Browsing problem using D-Link Modems

[TelkomZA]

Customers using DLink modems are experiencing problems browsing. The fix below will alleviate the problem…”

1. Change the Default Support accounts default Password. (currently the Support account is accessible via the WAN)
2. Change the DHCP setting to Obtain DNS info from the WAN Interface



To Change the Default Support account password
1. Log into Dlink router interface
2. Click on “Maintenance”
3. Click “Access Controls”
4. Click “Account Password”
5. Select “support” from the drop down
6. Enter Current Password (support by default)
7. Change the password
8. Apply




To Change DNS Settings:
1. Log into the Dlink user interface
2. Click on “Advanced” tab
3. Click on “DNS”
4. Select the “Obtain DNS info from the WAN interface”
5. Click Apply

 

[InTheCube]

Thanks for posting. Now I can send the link to this post to all my tech-clueless friends.

 

[Grouter]

Very worrying this. Just done 2 clients with this very issue. Thanks for the info TelkomZA

Edit: The default password for the support account on mine was 'TelkomDlink12345'. I sure as heck never changed it. I kept trying to change the thing and it kept telling me the old password was wrong, so I found it in the page source. Very worrying this.

 

[ProAsm]

Thanks for this TelkomZA

Edit: The default password for the support account on mine was 'TelkomDlink12345'

Wow! same here..... boy is this worrying, I only bought this modem on Saturday, makes you wonder........

 

[Shiraz]

Thanks, has made a slight difference, but not near what I should be getting

 

[PhireSide]

I just came back from a client that had this issue. It wasn't a Telkom branded router, just a plain vanilla D-link one. The Support username and password were both 'support'.

I didn't take note of the rogue DNS addresses, but the one started with 184.90 or something to that effect. I changed the default Support password and set the DNS to obtain from the ISP.

I suspect Telkom call centres must be hella busy today :erm:

 

[iSteve]

Please help!!

I was using a Linksys router, never had a problem, and all of a sudden about 3 months ago I can't connect anymore - the DSL light blinks and won't stay on.

Then I connect the line to my old Billion router and it connects fine.

So i thought ok this Linksys router must be broken.

Then I bought a new D-Link 2750U router. It gave me the same problem!! DSL light just blinks and never stays on. (The DSL light is like as if I never plugged in the telephone line)

I switched back to the Billion router and it works.

I then took the D-Link router and my Linksys router to my neighbour's house, and they both work fine and connects to the internet. That rules out any problems with the router or its settings.

At the moment my lines only takes my Billion router.

I tried explaining this problem to Telkom via all channels with no hope of them understanding what my problem is.

Please help? What could be the problem?

 

[HavocXphere]

Customers using DLink modems are experiencing problems browsing. The fix below will alleviate the problem…”

1. Change the Default Support accounts default Password. (currently the Support account is accessible via the WAN)
2. Change the DHCP setting to Obtain DNS info from the WAN Interface

Mine seems to be disabled by default: