Bought a Blu-Ray drive thats not working

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jacodebeer

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Hi guys,
I'm on the ropes here, I bought a new LG blu-ray drive for my PC in November.
It played a few blu-ray movies, but it just stopped playign them, as if the disc is not in the drive at all, but it plays normal DVD's and CD's fine with out problems.
I have send it back to where I bought it and it was send in to a repair centre were the drive was tested for up to 12 hours without any problems.
But when I fitted it again in my PC, updated the drivers and reinstalled the software, still 'no disc in drive' message displayed.
I even reinstalled my Windows but still nothing??
Any idea what the source of the problem might be?
PS. It's a LG BH16NS40
 
G

Grubscrew

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Had a similar problem, turned out to be my power supply unit. Also a LG drive.
 
G

GforceD

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what blu-rays are you using recordable media or original movie?
 
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sajunky

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Take it back for repair, bring your own disk for demonstration. They could test it on DVD disk, not BD.
Blue-ray laser/reading circuit combo is different to CD/DVD. It could fail, there is other laser for reading DVD/CD in the same unit.
 
Hectic

Hectic

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sajunky said:
Take it back for repair, bring your own disk for demonstration. They could test it on DVD disk, not BD.
Blue-ray laser/reading circuit combo is different to CD/DVD. It could fail, there is other laser for reading DVD/CD in the same unit.
Click to expand...
I agree with this.
I've seen several dvd writers where it could only read either cd's or dvd's, but not both.
It is very possible that they tested with a cd or dvd, instead of a blu-ray disc.
 
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BerryCarol

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What kind of Blu-ray player software are you using? Maybe this is the problem. I recommend you Macgo Mac Blu-ray Player. Nice job!
 
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jacodebeer

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I'm using Power DVD 13, that was recommended by LG

I took it back for repairs for a second time and again no problem was found, and the supplier said he has no option but to close the "case"? waiting for the courier bring it back to me!
I'm almost certain that it will not work once I install it again!
What must I do?? I paid R1200 for this.
 
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ProfA

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jacodebeer said:
I'm using Power DVD 13, that was recommended by LG

I took it back for repairs for a second time and again no problem was found, and the supplier said he has no option but to close the "case"? waiting for the courier bring it back to me!
I'm almost certain that it will not work once I install it again!
What must I do?? I paid R1200 for this.
Click to expand...

who is the supplier so that I can make a note to avoid them?
 
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jacodebeer

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ProfA

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sal12344 said:
Mine too bought a new motherboard, was used, sent it back and they became snippy...
Click to expand...

May as well share my story....bought graphics card. On the graphics card website it very specifically says the card comes with a low profile bracket which it didn't come with. RebelTech basically told me to get stuffed as its not their problem. Not so much as a damn copy and paste apology.
 
howardb

howardb

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@OP
My advice is to avoid LG optical drives - they can be a nightmare, even from new, and certain lasers/units don't seem to last very long. Let us know if it works 100% after the last send-in for repair. If not working correctly I would contact LG directly and demand a replacement or refund.

ambroseg1 said:
May as well share my story....bought graphics card. On the graphics card website it very specifically says the card comes with a low profile bracket which it didn't come with...
Click to expand...

Off topic... Was it an ASUS GPU card by any chance? Had the same (but not with RebelTech) and had to get hold of ASUS in JHB to supply a replacement LP bracket that should have been included to begin with...
 
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ProfA

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howardb said:
Off topic... Was it an ASUS GPU card by any chance? Had the same (but not with RebelTech) and had to get hold of ASUS in JHB to supply a replacement LP bracket that should have been included to begin with...
Click to expand...

Yes. Was an ASUS. They asked that I ship the card to them at my expense so they could put the brackets in the box then I would have to arrange and pay for it to be shipped back. Told them where to stick that monkey's @s$ idea!!
 
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jacodebeer

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Update*
About a month ago I contacted LG and very nicely explained to them what the problem is and that the place I bought it from just refused to swap it even though the waranty is still valid and that they can't do anything, and within a few hours I got sorted and was told by LG not to worry they will exchange the unit, they sent a courier to come pick up the drive the very next day and within 48hour I recieved a brand new Blu-ray drive, and its working like a charm till this day!!
PS. If this is the attitude I get from Rebeltech I will think twice before buying anything from them again.
 
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