PaulB_
Senior Member
Hi all.
I am currently staying with people just oustside Montagu (Rural Western Cape) till this lockdown is over, and they have a ridiculously wireless uncapped internet provided by Breedenet.
Not only is the internet extremely slow, it continuously disconnects, then reconnects.
They have a DStv Explora connected, which is used to download series from Catchup, and seeing as there is no Cellphone signal were we are loated (Koo Valley) the wifi connection needs to handle cellphones, there is an iphone here, which uses Voice over WiFi, and not to mention the utter frustration from having WhatsApp calls, and a small WhatsApp video status update literally takes hours to upload, and in the process makes the connection for others in the house near impossible.
As the sole person with IT knowledge, I did some troubleshooting to try to get to the bottom of things, these included changing the Wifi Channel, applying different DNS settings, and checking that there wasn't any device on the network that was consuming large amo
unts of data, I even disconnected the wireless, and connected my laptop directly to the Mikrotik point on the roof via Ethernet, and despite everything the internet was still extremely slow.
Breedenet's product offerings said the slowest "Hero Wireless uncapped internet offering" is the "Hero Uncapped Wireless Bronze 4mb" for R399, and no mention of anything lower, so I assumed the occupants were running that package, and throttling was maybe taking place, as DStv Catchup does tend to use a lot of data, and 4mb for R399 isn't much.
When I was granted permission by the occupants to try to log into to their account to have a look, I got the shock of my life, when I saw the package we were on wasn't 4mb, but a 512kb uncapped bronze package for R299 per month. - So thats why they have been struggling with low speeds, and for a mere R100 more a month they could be having a lot less issues.
My question is how on earth can Breedenet still offer a service with such a pathetic speed, it may not be listed on the website anymore, which may mean that they have stopped offering the service, but what about the loyal customers who still have to endure pathetic speeds. They weren't notified that the speed had been discontinued,it was business as usual. I have lost count of the emails I saw sent to Breedenet because of connectivity issues, and not once was the issue of "You're on a 512kb account" raised, and these people have just been left to struggle. They didn't know anything about the 4mb account for R100 more, till i told them about it, and am trying to convince them to switch over, but these are older people set in their ways, and it will take a lot of effort, but on Breedenet's part It would have saved a lot of time, and hassle if they discontinued this slow speed, and migrated everybody to the 4mb Uncapped Bronze. 512kb Internet in 2020 is nothing more than overpriced glorious dial up.
I am currently staying with people just oustside Montagu (Rural Western Cape) till this lockdown is over, and they have a ridiculously wireless uncapped internet provided by Breedenet.
Not only is the internet extremely slow, it continuously disconnects, then reconnects.
They have a DStv Explora connected, which is used to download series from Catchup, and seeing as there is no Cellphone signal were we are loated (Koo Valley) the wifi connection needs to handle cellphones, there is an iphone here, which uses Voice over WiFi, and not to mention the utter frustration from having WhatsApp calls, and a small WhatsApp video status update literally takes hours to upload, and in the process makes the connection for others in the house near impossible.
As the sole person with IT knowledge, I did some troubleshooting to try to get to the bottom of things, these included changing the Wifi Channel, applying different DNS settings, and checking that there wasn't any device on the network that was consuming large amo
unts of data, I even disconnected the wireless, and connected my laptop directly to the Mikrotik point on the roof via Ethernet, and despite everything the internet was still extremely slow.
Breedenet's product offerings said the slowest "Hero Wireless uncapped internet offering" is the "Hero Uncapped Wireless Bronze 4mb" for R399, and no mention of anything lower, so I assumed the occupants were running that package, and throttling was maybe taking place, as DStv Catchup does tend to use a lot of data, and 4mb for R399 isn't much.
When I was granted permission by the occupants to try to log into to their account to have a look, I got the shock of my life, when I saw the package we were on wasn't 4mb, but a 512kb uncapped bronze package for R299 per month. - So thats why they have been struggling with low speeds, and for a mere R100 more a month they could be having a lot less issues.
My question is how on earth can Breedenet still offer a service with such a pathetic speed, it may not be listed on the website anymore, which may mean that they have stopped offering the service, but what about the loyal customers who still have to endure pathetic speeds. They weren't notified that the speed had been discontinued,it was business as usual. I have lost count of the emails I saw sent to Breedenet because of connectivity issues, and not once was the issue of "You're on a 512kb account" raised, and these people have just been left to struggle. They didn't know anything about the 4mb account for R100 more, till i told them about it, and am trying to convince them to switch over, but these are older people set in their ways, and it will take a lot of effort, but on Breedenet's part It would have saved a lot of time, and hassle if they discontinued this slow speed, and migrated everybody to the 4mb Uncapped Bronze. 512kb Internet in 2020 is nothing more than overpriced glorious dial up.
