BLOODY MONDAY ! (Rant)

Pitbull

Pitbull

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/Begin Rant

Ok this is what happened.

This guy from work comes up to me and says I need to credit a client R 10k
for data downloads because of a program running "Update.exe"

This is part of the Huawei package to update the software for the data card. I asked this guy, ok so from which Directory is the program running. He says he doesn't know.

So I say ok, find out. Off he goes, comes back and says it's running in the Huawei folrder. Ok I said, cancel automatic updates and then restart the machine, see if it's running again. Off he goes.

Comes back.

Yes it's still running, I ask him, ok which folder is it running in now. he says he doesn know. (By this time I feel like I can kill someone.) He comes back and says it's now running in the Win32 Directory.

So I said ok then there is no credit due. He asks me why.

I'M NOT EMPLOYED AS A BLOODY PC SUPPORT TECHY or what ever.

IT'S A FK'NG VIRUS FFS !!!! YOU SHOULD KNOW THAT, THAT IS UR FK'NG JOB !!!!!

/end Rant
 
@ Pitbull - the unfortunate person'll be roasting you for their loss.

Ppl should realize the implications of trojans/viruses when they have vodacom/mtn 3G, but they don't as they assume it won't happen to them. Or they can't be bothered to install antivirus programs "because it will slow the computer down".

Was the tech person properly trained for his/her job?
 
Post pay per Gb is very dangerous on an 'uncapped' service. I'd be too weary to use a service like that.
 
Pitbull, you need a hug - boodles embraces pitball and squeezes tightly. I can even feel the tention being released.
 
I also can't stand techies who don't know what they're doing. However, on the other side of the spectrum, I also get annoyed with users (I am by no means referring to you, Pitbull; sounds like the techie you dealt with is an idiot :D) who refuse to give me (their support guy) basic information that I require to do my job, as if me asking for the info is proof of my apparent incompetence, take this mornings conversation for example:

Me: Yeah, I am logging in there now. What is the internal IP address of that branch on the VPN?
Them: You don't know? How can you not know?! Are any other support people available?
Me: Sure, I'm putting you through now (let you be someone else's problem)

I deal with 300 clients and 400 servers, so forgive me for needing to double check a string of 12 numbers every now and then. I'm good at my job, but I'm not so good that I have memorized the IP adress of every single terminal on each of our clients' networks :mad:

As much as I hate techies asking users how they should do their jobs, I also get annoyed with users who think that support is all-knowing. Here's a simple guideline for users to follow:

Your techie's questions should almost never start with "how" or "why", unless they are asking something like "how did you manage to force your usb thumbdrive into your cd-rom dive?" or "why is there 200gb of porn on your network share?" :D
 
Kasyx said:
Your techie's questions should almost never start with "how" or "why", unless they are asking something like "how did you manage to force your usb thumbdrive into your cd-rom dive?" or "why is there 200gb of porn on your network share?" :D
Click to expand...

the second one doesn't get asked - any good BOFH'll immediately dump all 200Gb's of pr0n into a removable device for leisurely perusal, and erase it from the network share :D

As for the first one, the cd-rom drive, together with usb thumbdrive will somehow find their way into the user's carburetor :D
 
Kasyx said:
I also can't stand techies who don't know what they're doing. However, on the other side of the spectrum, I also get annoyed with users (I am by no means referring to you, Pitbull; sounds like the techie you dealt with is an idiot :D) who refuse to give me (their support guy) basic information that I require to do my job, as if me asking for the info is proof of my apparent incompetence, take this mornings conversation for example:

Me: Yeah, I am logging in there now. What is the internal IP address of that branch on the VPN?
Them: You don't know? How can you not know?! Are any other support people available?
Me: Sure, I'm putting you through now (let you be someone else's problem)

I deal with 300 clients and 400 servers, so forgive me for needing to double check a string of 12 numbers every now and then. I'm good at my job, but I'm not so good that I have memorized the IP adress of every single terminal on each of our clients' networks :mad:

As much as I hate techies asking users how they should do their jobs, I also get annoyed with users who think that support is all-knowing. Here's a simple guideline for users to follow:

Your techie's questions should almost never start with "how" or "why", unless they are asking something like "how did you manage to force your usb thumbdrive into your cd-rom dive?" or "why is there 200gb of porn on your network share?" :D
Click to expand...

I agree with you 100%

The thing that P's me off the most about this scenario. The guy Is employed to check these kind of things, I work in the credit department and should rely on what info I'm given. This guy was suppose to check these things then bring it to me to be verified and then passed if need be.

Now I have no idea where this guy did he's studies or where he learnt what he knows. What I want to know is what is the poor client thinking now. He has a so called "IT expert" telling him a credit is due. I on the other hand know slightly more than I'm supposed to and tell the guy there is nothing due.

Now the client would prob. be sitting there going, wtf is wrong with this company, do they know their head from their toes ? All of this because of 1 dude telling the client what ever, and making us look bad now.

And guess what, i need to go explain to the client why and how to fix the problem cos this Techy doesn't know what to tell the client now :rolleyes:

Might just me, but damn I hate Mondays :D
 
When i was using the the mtn data card, i ALWAYS disconnected and then ejected the card after use.

I guess some people are just not very bright
 
acidrain said:
When i was using the the mtn data card, i ALWAYS disconnected and then ejected the card after use.

I guess some people are just not very bright
Click to expand...

The thing is, this client accepts that he has a virus on he's computer and he's paying the bill. The problem is that some people can make clients feel hate towards a company pure because of one idiot employed there.

I know not every person in the world knows how PC's work and how these things happen. Explain it to them so that they understand, use examples the client can relate to.

Q: When you open your internet explorer does the screen default to an unknown site at all ?
A: Yes, I have always wondered what that is.
Q: Did you ask anyone about it ?
A: Yes I asked the IT guy and he said it's just my default homepage.

*Mumble* Why would any client have a free antivirus website listed as he's home page ?

Client: If I open another explorer window it works fine, but I can't work on the first one as it just keeps going to this default page.

Now Mr X that is called addware, ......... bla... bla.... bla...

That is what I'm talking about.

I can relate to alot of clients as I keep it simple. Even educated people feel at ease if you talk to them in normal language.
 
Pitbull said:
And guess what, i need to go explain to the client why and how to fix the problem cos this Techy doesn't know what to tell the client now :rolleyes:
Click to expand...

The Pitbull is a small creature with a big heart, but if provoked will pounce without warning and cause hideous damage
Click to expand...

Guess somebody will get the short end of the stick soon :D
 
Pitbull said:
Even educated people feel at ease if you talk to them in normal language.
Click to expand...

Hmmm yes....like the "Industrial Psychologist" who could not tell what a Sunflower needs to grow (Was watching Are You Smarter than a Fifth Grader while waiting for Carte Blanche last night). And she even had the words re-arranged on the screen nogal :confused: oils, ira, uns and terwa or something similar which becomes soil, air, sun and water. And this is an Industrial Psychologist :/

Point is no matter how educated some people are they will never understand PC's, even just the basics of basics. I also can't stand that comparison some people throw about, "Well what if your car breaks down...you need a mechanic right?? So why are you so impatient with users??". My point is that if we used that comparison then some users would not even be able to start the dam car nevermind use it...there is no hope :(:(

Slightly OT I know but just need to rant a bit myself :p

By the way Pitbull is the guy trained on the systems? For instance take my position....some people have been getting highly fed up with me about not being able to help them with BlackBerry. I don't know the first shyting thing about BlackBerry but they expect me to install and support it. A user asks, "Why cant I just have mail forwarded to my BB while I'm out of office and not all the time?"..and I'm like :confused: ummmmmmm errrrrrrrrrrrr errrrrrrr ummmmmmmm but deep down inside I think well why do you want to cause issues for yourself anyway because one day you are going to want to read that mail it did not forward dumb-@ss!!!!

Most of the time it just takes pure logic and being less lazy about it. I also can't understand why I constantly solve problems for users, however they have been working on the program for many many years and I hardly know the thing....yet I still fix or find it?????? :mad: Is it just me or is something not right here :/

Some would tell me, well at least it gives me a job. Well you know what? I don't need that kind of stress and frustration. I could spend forever being innovative and introducing new systems and suggesting ideas and providing support on important things. Yet I am constantly bogged down by users who can't even find the dam gear lever, clutch and petrol!!!! I don't know the first thing about cars but hell, if I hear some funky buzzing coming out of my engine I stop to have a look at least!!

To further elaborate, my step-dad who is dyslexic. He struggles to read of course. He does not know the first thing about computers...he is a wilderness type of person...always on the jeep..always in the wild or on the plot. The guy still took the time to rtfm and managed to set up his own system and install whatever he needed. He phoned me up the other day because his PC won't start...I said well first off you see there is a silver battery on the mboard and described as such. I told him what I wanted him to do, take out the battery for a while. He said ok no problem and you know what...he did it and the PC works fine now...all because he was not lazy and he actually listened!!!! He still struggles with RAM and HDD and Processor terms but was able to reset his BIOS because he just listened!
 
Last edited:
An industrial psychologist who gets angry under pressure? She must have a very unhappy life? Has anoone noticed how bad the 5th graders spelling is, what are they teaching these kids in school?
 
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