be expected. If you waited past the first 6 hr rush, then no problems.
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Yes of course, but the fact is they couldn't handle a simple update operation and they have more money to throw at the problem than most small countries, yet you don't see people throwing hissy fits and discussing their demise.

Also, I'd love to see Apple try and bring out more than one phone a year and make a success of it, but then again I don't think they are able to think about more than 1 thing at a time and that's how to milk their consumers for more $$.

At least RIM is not that kind of company, from the outside at least.
 
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