Cancelling voice line

vicci said:
View attachment 845705

Can somone explain to me what the bottom two things are? I only have a voice and LTE internet contract
Click to expand...
TIN is Telkom internet, usually associated with their ADSL packages. Didn't you previously have ADSL which was migrated to LTE when they threatened to cut copper earlier? The bottom one is a ref similar to the TIN one the difference is that it is linked to a wireless internet service.
 
Razer0 said:
I cancelled the line only to have been sent a confused SMS saying that I should reapply for service cancellation.

Dear Valued Customer,please note youre cancellation request isnt clear and does not include all services that need to be cancelled. You have an active broadband 0317763136-1. Kindly resubmit your cancellation request online, Kindly follow Online Cancellation Process: Go to Telkom Profile, Select Services, Upload and resubmit. Kind Regards, TelkomSA
Click to expand...
What has happened since then? Please indulge us!
 
"D" said:
What has happened since then? Please indulge us!
Click to expand...
No progress. Given the comments above I am disinclined to think it can be done. Maybe I'll pop into a local Telkom shop and attempt my R200 saving that way
 
I have been using for a quite a number of years:
- A 2Mb/s ADSL line from Telkom,
- Voice Service from Telkom, which we never used,
- Fat Pipe data account from Vox.

I logged on to the telkom.co.za website, and tried to cancel my Voice service only, as described in post #10. At first it seemed successful, but later I also received a SMS, stating that I must resubmit my cancellation. I later received a call from Telkom Sales Department, and was informed that I have to first cancel both ADSL line and Voice service, or none at all. To get the naked ADSL, I then have to apply from Telkom, or any ISP of my choice.

I emailed Vox, and was phoned back, confirming that I have to request Telkom to cancel both ADSL line and Voice service by the 15th of June, where-after Vox will arrange for my naked ADSL line to be connected. Apparently, although the same copper line is used, there is also some hardware that needs to be swapped, and it is not merely a software switch.

This time the Telkom cancellations were successful, and I am now just waiting for the 15th of June when the change-over will happen.

I decided to move my line rental to Vox, even though it is slightly more expensive than Telkom. Main reasons are:
- I had no problems in the past with Vox.
- I find it very difficult to communicate with the Telkom call centre, and cannot easily make out what they are trying to say. Maybe my hearing is going for a loop!!
 
I appreciate this info, @TeMoeg ... please keep us updated even if you feel a bit worn down by Telkom. ;)

By the way, what do you mean by Vox being "slightly" more expensive than Telkom? They are way more expensive!

If you sign up for a 4Mbps Pure xDSL / Naked xDSL service, there is a R1647 price difference over two years, in addition to the cost (as well as delivery cost) of a router.

My calcs:

Save R819 total in the first six months. ( 6 x [R375 - R199] )
Then save R46 per month thereafter. (R375 - R329)
That's a saving of R1647 total over 2 years, plus you get a free router in addition to that.
There are similar savings available on the other Telkom xDSL packages (10Mbps, 20Mbps, 40Mbps) currently on offer.

Conclusion: Telkom has the upper hand on offerings involving their own legacy infrastructure, unfortunately...
 
Last edited:
This is what happened to me:

  • Cancelled my line on Telkom Portal
  • Immediately received an email that my request to cancel has been received.
  • Got what I thought was my final bill via email at the end of that month.
  • Received another bill at the end of the next month.
  • Called them and was told that the cancellation did not happen and I am liable for the extra month, but it will be my final bill.
  • Paid that bill.
  • Received another bill at the end of that month.
  • Called them and politely asked WTF ??
  • Was told that it will be escalated and that they owe me R700 from my original deposit so will offset etc.
  • Received another bill at the end of that month.
  • Stopped paying them and stopped calling.
  • Telkom handed me over and scumbag lawyer firm started calling. Told them the story and sent them all emails between myself and Telkom. Told them that was the first and the last call from them I am answering.
  • Was informed by this firm a month later that Telkom instructed them to close the case.
  • Started receiving sms' and calls from a new lawyer firm. Told them I owe nothing and to fuk off.
  • Recently it seems that I was handed over to yet another lawyer firm..these PMP sharks that use autodialers to call you at all hours.
  • Systematically blocking them on each new number they call from.
  • This has been going on since May 2019.
In a nutshell: Good luck cancelling Telkom. Many other stories like this, even a whole thread, here on MyBB.
 
"D" said:
I appreciate this info, @TeMoeg ... please keep us updated even if you feel a bit worn down by Telkom. ;)
By the way, what do you mean by Vox being slightly more expensive than Telkom?
If you sign up for a 4Mbps Pure xDSL / Naked xDSL service, there is a R1647 price difference over two years, in addition to the cost (as well as delivery cost) of a router.

My calcs:

Save R819 total in the first six months. ( 6 x [R375 - R199] )
Then save R46 per month thereafter. (R375 - R329)
That's a saving of R1647 total over two years, plus you get a free router in addition to that.
There are similar savings available on the other Telkom xDSL packages (10Mbps, 20Mbps, 40Mbps) currently on offer.
Telkom has the upper hand on offerings involving their own legacy infrastructure, unfortunately...
Click to expand...
I don't have any personal experience with Telkom data accounts, however some of my family members had some bad experiences. Also, Telkom screwed me out of R210 /month for all these years, for a service which I never used, and never wanted to begin with. Now that I have a choice, this investment of R46 /month will give me peace of mind, to keep my business from them.
 
TeMoeg said:
Now that I have a choice, this investment of R46 /month will give me peace of mind, to keep my business from them.
Click to expand...
I understand the dilemma with Telkom but the saving isn't R46/month, is it? (From a purely financial perspective, I want to know whether there are indeed substantial savings, or not.)

R1647 divided by 24 months is a saving of R68 per month.
R1647 plus (let's say) R750 for a new sealed router is a saving of R100 per month over 24 months. (Telkom includes a router, Vox does not.)

Are my calcs incorrect or correct?
 
"D" said:
I understand the dilemma with Telkom but the saving isn't R46/month, is it? (From a purely financial perspective, I want to know whether there are indeed substantial savings, or not.)

R1647 divided by 24 months is a saving of R68 per month.
R1647 plus (let's say) R750 for a new sealed router is a saving of R100 per month over 24 months. (Telkom includes a router, Vox does not.)

Are my calcs incorrect or correct?
Click to expand...
Theoretically you are correct, although there will be strings attached with Telkom (24 Months contract). I have my own routers, and thus do not need those of Telkom.

I see the extra monthly fee as a good investment, and is my contribution to bring competition to the table.
 
Progress report on my voice line cancellation:

- I was told by Vox to first cancel both Telkom Internet Line, and Voice Service, whereafter Vox would apply at Telkom for the Internet line only. Apparently there is also some small hardware change to take place, and is not just a software switch.
- I cancelled with Telkom at their online portal at the beginning of June with a 30 day notice. I received a few SMS's stating that the cancellation will be successful.
- My Internet and phone line was cut off last night by Telkom. I notified Vox, who applied for the naked ADSL service at Telkom. I was only now told by Vox that the ADSL service could take up to TWO weeks to restore (Maybe this is Telkom's way to discourage competition).
- I am using mobile data in the meantime, using USB tethering from my phone to my desktop.
- I expect one more Telkom invoice next month, since they are always one month behind.

I will report back on the progress after completion of the process.
 
Progress report on my voice line cancellation and Naked ADSL experience:
- I have been without ADSL Internet for 10 days and had to use expensive mobile data for essentials only.
- Today a Telkom technician visited my home and restored my ADSL connection by making some changes in the distribution box up the street.
- My old Vox username and password still worked fine on my Internet-facing router, as did my LAN and WiFi router without any changes.
- The Download speed sinchronized at 5120 kbps and Upload at 508 kbps.
- All that remains of the change-over process is the last Telkom debit order at the end of July 2020.
 
I am about to call MWEB to start this very same process. The lack of information on the respective websites is annoying.
I would go fiber, but it is not even close to being available in my area yet.

I work from home so I am going to have to proceed with caution..
 
TeMoeg said:
Progress report on my voice line cancellation and Naked ADSL experience:
- I have been without ADSL Internet for 10 days and had to use expensive mobile data for essentials only.
- Today a Telkom technician visited my home and restored my ADSL connection by making some changes in the distribution box up the street.
- My old Vox username and password still worked fine on my Internet-facing router, as did my LAN and WiFi router without any changes.
- The Download speed sinchronized at 5120 kbps and Upload at 508 kbps.
- All that remains of the change-over process is the last Telkom debit order at the end of July 2020.
Click to expand...
Update please @TeMoeg
 
I walked into a telkom shop today to query on cancellation and was told that the only option I have after cancellation was to sign up with a bundle: telkom adsl + internet package.

:rolleyes:

Going to explore temoeg's route through independant ISP.
 
For EXISTING adsl users that want to switch to pure dsl.

Click on the pic in the link for email. Did it for someone with a 2mb line in a remote town last week. He was called in 2 days and application went well.
LINK

Offer is till March 2021.
1601719531228.jpeg
24 month contract includes the router and discount.
Month to month also available.
1601719751812.png
 
So I phoned in and blasted an opportunity after 30+ minutes on the phone with the first consultant who I requested to cancel the land line, of which he offered to change to the R329 deal above in post #56.

I panicked, tried to phone back and, well, the rest of the consultants thereafter didn't know what I was talking about or was sending me around in circles. 2 hours wasted.

I am on month to month.
 
Razer0 said:
Update please @TeMoeg
Click to expand...
I eventually ended up with Telkom, after stripping my moer for being seriously overcharged for the first month by Vox. Vox did NOT cancel my previous Fat Pipe Service, and instead signed me up for 2 ADSL services on the same line!!! I then cancelled everything with Vox, and signed up with the Telkom R199 / six months deal. Please see this post: https://mybroadband.co.za/forum/threads/vox-pure-dsl.1087535/reply?quote=25842250

So far, so good. I did not notice any difference in quality of service, or line speed, with Telkom.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X