Canon 650 D Lens connectivity issue

johncgalloway

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Hi

I've been having this problem on and off, since about 3 or 4 months after buying the camera at Paarl Game. Though the first time it happened, I got the error "code 01, lens is not making contact with the body, please clean the contact points". I took the lens off, using a soft cloth I rubbed the contact points, reAttached the lens and it seemingly worked.

So fast forward another couple of months (the camera is almost a year old by then) and the problem resurfaces with a vengeance, but the cleaning thing, and popping on the smaller lens and then popping on the zoom lens again, seems to solve this. Then a couple of months later same thing happened as I wanted to take pictures at a concert. After cleaning the contacts, it worked, but I also had to swop out the lenses for it to "reset". The last time was two or so months ago, and just last week I wanted to take pictures of the Venus Jupiter pairing, same error code, nothing would work. No amount of brushing or wiping or swopping out lenses worked. Eventually I took out the battery, took off the lenses and stored the camera with the intent to take it back to Game (it's still under 2 year warranty and I have extended warranty.)

Monday evening I thought to give it another go, and all of a sudden it works like a charm.


Now here is the thing, I've only used the camera a couple of times since I bought it, in fact I would estimate this issue cropped up around 30% of the times I used it. I store the camera in a safe way, battery removed etc. And it has never, ever been in the rain, exposed to the elements or even had so much as a drop of water on the body.

What could be causing this? I estimate I've used the camera around 20 times, since I bought it a year and a half (more or less) ago.
 
This is not normal. I change between the 3 lenses on my 550D regularly and I've never once seen this issue. Attaching lenses should be foolproof as long as you get the red/white dots lined up.

Take a photo of the error message with your cellphone and take the camera back to Game saying it's faulty and ask for an immediate replacement.
 
Probably a problem with the lens but, as suggested, take a photo of the fault so you can show it to Game.
 
Does it only happen with one specific lense, or on different lenses?
I'd be interested to hear what Game say, isn't it usually only a 1 year warranty?
 
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