Capitec system upgrade zeroes balances

[lotus123]

Anyone else find that their Capitec account balances had gone to zero this morning?

Received a payment early this morning and the new available balance was R0. Checked the app and that showed the same balance, with another R14 000 000 000 000.00 (really that number!) in unprocessed payments, although the account detail page showed a correct balance.

Called the call centre ("high volume of calls") and the operator told me that an upgrade had gone rogue, and they were working to fix it. Told me not to use my card at ATM or merchants, because it would fail.

Still not fixed.

 

[oldBastard]

Yea same here

 

[midnightcaller]

Just used my card 5 minutes ago. No problems. Transaction went thru

 

[oldBastard]

Web interface says R0, app shows correct available balance.

 

[Sinbad]

/quickly transfers bond to crapitec

 

[Kosmik]

Some development team is having a bad day.....

 

[lotus123]

Fixed. (Whew!)

 

[cr@zydude]

Just used the app, balance is correct. I also got a message saying that Vodacom, MTN and Cell C users are not charged for data to use the app anymore.

 

[Sinbad]

MTN users aren't charged for data to use the app because MTN data isn't working!

 

[lotus123]

Still not working!!!

Balance fixed on app, but "insufficient funds" wherever I try now. Was about to fill up the car, but stopped at ATM first - that would have been a big problem otherwise! Airtime topup doesn't work either.

Stopped at Capitec branch and they say they can't help customers with cash withdrawals, even though they can verify funds there.

Just used the app, balance is correct. I also got a message saying that Vodacom, MTN and Cell C users are not charged for data to use the app anymore.

Not sure that's true. Tried to use app over 3G, out of airtime, won't connect.

 

[oldBastard]

Still not working!!!

Balance fixed on app, but "insufficient funds" wherever I try now. Was about to fill up the car, but stopped at ATM first - that would have been a big problem otherwise! Airtime topup doesn't work either.

Stopped at Capitec branch and they say they can't help customers with cash withdrawals, even though they can verify funds there.



Not sure that's true. Tried to use app over 3G, out of airtime, won't connect.

RE: Charged for data, I presume normal T&C's apply that you must have a positive balance.

Haven't tried to use my card yet.

 

[lotus123]

you must have a positive balance.

Yes, that's probably the problem.

 

[Ho3n3r]

R0.00 balance is my default balance anyway, so I wouldn't be able to tell the difference.

 

[Ho3n3r]

Kidding, it worked fine for me about an hour ago, and checked again now, still fine.

 

[lotus123]

Haven't tried to use my card yet.

Maybe just try something tame like a prepaid airtime topup first, or at an ATM.

 

[oldBastard]

Yes, that's probably the problem.

On your sim not your bank balance.

 

[Magandroid]

My accounts look fine. Still saying over +R2 000 000 in each of the 4 accounts. Phew.

 

[Ho3n3r]

My accounts look fine. Still saying over +R2 000 000 in each of the 4 accounts. Phew.

Now we know where everyone else's money ended up.

 

[lotus123]

Finally working, but only after I tweeted them asking for the CEO's email address. Suddenly it was "PM your contact details".

 

[backstreetboy]

Finally working, but only after I tweeted them asking for the CEO's email address. Suddenly it was "PM your contact details".

Your Google Broke?

Capitec Bank Holdings


Mr Gerrie Fourie CEO

Email [email protected]
Telephone +27 21 809 5900
Fax +27 21 880 1130
Mobile 082 800 9398
Website http://www.capitecbank.co.za
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