Blackberry Express Server

[warwickw]

Check your spam filter on your server/network, when the handheld registers to the BESX server the first time Blackberry, from their system email the user an activation email with some encrypted code in it, your BESX server needs to get this email via the users mailbox within a certain amount of time if it doesnt then handset registration fails.

This email normally the user will not see, as the BESX server gets it and deletes it from the users mailbox, its basically a token between the mailbox / BESX server and Blackberry. Sometimes I've seen on slow Blackberry servers that the mail sits in the inbox on the mailbox for a few seconds, and some users who are awake will delete the email on their desktop hence failing the registration.

If you run a spam filter, make sure it allows the mails from blackberry to get to the users mailbox.

 

[thisgeek]

And check the device.. if the gprs/3g notifier at the top corner of the device display is lower case, the SIM is not activated for BIS/BES. If it's uppercase then its activated.
Also - BIS activations cannot be done over the air. Has to be done via cable.

 

[SBSP]

I dont understand ?

As far as im aware the communication between my BESX and blackberry.com happens via Port 3101 and not SMTP so the Spam filter plays no role here as blackberry basically bypasses the SPAM filter, unless you have a spam filer like symantec which integrates with exchange. , and when a mail is sent via the Local Admin portal to activate, its done via the MAPI API between exchange and BESX.
So in other words BESX actually injects the message into exchange, via LDAP making use of the privileged account , normally "BESAdmin" which you supply during the installasion of BESX.

I might have it wrong though

This is how i see the mail flow.

When you get a mail from someone externally the spam filter does its thing then forwards the mail to exchange if the mail is legit, exchange then gets them mail and the BESX monitor service then notices there is a new mail in exchange via MAPI , the BESX server then contacts blackberry, telling it to send a notification to the BB device and the BB device then either downloads the mail with the notification or via the IP where the notification came from in the first place (Via BESX connected to echange). (The communication between BESX and Blackberry.com) is the R85 service you then pay for.

And i woulnt be surprised if the connection between BESX and Blackberry.com is not using some sort of VPN protocoll which we dont know of