Capped on Uncapped anytime VAS

D

DagegeN

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Joined
Jun 1, 2006
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Location
Aston Manor, Kempton Park
I have been redirected to their "your'e capped" landing page for a past 2 days.

And i have been through the call center that at this stage can not indicate to me what the direct problem is..

Anyone having the same issues?
 
DagegeN said:
LOL yeah i know ... unfortunately i don't have available ADSL ports in my neighborhood
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They free up frequently. first come first served, so you may want to keep an order open with Telkom for it. ;)
 
Call center says it is resolved. Apparently at +- 11am
 
And the agent lied, still same error.
 
Hmm okies I am not home yet so can't say.
Myself to iBurst:
A query has been submitted via the website. The details of the query are below:

Name:
Email:
Contact No:
Contract Term: none
Contact Back: yes
Username:
Query: Good day.
Since yesterday i have had no internet connectivity from my iBurst account. However today I was continuously redirected to the 'You are capped" landing page. I do not understand how this is possible as i have the 128 Uncapped Anytime VAS on my account.
I had to purchase a data bundle just to have internet connectivity again.

Please explain what is happening.
This mail is intended to go to: [email protected]
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Reply from them:
Good day

Please be advised this was due to security changes during a maintenance we did from the beginning of the month. This issue has since been completed and we are working on a one on one basis to any of our clients still failing to connect. Please revert back if you are still affected.

We would also like to apologise for the late response.

Regards

Enock
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Please note we are experiencing issues with regards to bandwidth usage not updating.
Our systems department are currently working on it
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@DagegeN Doubt that your problem is fixed, callcenter agent I spoke to have no eta on when it is going to be fixed.

What is irritating to me is that there is no acknowledgment on iburst site that there is a problem, not on their twitter or facebook either.
 
I now appear to have "reached my bandwidth cap" - on the 10th of the month - despite the fact that I had a full month's cap left over going into the month (ie although I have never in the last few years managed to use my full Anytime allowance and have built up extra, I have now supposedly used up all the extra PLUS this month's cap in 9 days).

IBURST - NOT POSSIBLE!

Where the "F" has my bandwidth gone??? Will a rep KINDLY RESPOND?
 
The iBurst Website usage report has not worked for quite a while. Ginngs reported that he had received no usage emails here since March 31. Early this morning it started working again and the figures are totally messed up.
No Data carried over although I know there was +- 20 GB of data due to be carried over.
I am also on Uncapped anytime VAS and Max 25+ and it has deducted a lot of data (13GB) from Midnight to Morning Used. That should not happen with Uncapped anytime VAS.
 
DagegeN said:
Hmmm seems like this has gone for a ball of snot again ..... !!!!
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Same here.
I'm still not getting usage reports but what is patently clear to me is
(1) my data from last month was NOT carried over
(2) Midnight to morning data is NOT being zero rated.
I have attempted using ALL FORMS OF COMMUNICATION to get this resolved and so far these aspects have not been addressed.
And as for being "out of data" on an "Uncapped service"? WHAT AM I PAYING FOR?????
 
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