Cell C Contract Device Cost?

[morkhans]

So I received the first statement for my secondary Cell C contract. 12 month Straight Up 50 TopUp with an el' cheapo Nokia 1282. Check the invoice over, all is in order. On the back under itemised calls I discover a goods value stated as:

The goods (cellphone, speed stick, voucher etc) you received when you signed your contract are valued at R4479.31. This amount will decrease monthly.

How on earth does a Nokia 1282 cost R4479.31? What's even more ludicrous is when you go play with the contract builder you discover the following:

On 12 months:


On 1 month:


So essentially the value of the device for the duration of the 1 month contract is: R139. Which is a far cry from R4479.31?

Please can Cell C explain to me how this goods cost is calculated? I was also never told when signing my contract what the goods cost would be.

This just looks like a different spin on the traditional pay up in full for the remainder of your contract when you want to get out of it, which appears equally unethical to me.

 

[Budza]

Waiting for an answer- I'm about to sign another CellC contract.

 

[morkhans]

Waiting for an answer- I'm about to sign another CellC contract.

Well at least you can now do your own calcs with the contract builder and then ask the question in the store

 

[Cell_C]

So I received the first statement for my secondary Cell C contract. 12 month Straight Up 50 TopUp with an el' cheapo Nokia 1282. Check the invoice over, all is in order. On the back under itemised calls I discover a goods value stated as:



How on earth does a Nokia 1282 cost R4479.31? What's even more ludicrous is when you go play with the contract builder you discover the following:

On 12 months:
View attachment 46371

On 1 month:
View attachment 46373

So essentially the value of the device for the duration of the 1 month contract is: R139. Which is a far cry from R4479.31?

Please can Cell C explain to me how this goods cost is calculated? I was also never told when signing my contract what the goods cost would be.

This just looks like a different spin on the traditional pay up in full for the remainder of your contract when you want to get out of it, which appears equally unethical to me.

Hi morkhans

Did you sign the contract directly with Cell C? This might be the case if there is a voucher attached, e.g. if you signed the contract with Game, and received a voucher.

PM me your account details if this is not the case. Considering the handset value, R0.00 should be reflected instead.

Regards
*DM*

 

[morkhans]

Hi morkhans

Did you sign the contract directly with Cell C? This might be the case if there is a voucher attached, e.g. if you signed the contract with Game, and received a voucher.

PM me your account details if this is not the case. Considering the handset value, R0.00 should be reflected instead.

Regards
*DM*

Hi CellC

No vouchers or other promo stuff. Just the phone.

PM incoming...

 

[morkhans]

CellC, thanks for the assistance.

I went through my paper pile and found the print out summary the store gave me. It actually has the goods value at R4674.06 and states 24 months. So my bad for not checking the stuff the store gave me and assuming I had gotten what I had asked for.

Thanks for going the extra mile to zero the goods value and sorting out my contract term. Excellent service!!

 

[sajunky]

Assuming that somebody walked out from the store with new Samsung Galaxy phone, your post also benefited Cell C to pin-out a fraud.

 

[RichardG]

Consultant probably wanted to make an extra buck (commission). Glad you managed to find the initial contract paper.