Bye Bye Afrihost, hello Webafrica

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DaBump

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After months (yes MONTHS) of extremely bad internet connection, I finally decided to say goodbye to afrihost! I have a 20meg VDSL account, paying R1899 per month, and on good days struggled to stream youtube clips in 720p.

During my final months, I reached out to this forum's afrihost business uncapped account, being shoved from pillar to post (change DNS settings, what is your DNS settings and continues requests for pings and confirming of dns again).

24 hours ago, I switched over to webafrica, and WOW! No I'm enjoying my 20meg VDSL account the way it should be! Fast internet, no youtube buffering, excellent pings!

Just have a look at my pfsense RRD report (attached)

pfsenseWA.jpg

So Afrihost, goodbye. I've changed mid-month, so that last R900 is a write-off! I've always been a supporter of afrihost, and stuck through the MTN network change! No more frustrations! No more refreshing the afrihost forum page every 2-3 hours to see if my problem is unique.

Goodbye!

Martin
 
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I did exactly the same 3 months ago, my only regret is that I didn't do it sooner.
 
moklet said:
I don't understand why so many people stay so loyal to a a company which can't provide a decent service.
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I can say this though, WA 2mbit uncapped leaves much to be desired in terms of prime time YT performance. And there support is quite frankly snobish and crap, when you unsub they smugly give you a "win me back" email address when you mail them with what you need and requirements and needed costs they just forward you to their products page. A usual call center company.

I'm glad your getting good VDSL performance, if only their other products were half as good.
 
Vio said:
I can say this though, WA 2mbit uncapped leaves much to be desired in terms of prime time YT performance. And there support is quite frankly snobish and crap, when you unsub they smugly give you a "win me back" email address when you mail them with what you need and requirements and needed costs they just forward you to their products page. A usual call center company.

I'm glad your getting good VDSL performance, if only their other products were half as good.
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I can say this though: I'm really gatvol of people that go for the cheapest most entry level package and then moan about speed etc. By this time we ALL know that with the massive user expansion of internet users in SA, there are limitations and you should spend more money to get the speed and performance you desire.
 
MightyQuin said:
I can say this though: I'm really gatvol of people that go for the cheapest most entry level package and then moan about speed etc. By this time we ALL know that with the massive user expansion of internet users in SA, there are limitations and you should spend more money to get the speed and performance you desire.
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No, Youtube performance on most IS-based accounts during the early evening, which is "Netflix time", is pretty bad on the basic uncapped accounts. If I paid for a 2Mb line and account, I'd also expect a reasonable 1.8Mb/s of throughput for video streaming. Its only fair that you get what you pay for.
 
CataclysmZA said:
No, Youtube performance on most IS-based accounts during the early evening, which is "Netflix time", is pretty bad on the basic uncapped accounts. If I paid for a 2Mb line and account, I'd also expect a reasonable 1.8Mb/s of throughput for video streaming. Its only fair that you get what you pay for.
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There is your mistake right there. We have moved on and everybody by now realises that 2Mb Uncapped Home, is useless for anything apart from email and internet banking and browsing etc.

You want to stream and game etc. get Capped. These are the facts.
 
CataclysmZA said:
No, Youtube performance on most IS-based accounts during the early evening, which is "Netflix time", is pretty bad on the basic uncapped accounts. If I paid for a 2Mb line and account, I'd also expect a reasonable 1.8Mb/s of throughput for video streaming. Its only fair that you get what you pay for.
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You're paying for a highly contended home account.

Just some perspective.

Everyone should at least be on the Web Africa Business accounts as a minimum.
 
MightyQuin said:
There is your mistake right there. We have moved on and everybody by now realises that 2Mb Uncapped Home, is useless for anything apart from email and internet banking and browsing etc.

You want to stream and game etc. get Capped. These are the facts.
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Or business uncapped.
 
MightyQuin said:
There is your mistake right there. We have moved on and everybody by now realises that 2Mb Uncapped Home, is useless for anything apart from email and internet banking and browsing etc.

You want to stream and game etc. get Capped. These are the facts.
Click to expand...

Well then, excuse me for expecting to watch 720p Youtube videos on a Home uncapped product in my home for a flat rated internet access fee (not that I do, I pay for an account that is mostly unshaped because of the nature of my work). "Everyone by now" probably doesn't realise that accounts with names like "Home Uncapped" are subject to overselling of bandwidth because of the user profile of most subscribers buying them (i.e. low-usage users who typically don't take up too much bandwidth).

Should everyone on 2Mb Home Uncapped accounts be happy with 480p video, knowing that they paid for an account that advertises speeds up to 2Mb/s? Data is data, after all.
 
Chevron said:
You're paying for a highly contended home account.

Just some perspective.

Everyone should at least be on the Web Africa Business accounts as a minimum.
Click to expand...

I know that. Do other users know that? Probably not. They're being promised access to 2Mb/s of bandwidth, but there's a good chance they won't get to that level, at least on networks that do oversell bandwidth.

Everyone should be paying for a business account? That's crazy. That'll just push more people into a pool of users that will eventually have the same contention issue. Then it'll get put lower on the priority list and eventually the promise of mostly unshaped bandwidth falls away in order to make it more profitable.

We've seen that happen before. Afrihost Business shares bandwidth pools with the Home Capped users, but overcontention drove Afrihost to shape capped subscribers first.
 
CataclysmZA said:
I know that. Do other users know that? Probably not. They're being promised access to 2Mb/s of bandwidth, but there's a good chance they won't get to that level, at least on networks that do oversell bandwidth.

Everyone should be paying for a business account? That's crazy. That'll just push more people into a pool of users that will eventually have the same contention issue. Then it'll get put lower on the priority list and eventually the promise of mostly unshaped bandwidth falls away in order to make it more profitable.

We've seen that happen before. Afrihost Business shares bandwidth pools with the Home Capped users, but overcontention drove Afrihost to shape capped subscribers first.
Click to expand...

Afrihost sold their business accounts below cost which is why they are having issues now.

The equivalent accounts at Web Africa are the Business Pro accounts at almost double the price.

And no. The Pro accounts don't have the Afrihost issues as they are priced realistically.
 
CataclysmZA said:
Well then, excuse me for expecting to watch 720p Youtube videos on a Home uncapped product in my home for a flat rated internet access fee (not that I do, I pay for an account that is mostly unshaped because of the nature of my work). "Everyone by now" probably doesn't realise that accounts with names like "Home Uncapped" are subject to overselling of bandwidth because of the user profile of most subscribers buying them (i.e. low-usage users who typically don't take up too much bandwidth).

Should everyone on 2Mb Home Uncapped accounts be happy with 480p video, knowing that they paid for an account that advertises speeds up to 2Mb/s? Data is data, after all.
Click to expand...

Yes........
 
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