Blacklisting phone - getting ITC number


Expert Member
May 28, 2008
My secondary phone that had no sim card in it got stolen 2 week ago. So I went to MTN, as they were the last sim card I had in the phone, but I keep getting told that the blacklisting system is down and I can't get my ITC number. This was over a week ago and I am told it is still down. I need to submit it to insurance and I can't until I get that number.

I am not sure if MTN are messing me around or it really is down but surely it would be a much bigger thing if it was the entire national blacklisting system that was down?

Can I go to another provider to get the ITC number as I just need the phone blacklisted - I don't need to do a sim swap?