Cell C are crooks

[DAEFF]

I bought a campaign 5GB bundle that expires in 48 hours at around 6PM on the 1 Nov.

Then same day near midnight I got a 10GB anytime and 20GB nite learning bundle that expires 1 Dec from my institution. (The campaign 5GB bundle was at 4.16GB).

Cell C basically used the anytime bundle for internet. When I call their call centre, an agent stated it’s supposed to use the campaign bundles first instead of the 10GB. He escalated it, stating I will be reimbursed. Ref number 2110200632

As of now, the 10GB learning bundle is sitting at 6.8GB while the 5GB campaign data is still stuck at 4.16 and is expiring today.


I screenshotted the below picture yesterday when I noticed Cell C using the incorrect bundle for internet. I would never recommend this company.

 

[Cell_C]

Hi DAEFF,

Thank you for contacting us regarding your data depletion query.

Our Team has received your Hello Peter review and you will be contacted within 24 working hours.

Hello Peter reference number: 2110302494

^TN

​

 

[DAEFF]

Hi DAEFF,

Thank you for contacting us regarding your data depletion query.

Our Team has received your Hello Peter review and you will be contacted within 24 working hours.

Hello Peter reference number: 2110302494

^TN

N

You replied to my Hello Petter *privately* “Hello out turn around time is 24 to 48 hours”. We are now crossing into 72 hours and you haven’t done anything about this.

Your agents keep throwing me around and no one wants to take responsibility of my query. I have thrown thousands into Cell C services over the years and it’s regretful that this is how you treat your members. I have exams and no clue of what follows next in your response.

 

[Cell_C]

You replied to my Hello Petter *privately* “Hello out turn around time is 24 to 48 hours”. We are now crossing into 72 hours and you haven’t done anything about this.

Your agents keep throwing me around and no one wants to take responsibility of my query. I have thrown thousands into Cell C services over the years and it’s regretful that this is how you treat your members. I have exams and no clue of what follows next in your response.

Good day Daeff

Please accept our sincerest apologies as we follow up on this matter.

^NT

 

[DAEFF]

Good day Daeff

Please accept our sincerest apologies as we follow up on this matter.

^NT

This does not look good for you: