Cancelling voice line

I cancelled the line only to have been sent a confused SMS saying that I should reapply for service cancellation.

Dear Valued Customer,please note youre cancellation request isnt clear and does not include all services that need to be cancelled. You have an active broadband 0317763136-1. Kindly resubmit your cancellation request online, Kindly follow Online Cancellation Process: Go to Telkom Profile, Select Services, Upload and resubmit. Kind Regards, TelkomSA
 
I was told I cannot cancel since mine was a package deal. Serves me right for being so desperate for fibre that I signed the contract. Oh well, nothing that getting a new ISP won't fix..
 
Well AfriGuy confirmed that you cannot have adsl/vdsl with Afrihost without having a telephone line. So at this stage does not look good to save the R210.
 
EnT@nGleD said:
Well AfriGuy confirmed that you cannot have adsl/vdsl with Afrihost without having a telephone line. So at this stage does not look good to save the R210.
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There's so many contradicting messages from them. Some representatives have absolutely no idea about it, while I've also been told that they'll send out an email when everything has been finalised.
 
I got an SMS that the voice line was successfully cancelled but it's still listed in my services and I still have internet, so idk what's going on atm. Gonna have to phone them I guess.
 
So for some reason Telkom decided that I want to cancel my whole ADSL package not just my voice line. I'm gonna have to speak to them on the phone seeing that their website nor their app actually works. Also seems like ISPs have 0 idea what is going on atm with Telkom's naked ADSL so it's a good idea to wait a few months before trying to get naked adsl.
 
I applied for naked dsl with Telkom and they phoned me and told me that there is no naked dsl and they can't give me dsl line without a voice line. They also say they can only give the dsl line on a 24 month contract, yet it says on the Telkom site you can get the dsl line on month to month and the voice line is extra\optional. So What the heck is going on...can we get naked dsl or not??
 
Tried twice to cancel the phone part online.
Eventually received notificaton and ref. nr. with the normal 30 to 60 days etc. Line still working at this stage but that is understandable - read 30 days cancelation.
I do not have a 24 mth contract - month to month and pay via eft.
End of June - hopefully.
 
Do you plan on using your internet still? Because atm isps can only give you data if you have a voice line active. Telkom will also most likely try to cancel your dsl too.
 
#29
Yes. Telkom my ISP. So nothing changes except phone line/part gone.
Why will they cancel the adsl? Positive man, life is to short to let this sh.t upset your life. :)
 
JustAsk said:
You DO need the telephone line, what you don't need is the voice service on the telephone line.
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Apparently you still can't get it without the voice service so you still have to pay the R210 extra. I don't know what happened to naked dsl...it does not seem to exist.
 
Because that's exactly what they did to me. Spoke to a representative, got the green light then went to cancel voice only and they cancelled my dsl too. There is no positive with Telkom haha
 
Rohan said:
Apparently you still can't get it without the voice service so you still have to pay the R210 extra. I don't know what happened to naked dsl...it does not seem to exist.
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You just need to wait for the proper launch from more isps. You've been paying the voice part for years now, a month or 2 aint gonna hurt.
 
Maybe mistake on your side? :X3:
Telkom A1 where I stay!!!!
Hope it stays that way.
 
JustAsk said:
You just need to wait for the proper launch from more isps. You've been paying the voice part for years now, a month or 2 aint gonna hurt.
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An extra R420 that's completely unnecessary and a waste of money may very well hurt for some people, especially during this time...
 
So today I called Telkom on 10213 and they told me naked DSL is only available if Telkom is your ISP, which seems crazy. Nevermind what the Openserve CEO announced in April...go figure.

Spoke to Afrihost consultant (Justin) who said that I can cancel my Telkom line and I'll be fine...

What to do and who to believe!!!!??? SO frustrating
 
tkbaby said:
So today I called Telkom on 10213 and they told me naked DSL is only available if Telkom is your ISP, which seems crazy.
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If the consultant is correct, the Competition Commission is gonna have a field day...
 
deesef said:
If the consultant is correct, the Competition Commission is gonna have a field day...
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Well I emailed Telkom and posted the article with the quotes from Openserve CEO where he states any ISP and this is the reply from Telkom

F3E7D624-58AD-4304-95F6-24880E3E78CF.png
 
Screenshot_2020-05-25 Telkom SA SOC Limited.png

Can somone explain to me what the bottom two things are? I only have a voice and LTE internet contract
 
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