Cannot get access to Afrihost Client Zone

P

Pierre le Riche

Member
Joined
Oct 16, 2003
Messages
12
Reaction score
0
Location
.
Afrihost,

On Monday your Client Zone decided that it would no longer allow us to log in without a OTP. Unfortunately the cellphone number you're sending those OTPs to is no longer accessible. In the meantime our e-mail is broken and we cannot fix it.

We've done everything you've asked, sent numerous e-mails and called multiple times, but it's been 5 days now and our request to change the OTP number has still not been actioned. I'm pulling my hear out of my head in frustration.

The ticket number is AEQ-170-74132. Please help!

Thanks.
 
Pierre le Riche said:
Afrihost,

On Monday your Client Zone decided that it would no longer allow us to log in without a OTP. Unfortunately the cellphone number you're sending those OTPs to is no longer accessible. In the meantime our e-mail is broken and we cannot fix it.

We've done everything you've asked, sent numerous e-mails and called multiple times, but it's been 5 days now and our request to change the OTP number has still not been actioned. I'm pulling my hear out of my head in frustration.

The ticket number is AEQ-170-74132. Please help!

Thanks.
Click to expand...

That is not good at all.

I can see that the last messages you sent to us asked us to change your number. We aren't allowed to do this as we cannot make changes to your personal information. I know that you cannot log in without your OTP. I can email this to you and you will need login to your ClientZone > My Account - here you will be able to change your number.
 
Hi AfriNatic,

Could you please e-mail me the OTP? Would it allow me to change the number after logging in with that OTP? I suspect that once I try to change the number it will send yet another OTP, and I'll be back to square one.

Thanks,
Pierre
 
Pierre le Riche said:
Hi AfriNatic,

Could you please e-mail me the OTP? Would it allow me to change the number after logging in with that OTP? I suspect that once I try to change the number it will send yet another OTP, and I'll be back to square one.

Thanks,
Pierre
Click to expand...

I am so sorry that I am only getting to you now. Please send me your email address via PM and I will do this for you.

Again, so sorry that I am only doing this now.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X