Username:
[email protected] Name: xxxxxxxxxxxxx
Cell phone: xxx-xxx-xxxx Address: xxxxxxxxxxxxx
Account number: xxxxxxxx xxxxxxxxxxxxx
Package: 3Gig month-to-month xxxxxxxxxxxxx
Tower: Northcliff
Area: xxxxxxxxxxx
I, Xxxxxxx Xxxxxxxxxxxxxx, hereby give iBurst 1 month notice to cancel my 3Gig Month-to-Month account.
I have been with iBurst since they have started and were a loyal customer with iBurst.
I have never been in arrear with my payments; accept for the time that your account department screwed up at their side for not deducting my subscription for 3 months, from my account. In this case I gave them permission to deduct the outstanding amount at once from my account. I have been very accommodated towards your account department seeing that it was not my fault, but theirs.
I still have a letter from iBurst that they will, and I quote a letter from iBurst, on the 28th of July 2006;
“IN AN ONGOING EFFORT TO IMPROVE OUR SERVICE OFFERING WE HAVE UPGRADED OUR BACK-OFFICE SYSTEMS. YOU MAY HAVE NOTICED THAT YOU NOW RECEIVE INVOICES BY POST AS WELL AS ELECTRONICALLY, AND STATEMENTS WILL BE AVAILABLE IN THIS MANNER IN THE NEAR FUTURE” end quote.
I have received Tax invoices up to the 15th of September 2006 and nothing after that. No e-mail invoice was send to me since the “DEAR VALUED SUBSCRIBER” letter on the 28th of July 2006.
I am very disappointed the way that iBurst is discriminating against me as a month-to-month user, for all these years doing business with iBurst, not offering month-to-month subscribers the same deal as for users with a 24 month contract. How can iBurst call me a “DEAR VALUED SUBSCRIBER” if I do not classify for the same deal as for 24 month subscribers. This is openly the biggest discrimination I have ever seen in my life.
I still have outstanding fault reports since September 2006.
1. Overload of tower in our area.
2. Slow connection during business hours.
3. Continuous dropping of connection.
Etc. etc. and the list go on.
iBurst had 3 Technical guys at my premises to test and see what can be done, and could not, until today come up with a concrete solution. They had the same problem as I have reported to the helpdesk.
Lastly, a technician from the towers was out at my place and he has showed me on his laptop that the tower is totally overload and congested.
I have stated right at the beginning to the helpdesk, that the problem does not lie with my equipment but with the tower that have to supply a service to this area.
No solutions or effort came from iBurst to solve the problem.
I’ve been informed by your advanced technical department, that iBurst is in the process of adding filler towers in this area to ease the overload of the Northcliff tower within the next 4 month. This is now the 6th month and nothing has happened.
I would like to express my thanks to the few, and I quote, “FEW”, staff members at iBurst who tried to help me with my problems. It seems to me that they are no longer with iBurst because I haven’t heard from them again.
Please send me a confirmation of acceptance of cancellation and the date on which the service will be ended.
Thank You.
Xxxxx Xxxxxxxxxx.
