cancel telkom

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bar1

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Hi,

whats the best way to cancel my telkom ADSL ?

Regards,
Bar1
 
i would recommend going to a telkom Store and filling out teh details 30 days notice but at least you will have somehing in pen and paper that you cancelled. As you know their billing dept is horrible.
 
flamevector said:
i would recommend going to a telkom Store and filling out teh details 30 days notice but at least you will have somehing in pen and paper that you cancelled. As you know their billing dept iyeah horrible.
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yea....thats why i am asking.
 
it is theoretically impossible from what I have read here.

You can't. Move you and your family to another country and change your last name. There. Cancelled.
 
so now i have to wait.....is there a way (maybe on the website) that i can confirm my account is cancelled?
 
got an sms with a reference number...
does anyone know how long it'll take?approximately....
don't wanna order the fibre too quickly but also don't wanna get stuck without internet.
 
bar1 said:
got an sms with a reference number...
does anyone know how long it'll take?approximately....
don't wanna order the fibre too quickly but also don't wanna get stuck without internet.
Click to expand...

Cancel ADSL after FTTH is a better way to avoid a black hole. It's the way I will be approaching my cancellation.
 
flamevector said:
i would recommend going to a telkom Store and filling out teh details 30 days notice but at least you will have somehing in pen and paper that you cancelled. As you know their billing dept is horrible.
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You might be able to get a form to complete, but the store will not action it.
You have to either phone or fax in the cancellation (and then not have written proof of cancellation!), or e-mail the cancellation to them (and keep the mail trails - you'll need them!).

They will ignore whatever you do, and will keep on adding charges to your account. Keep on re-sending them your emails with the completed form w.r.t. cancellation attached.

Telkom will eventually send their collectors after you, do or don't give them hassles as you please, but then send them your cancellation e-mail trail and tell them to go away (in whatever phrase you prefer).

Telkom will then elect to ignore their collectors and send their lawyers after you. Send them the same cancellations emails and quote the NCA (read up on it) and tell them you are willing to see them in court, but legal precedent points towards them NOT winning the fight.

In my case they have been quite for a few months now....
 
send a blank email to [email protected] and in response you will get instructions

Dear Customer
We hereby acknowledge receipt of your fixed line Consumer Contract and Services Cancellation/Retention Request. A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available.
Please be advised that:
• This mailbox handles consumer fixed line cancellation requests only and for all other requests e.g. Billing, Faults, DSL Speed issues or Order Progress, please call Telkom on 10210.
• Please note that all cancellation requests must be accompanied by a completed and signed “Consumer Contract and Services Request” form. The form is available at http://tiny.cc/canceltelkom.
• Please include proof of the account holder’s identification or duly authorised person’s identification (copy of SA ID or passport).
• Copy of death certificate (where applicable).
• Failure to provide the above could lead to unnecessary delays.
• If you resend your request to include supporting documentation, then please also include the Cancellation Request form in the same email.
• Moves and relocations can be completed online at www.telkom.co.za/moving
• For Business fixed cancellation requests, please provide a cancelation letter on the company letterhead accompanied by a copy or the account holder’s ID to [email protected]. The business cancellation from is available at http://tiny.cc/cancelbusiness.
• IF you have a DSL service with another service provider please first contact your DSL services provider, cancel your DSL with them and inform them to convert your DSL line back to a voice service (PSTN). Once confirmed, then please email your voice line cancellation request to Telkom. The form is available at http://tiny.cc/canceltelkom.
Please note that a standard written notice period applies in terms of changes to Telkom products and services.

Kind Regards
Telkom
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Honestly, fill out your cancellation form, then PM TelkomZA, otherwise your line will never be cancelled.
 
flamevector said:
i would recommend going to a telkom Store and filling out teh details 30 days notice but at least you will have somehing in pen and paper that you cancelled. As you know their billing dept is horrible.
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Believe me i know this,month 7 and i have had managers,supervisors(not normal visors) contact me and NOTHING happened.
 
bar1 said:
got an sms with a reference number...
does anyone know how long it'll take?approximately....
don't wanna order the fibre too quickly but also don't wanna get stuck without internet.
Click to expand...
You people make me sick! with your fancy wancy fibre .. :(
 
I'm in the same boat. Been trying to cancel a Telkom account since March 2017.

Emailed them the cancellation forms and called the helpdesk to no avail. 2 months later and I'm still being charged for an account I don't use. Reminds me of OpenWeb. Sigh.
 
Same issue. The cancellation "failed" requiring the backoffice to fix it but no one does. Used every avenue to contact telkom and they all shrug their shoulders. Have PM'd telkomza hopefully it helps.
 
Am I right when saying if you cancel your Telkom ADSL contract that you are liable to pay the entire contract in full before you can walk away?
 
guys i cancelled my telkom adsl this month (i kept the voice line) was pretty easy and telkom were on par believe it or not.

i emailed [email protected] and was told to fill out a form. i filled out the form and emailed them back and within 3 days telkom called me to confirm the cancellation etc

they even backdated the cancellation to the beginning of the month so that i didnt have to pay another month for the adsl.
 
ryu said:
guys i cancelled my telkom adsl this month (i kept the voice line) was pretty easy and telkom were on par believe it or not.

i emailed [email protected] and was told to fill out a form. i filled out the form and emailed them back and within 3 days telkom called me to confirm the cancellation etc

they even backdated the cancellation to the beginning of the month so that i didnt have to pay another month for the adsl.
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How long have you been paying on this contract and what was the reason for cancellation if I may ask ?
 
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