Cell c cresta lied to me.

xrapidx said:
So if you buy a fridge at Game do you phone the head office and expect them to fix it?
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If their staff were as incompetent as the ones at the Cell C store and this is the second time you have had a problem out of the 2 times you have entered the store, would you go back to the store?

Anyway this is more about a total service breakdown. I only got bad advice from the store, I bought R400 Airtime from FNB and the Call centre was also as helpful as a liquid cheese enema. Then the guys who deal with Hello Peter complaints were also not willing to help.

All I am trying to say is that Cell C has a lot to learn about customer service. Every company screws up, it is how they deal with those screwups that really show their colours.

I work for a company that would have simply given the client a free 3GB data voucher to make up for the negative interactions and said keep the R400 airtime in the account. We realise that the negative publicity and word of mouth isn't worth such a miniscule amount of money.

To put this into perspective, Cell C has lost 4 contracts now thanks to how this has been handled. I was punting Cell C to everybody while Lars was around. Now that those same people are up for renewal with Vodacom I am recommending they stay where they are.

In a nutshell, Cell C dicking around about R400 has cost them somewhere in the region of R24000 in contracts. I have given up on Cell C. I will use up the R400 in airtime on my account and cut up the sim.

Sent from my GT-I9000 using Tapatalk
 
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Shayd said:
If their staff were as incompetent as the ones at the Cell C store and this is the second time you have had a problem out of the 2 times you have entered the store, would you go back to the store?
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I remember you said you would have problems recognising the shop attendant. It is probably the last day of the promotion, the last chance to rectify the problem at the source, but you didn't even try. Then stop complaining on others, when you don't do everything from your side.
 
Shayd said:
Guys the regular 3GB 30 day bundle is on there not the 365 day one.
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Did you try purchasing it?

Yesterday I bought a 3GB/365 voucher from Cell-C @ Howard Centre. The staff there told me I could have loaded R400 airtime then used the *147# menu to convert it to a 3GB data bundle instead. They said it will definitely last for 365 days and they had done the procedure many times before.
 
ginggs said:
The staff there told me I could have loaded R400 airtime then used the *147# menu to convert it to a 3GB data bundle instead. They said it will definitely last for 365 days and they had done the procedure many times before.
Click to expand...

When you use *147# menu to buy the 3GB data bundle you can only purchase the one that lasts 30 Days. It's No5 on the menu and it says "Your Bundle Will Expire Within 30 Days".

The only place I know where you can purchase the 3GB voucher for R399 is from a Cell C store itself.
 
Madhawk said:
When you use *147# menu to buy the 3GB data bundle you can only purchase the one that lasts 30 Days. It's No5 on the menu and it says "Your Bundle Will Expire Within 30 Days".
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Yes, but how long does it actually last?
 
ginggs said:
Yes, but how long does it actually last?
Click to expand...

I'm with you now, but Shayd has probably used up his 3GB by now.

It's an expensive exercise, so if anyone else is willing to test it, let us know.

I still think the staff at Cell C don't know what they are talking about and the bundle only lasts 30 Days.

3GB Bundle - R399 valid 365 Days

3GB Bundle - R400 valid 30 Days
 
HI All

The 3GB you buy via the USSD is only valid for 30 day.
You can't get the 3GB for 365 day via the USSD.
You only get them from the stores.

Regards
~AM~
 
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