Call Centre Vacancies

[ic]

Do you guys want to apply for the job are do you want to become iBurst's HR Manager?

Just offering some advice - especially advice that is design not to hurt the pockets of iBursters any more than WBS already does.

PS: WBS had better not employ me as their HR Manager - the 1st day would be taken up with issuing written warnings, the 2nd day would be an extensive training plan, the 3rd day would involve taking kiddies away from their scripts & training them, if all else fails more written warnings...disciplinary hearings...steel tipped boot.

 

[MOLEMO]

Call Center Agents

I Would Like To Become A Call Center Agent!

 

[ic]

I Would Like To Become A Call Center Agent!

Dylan, please could you ask Sasan if he will pay for successful applicants to relocate to Jhb.

Thanks .

 

[Luke7777]

I'm sure that, in this age of technology, it won't be necessary for a call centre agent to be actually located in the main call centre. Correct me if I'm wrong, but not even Telkom does that anymore ?

 

[ic]

I'm sure that, in this age of technology, it won't be necessary for a call centre agent to be actually located in the main call centre. Correct me if I'm wrong, but not even Telkom does that anymore ?

Surely ye jesteth...are you saying that WBS should get with the times & have a distributed call centre?...I predict that hogs will levitate before that is realised...

 

[Jerry]

Surely ye jesteth...are you saying that WBS should get with the times & have a distributed call centre?...I predict that hogs will levitate before that is realised...

Levitating hogs can be done...with enough concentration!

 

[Luke7777]

My bad...forgot to add the
(bandwidth) hogs will only be allowed to levitate locally, since the intl atmosphere is too expensive

 

[rush]

I dont have any call center experience but I think I'd be perfect for the job, check out my l33t skills.

Caller: [insert any question here]
Me: Yes sir, it is your MTU, please set it to 1352 and call back in 7 days

sadly this is the truth

everyone from Thato to Sheila to Tyrone told me to change my MTU when I had bad signal

ok excuse me for being the one to rain on the parade here but this is two fold

a ) part time jobs or Students = lower pay
I wouldnt want to see a company like wbs taking advantage of the fact that they can pay minimum wage to uni students which they would probably do and exploit the people who are willing to be exploited.

also

b ) I would rather have someone skilled and not a part timer answering my call because of things like "Set your mtu"

 

[Darke]

sadly this is the truth

a ) part time jobs or Students = lower pay
I wouldnt want to see a company like wbs taking advantage of the fact that they can pay minimum wage to uni students which they would probably do and exploit the people who are willing to be exploited.

also

b ) I would rather have someone skilled and not a part timer answering my call because of things like "Set your mtu"

a) ... Willing to get any form of work for extra cash and experience in the job field, not too bad? Exploitation can be a two way street.

b)... Having someone presumably trained and skilled telling me to check my MTU settings or a a student is one and the same to me.

 

[seburn]

Given that the staff are not technical, they are given instructions by technical ppl.

If caller x say i have problem y give answer z.

There is no problem with this system being used by others.
In Wbs's case they always mention the mtu even if you have called like 15 times. They have been told to do this by a technical guy - for goodness knows what reason- besides that they did not have a solution other than that

They are now comming up with other solutions but I still don't believe that a technical guy will be better than any tom **** or harry if he is not informed of and wbs haven't found out all the problems and solutions to customer x's phone call

 

[rush]

rather spend some money re training the existing staff

 

[fergus]

... but I still don't believe that a technical guy will be better than any tom **** or harry if he is not informed of ...

Sies! Mind your language!!!

 

[nocilah]

my dream help desk call:

- answered in under 1 minute
- any time 24/7
- person can speak english
- does not mention mtu's once
- does not mention spyware/virus activity once
- listens to my problem
- admits when they dont know and makes an effort to find out
- calls me back to let me know what the problem is and how to sort it out or if
it is an external problem tells me what the problem is and the what ETA is
- does not lie

ahhh... but then like i said my dream helpdesk call

 

[seburn]

Hey If you are a first time caller MTU would be a good thing to mention, But I suppose their 'software' should set all that including your connection for you (can be done).
BIG SUGGESTION WBS - Make the software & save all that time on MTU related calls!

As for admits they are wrong & when they donno & calls back- I have seen this from wbs (on odd occation).

What you want from wbs is then

-call response under 5 mins (realistic)
-24/7
-Listen first ask later
-Good Language proficiency
-Well Trained
-Admits faults and Resolves them in a set time
-Calls are logged and follow ups are made on schedule
-Any false information given by helpdesk can be reported and disciplinary action must take place

 

[Cruz_69]

hi i would like an oppurtunity for a job
i have completed a 3 year diploma last year

 

[marine1]

Are you kidding? This is 3 yrs old

 

[Pilgrim]

adlo the problem is that not everyone has the comminication skills to talk to clients on the phone, alot of technical people are extremly good at what they do but on the other hand cant talk to clients at all.

So you are saying it is better to get through to an idiot that can tell you that he/she does not have any clue how to solve your problem than getting to a person that can help you if you just use a bit of patience understanding him/her.

Hmm, let me think: "Useless idiot I can understand" or "Useful person that I must have some patience with".

<sarcasm>Tough choice</sarcasm>

No wonder ibust is going down the drains...

 

[Ekhaatvensters]

Are you kidding? This is 3 yrs old

So is his diploma, he must have started studying as soon as he read this thread. It makes sense.

Pilgrim: Slimothy isn't around here anymore, and these posts are from 2005.

 

[MrH]

hi i would like an oppurtunity for a job
i have completed a 3 year diploma last year

Looks like you are over qualified for the position, what they are or rather were looking for at the time were people with less than 1/2 a braincell, which I guess with your "3 year diploma" does not include yourself.

 

[phelos]

Phelos

Dylan why dont you give people with qualification and no experience in call centre a chance cause thats the only way we can have experience.I envy working in a call centre but almost all the posts require experience.