Jola
Honorary Master
Have my boss's home PC here, trying to get it sorted for him.
He decided to discontinue using Norton AV a year or two ago, and has been using some free AV program.
Needless to say, he had a multitude of viruses, trojans, etc on the computer.
It was so badly stuffed that I had to repair XP Home SP2, and then install Norton AV2010, and then Malwarebytes' Anti-malware. I think that all the viruses, etc, are gone now, but I want to install SP3, partly as a final cleanout of all the stuff on the computer.
But I get a permissioning error ("Service Pack 3 setup error. Access is denied.") right at the end of the SP3 install process, which then rolls back. I have tried the suggestions on the Microsoft website, as well as some freeware utility which is also supposed to reset all the registry permissioning, but nothing works (eg http://support.microsoft.com/kb/950718/en-us).
I am doing this as an Administrator.
It is seeming more and more as if the only thing that will work is a format and clean install, but I would prefer not to do that as I don't want to try to get all the apps and stuff exactly to the way that they were.
Any ideas ?
He decided to discontinue using Norton AV a year or two ago, and has been using some free AV program.
Needless to say, he had a multitude of viruses, trojans, etc on the computer.
It was so badly stuffed that I had to repair XP Home SP2, and then install Norton AV2010, and then Malwarebytes' Anti-malware. I think that all the viruses, etc, are gone now, but I want to install SP3, partly as a final cleanout of all the stuff on the computer.
But I get a permissioning error ("Service Pack 3 setup error. Access is denied.") right at the end of the SP3 install process, which then rolls back. I have tried the suggestions on the Microsoft website, as well as some freeware utility which is also supposed to reset all the registry permissioning, but nothing works (eg http://support.microsoft.com/kb/950718/en-us).
I am doing this as an Administrator.
It is seeming more and more as if the only thing that will work is a format and clean install, but I would prefer not to do that as I don't want to try to get all the apps and stuff exactly to the way that they were.
Any ideas ?
