Yep, and I complained about it and they escalated it on Friday, have not heard anything since, but it's fine now...No idea what they did to "fix" is, but I have a feeling it's not a permanent fix going on historic data.
I'm looking at trying to convince the rest of the trustees to look for another service provider. I've had it.
Explain your situation to us?
Do you need trustee approval for a different provider?